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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Dynamics SL

    Score5.1 out of 10
    N/AMicrosoft Dynamics SL is one of the ERP products in the Dynamics family. This product was acquired from Solomon 2000. The product is typically used by SMBs, particularly in project-based businesses (e.g. construction). It has strong accounting and project management capabilities.N/A

    Wave Accounting

    Score7.3 out of 10
    N/AWave Accounting is a free, cloud-based accounting platform exclusively for small businesses. It supports double-entry bookkeeping and permits unlimited user access, invoicing, and expense management. Wave Accounting integrates with Wave's invoicing, receipt scanning, payment processing and payroll apps.

    $16

    per month

    Xero

    Score8.4 out of 10
    N/AXero is an online accounting software product for small businesses and personal finance. Its features beyond general ledger and double-bookkeeping include quotable invoicing, bank reconciliation, purchase order and expense management, and tax management. Third party apps can extend its features further.

    $13

    per month

    Pricing
    Microsoft Dynamics SLWave AccountingXero
    Editions & Modules
    No answers on this topic
    Starter
    $0
    Pro
    $16
    per month
    Pro - billed annually
    $170
    per year
    Early
    $13
    per month
    Growing
    $37
    per month
    Established
    $70
    per month
    Offerings
    Pricing Offerings
    Microsoft Dynamics SLWave AccountingXero
    Free Trial
    NoNoYes
    Free/Freemium Version
    NoYesNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details——Prices in table are in USD and just apply to the US - other markets & prices are listed below: Canada - Starter $18 CAD/month, Standard $45 CAD/month, Premium 5 $58 CAD/month UK - Starter £14/month, Standard £28/month, Premium £36/month AU - Starter $29 AUD/month, Standard $59 AUD/month, Premium 5 $76 AUD/month NZ - Starter $31 NZD/month, Standard $66 NZD/month, Premium $84 NZD/month
    More Pricing Information
    Community Pulse
    Microsoft Dynamics SLWave AccountingXero
    Considered Multiple Products
    Microsoft
    No answer on this topic
    Wave
    Chose Wave Accounting
    Albeit Xero is much more robust and does require a monthly subscription payment. Wave Accounting is perfect for the very small client that does not have funds to pay for accounting subscriptions nor the high level of transactional/account management required of some clients.
    Incentivized
    Chose Wave Accounting
    I was not impressed with Xero or ZipBooks simply because they were expensive and still as, if not more, confusing than QuickBooks. QuickBooks is, unfortunately, the standard. I dislike it, and I think it is just a huge corporation trying to steal small businesses money, but …
    Incentivized
    Chose Wave Accounting
    It is a useful solution but not designed for the UK market. For a businesses that want to see their debtors, creditors, profit and loss and balance sheet it is a great solution, however with those needing legal UK compliance the software will not work as well and the other free …
    Incentivized
    Chose Wave Accounting
    Wave's price point was in line with what my company needed to manage basic accounting (payable and receivable accounts). It made it easy for me to issue monthly invoices to clients and track when invoices were paid. The software makes these tasks easy to manage and inputting …
    Incentivized
    Chose Wave Accounting
    Across the board Wave takes the cake on price at $0/mo aside from payroll fees and credit card processing. That aside I'd say most accounting systems are fairly similar, however what I like about Wave is just how simple the interface is and the outstanding customer support from …
    Incentivized
    Chose Wave Accounting
    It fits a niche of clients that are tech savvy, often self employed and want to manage business and personal finances. We are finding that even as these companies grow new features are allowing them to stay in Wave.
    Chose Wave Accounting
    Xero and QBO.
    In my opinion Xero is the best platform. However, it is not cheap. While Wave does provide as gret an experience or as much functionality it does provide the necessities for free. This is great for small or new business who would otherwise be doing their …
    Chose Wave Accounting
    entry level software - does not yet compare to XERO
    Chose Wave Accounting
    Xero Accounting is the only other app that stacks up to Wave. Wave is free, easy to learn and use, compared to others, has a very good support system, continues to evolve, and has a very dedicated and enthusiastic staff.
    Xero
    Chose Xero
    I really enjoyed using Wave as it was very user-friendly, well designed and slick as a business touchpoint with our clients, but I was forced to move away from it as Wave decided to restrict its use to only North American customers whereas I'm in the UK.

    I selected Xero as its …
    Incentivized
    Chose Xero
    Personally, I always hated QuickBooks. I'm sure the online/cloud version is a lot different than the older desktop software, but I never found it to be easy to use and my books were always out of sync. Wave [Accounting] was the first Saas accounting software I tried, but I …
    Incentivized
    Chose Xero
    Xero had better recommendations and my accountant preferred it even though it wasn't the cheapest, it came out the most recommended. Wave had a free version and a fairly good mobile experience this was our second choice.
    Incentivized
    Chose Xero
    When we reviewed Wave it just didn’t have the features of Xero for payroll and integration with our accounting firm.
    Incentivized
    Chose Xero
    In my opinion, the main competitor to Xero is QuickBooks but I migrated from QuickBooks to Xero because I was looking for an accounting software with an interface easier to use.
    Incentivized
    Chose Xero
    Xero stands out as the industry leader in terms of ease of use, functionality, integration possibilities, usability, and reporting functionality. Having extensive experience with various accounting software as a business owner and mentor, Xero consistently proves to be my top …
    Incentivized
    Chose Xero
    Ignoring pricing, Xero is among the best options available. It has the most complete feature set along with Quickbooks. It is more user-friendly compared to most of its competitors. It has well-designed mobile apps that can actually do something in contrast with most …
    Incentivized
    Chose Xero
    Xero has remained simple yet robust for years. They have a few items that make it difficult (what product doesn't), but I feel very confident in partnering with them. I have used (and still use) QuickBooks Online and I have witnessed Intuit continually pull the bait and …
    Incentivized
    Chose Xero
    The ease of use and feature sets are miles apart from the competition. The alternatives that I have compared Xero with are just years away from dozens of features which makes a user's life much easier. The competition's localizations are still very far apart, and the …
    Incentivized
    Chose Xero
    Xero could be slightly more expensive compared to these products but to me, Xero is the most user-friendly platform. It is very easy to use. Their support page and email support are also great. Apart from the platform, Xero has lots of integrations with other software providers …
    Incentivized
    Chose Xero
    I prefer Xero over the other options I have tried because it has a cleaner interface, operates faster on the web, has a strong API relationship with other applications and appears to be gaining ground on Quickbooks in the marketplace. QuickBooks Online is probably the most …
    Incentivized
    Chose Xero
    Xero as a cloud-based solution cannot be compared with the desktop solution, especially when much of our company's business is done online. The more the market moves online, the more desktop solutions will be cumbersome and outdated. Other cloud-based solutions, such as Accounti…
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    53%
    Would buy again
    8 Answers
    93%
    Would buy again
    160 Answers
    Delivers good value for the price
    No answers on this topic
    67%
    Delivers good value for the price
    10 Answers
    94%
    Delivers good value for the price
    153 Answers
    Happy with the feature set
    No answers on this topic
    67%
    Happy with the feature set
    10 Answers
    93%
    Happy with the feature set
    160 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    54%
    Lived up to sales and marketing promises
    7 Answers
    94%
    Lived up to sales and marketing promises
    131 Answers
    Implementation went as expected
    No answers on this topic
    73%
    Implementation went as expected
    11 Answers
    99%
    Implementation went as expected
    149 Answers
    Features
    Microsoft Dynamics SLWave AccountingXero
    Payroll Management
    Comparison of Payroll Management features of Microsoft Dynamics SL and Wave Accounting and Xero
    Feature
    Microsoft Dynamics SL
    8.5
    2 Ratings
    12% above category average
    Wave Accounting
    6.2
    24 Ratings
    20% below category average
    Xero
    7.5
    73 Ratings
    1% below category average
    Pay calculation9.62 Ratings7.123 Ratings8.065 Ratings
    Direct deposit files9.01 Ratings1.220 Ratings7.249 Ratings
    Benefit plan administration00 Ratings7.54 Ratings8.023 Ratings
    Salary revision and increment management00 Ratings7.712 Ratings7.141 Ratings
    Reimbursement management00 Ratings7.48 Ratings7.054 Ratings
    Customization
    Comparison of Customization features of Microsoft Dynamics SL and Wave Accounting and Xero
    Feature
    Microsoft Dynamics SL
    6.0
    6 Ratings
    22% below category average
    Wave Accounting
    8.5
    13 Ratings
    12% above category average
    Xero
    8.0
    169 Ratings
    6% above category average
    API for custom integration6.06 Ratings9.99 Ratings7.979 Ratings
    Plug-ins6.04 Ratings7.011 Ratings8.1156 Ratings
    Security
    Comparison of Security features of Microsoft Dynamics SL and Wave Accounting and Xero
    Feature
    Microsoft Dynamics SL
    8.7
    10 Ratings
    4% above category average
    Wave Accounting
    6.4
    45 Ratings
    24% below category average
    Xero
    7.1
    213 Ratings
    14% below category average
    Single sign-on capability7.49 Ratings6.432 Ratings5.572 Ratings
    Role-based user permissions10.09 Ratings6.436 Ratings8.7211 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Microsoft Dynamics SL and Wave Accounting and Xero
    Feature
    Microsoft Dynamics SL
    8.0
    10 Ratings
    6% above category average
    Wave Accounting
    9.5
    73 Ratings
    19% above category average
    Xero
    8.3
    241 Ratings
    6% above category average
    Dashboards8.06 Ratings9.471 Ratings8.3237 Ratings
    Standard reports8.010 Ratings9.770 Ratings8.9239 Ratings
    Custom reports8.010 Ratings9.337 Ratings7.9212 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Microsoft Dynamics SL and Wave Accounting and Xero
    Feature
    Microsoft Dynamics SL
    7.1
    11 Ratings
    8% below category average
    Wave Accounting
    7.4
    76 Ratings
    3% below category average
    Xero
    8.3
    251 Ratings
    8% above category average
    Accounts payable6.011 Ratings9.659 Ratings7.9229 Ratings
    Accounts receivable6.08 Ratings9.670 Ratings8.1234 Ratings
    Global Financial Support6.02 Ratings9.02 Ratings7.884 Ratings
    Primary and Secondary Ledgers6.63 Ratings9.05 Ratings7.881 Ratings
    Journals and Reconciliations3.04 Ratings8.530 Ratings10.090 Ratings
    Configurable Accounting8.03 Ratings5.017 Ratings10.059 Ratings
    Standardized Processes6.03 Ratings7.019 Ratings8.059 Ratings
    Cash management00 Ratings9.862 Ratings7.7217 Ratings
    Bank reconciliation00 Ratings8.565 Ratings8.6244 Ratings
    Expense management00 Ratings9.764 Ratings7.8224 Ratings
    Time tracking00 Ratings9.811 Ratings6.387 Ratings
    Fixed asset management00 Ratings9.812 Ratings7.7152 Ratings
    Multi-currency support00 Ratings10.019 Ratings7.9149 Ratings
    Multi-division support00 Ratings7.19 Ratings7.4129 Ratings
    Regulations compliance00 Ratings5.016 Ratings8.3131 Ratings
    Electronic tax filing00 Ratings5.914 Ratings8.6134 Ratings
    Self-service portal00 Ratings8.040 Ratings7.7153 Ratings
    Intercompany Accounting00 Ratings4.05 Ratings10.040 Ratings
    Localizations00 Ratings5.23 Ratings10.039 Ratings
    Enterprise Accounting00 Ratings4.07 Ratings10.033 Ratings
    Centralized Rules Framework00 Ratings1.03 Ratings6.033 Ratings
    Inventory Management
    Comparison of Inventory Management features of Microsoft Dynamics SL and Wave Accounting and Xero
    Feature
    Microsoft Dynamics SL
    5.7
    6 Ratings
    33% below category average
    Wave Accounting
    8.1
    11 Ratings
    11% above category average
    Xero
    6.3
    119 Ratings
    14% below category average
    Inventory tracking5.06 Ratings5.68 Ratings7.1115 Ratings
    Location management6.03 Ratings8.12 Ratings6.229 Ratings
    Automatic reordering00 Ratings9.95 Ratings6.224 Ratings
    Manufacturing module00 Ratings9.01 Ratings6.016 Ratings
    Order Management
    Comparison of Order Management features of Microsoft Dynamics SL and Wave Accounting and Xero
    Feature
    Microsoft Dynamics SL
    6.2
    4 Ratings
    24% below category average
    Wave Accounting
    7.6
    53 Ratings
    3% above category average
    Xero
    7.3
    89 Ratings
    1% below category average
    Pricing6.03 Ratings9.926 Ratings10.062 Ratings
    Order entry3.04 Ratings10.018 Ratings10.056 Ratings
    Credit card processing7.02 Ratings2.345 Ratings6.358 Ratings
    Cost of goods sold7.03 Ratings10.034 Ratings6.366 Ratings
    Order Orchestration00 Ratings5.85 Ratings6.121 Ratings
    End-to-end order visibility00 Ratings8.24 Ratings6.124 Ratings
    Order exception Resolution00 Ratings7.02 Ratings6.117 Ratings
    Subledger and Financial Process
    Comparison of Subledger and Financial Process features of Microsoft Dynamics SL and Wave Accounting and Xero
    Feature
    Microsoft Dynamics SL
    5.7
    4 Ratings
    28% below category average
    Wave Accounting
    -
    Ratings
    Xero
    -
    Ratings
    Billing Management6.02 Ratings00 Ratings00 Ratings
    Cash and Asset Management7.33 Ratings00 Ratings00 Ratings
    Travel & Expense Management5.01 Ratings00 Ratings00 Ratings
    Budgetary Control & Encumbrance Accounting6.32 Ratings00 Ratings00 Ratings
    Period Close6.04 Ratings00 Ratings00 Ratings
    Project Financial Management
    Comparison of Project Financial Management features of Microsoft Dynamics SL and Wave Accounting and Xero
    Feature
    Microsoft Dynamics SL
    4.7
    3 Ratings
    47% below category average
    Wave Accounting
    -
    Ratings
    Xero
    -
    Ratings
    Budgeting and Forecasting7.33 Ratings00 Ratings00 Ratings
    Project Costing6.33 Ratings00 Ratings00 Ratings
    Cost Capture2.12 Ratings00 Ratings00 Ratings
    Capital Project Management8.01 Ratings00 Ratings00 Ratings
    Project Revenue Recognition2.01 Ratings00 Ratings00 Ratings
    Grants Management
    Comparison of Grants Management features of Microsoft Dynamics SL and Wave Accounting and Xero
    Feature
    Microsoft Dynamics SL
    6.3
    1 Ratings
    16% below category average
    Wave Accounting
    -
    Ratings
    Xero
    -
    Ratings
    Award Lifecycle Management6.01 Ratings00 Ratings00 Ratings
    Manufacturing
    Comparison of Manufacturing features of Microsoft Dynamics SL and Wave Accounting and Xero
    Feature
    Microsoft Dynamics SL
    6.0
    1 Ratings
    22% below category average
    Wave Accounting
    -
    Ratings
    Xero
    -
    Ratings
    Production Management6.01 Ratings00 Ratings00 Ratings
    Supply Chain
    Comparison of Supply Chain features of Microsoft Dynamics SL and Wave Accounting and Xero
    Feature
    Microsoft Dynamics SL
    6.0
    1 Ratings
    20% below category average
    Wave Accounting
    -
    Ratings
    Xero
    -
    Ratings
    Inventory Planning6.01 Ratings00 Ratings00 Ratings
    Best Alternatives
    Microsoft Dynamics SLWave AccountingXero
    Small Businesses
    Zoho One
    Score9.1 out of 10
    QuickBooks Self-Employed (discontinued)
    Score4.1 out of 10
    QuickBooks Self-Employed (discontinued)
    Score4.1 out of 10
    Medium-sized Companies
    Zoho One
    Score9.1 out of 10
    MYOB
    Score8.3 out of 10
    MYOB
    Score8.3 out of 10
    Enterprises
    Microsoft Dynamics AX (discontinued)
    Score4.8 out of 10
    Microsoft Dynamics GP
    Score5.4 out of 10
    Microsoft Dynamics GP
    Score5.4 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Microsoft Dynamics SLWave AccountingXero
    Likelihood to Recommend
    5.0
    (18 ratings)
    9.4
    (82 ratings)
    8.3
    (266 ratings)
    Likelihood to Renew
    5.4
    (8 ratings)
    7.8
    (3 ratings)
    4.6
    (38 ratings)
    Usability
    3.0
    (7 ratings)
    9.8
    (17 ratings)
    8.3
    (192 ratings)
    Availability
    9.9
    (2 ratings)
    6.7
    (4 ratings)
    3.1
    (12 ratings)
    Performance
    1.0
    (1 ratings)
    2.9
    (2 ratings)
    8.0
    (10 ratings)
    Support Rating
    9.5
    (4 ratings)
    2.1
    (12 ratings)
    5.6
    (40 ratings)
    In-Person Training
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (1 ratings)
    Online Training
    1.0
    (1 ratings)
    4.7
    (3 ratings)
    10.0
    (6 ratings)
    Implementation Rating
    9.0
    (4 ratings)
    -
    (0 ratings)
    7.6
    (13 ratings)
    Configurability
    -
    (0 ratings)
    -
    (0 ratings)
    8.1
    (3 ratings)
    CPA Rating
    -
    (0 ratings)
    8.0
    (8 ratings)
    9.1
    (10 ratings)
    Ease of integration
    -
    (0 ratings)
    -
    (0 ratings)
    7.4
    (150 ratings)
    Product Scalability
    1.4
    (2 ratings)
    3.0
    (2 ratings)
    7.0
    (8 ratings)
    Vendor post-sale
    -
    (0 ratings)
    -
    (0 ratings)
    6.5
    (4 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    -
    (0 ratings)
    6.5
    (4 ratings)
    User Testimonials
    Microsoft Dynamics SLWave AccountingXero
    Likelihood to Recommend
    Microsoft
    For a small to mid-size business, MS Dynamics SL is effective. We are capable of managing our finances with a very low risk of error. We have worked with MS Dynamics for almost 15 years and have more than doubled the size of our business in that time with very few issues from the program. We have exponentially increased our revenue and reporting demands and have found SL to be very dependable and stable. The program does have the occasional glitch and those are sometimes outside of the realm of expertise of our IT department. SL support is excellent, but their timeliness is not as urgent as ours.
    Incentivized
    Read full review
    Wave
    Wave Accounting was used for a small practice without a lot of the accounting considerations a large company would have. For the price, you really can't beat what Wave offers out of the box. All of the basic tools for things like invoicing and expenses are all easy to use. End of year accounting is easy with exports of data.
    Incentivized
    Read full review
    Xero
    The only time I wouldn't be suggesting it is to consultants or solopreneurs. I think it's too overwhelming unless you are experienced or have a background related to finance. So it's not that the product isn't powerful, it's that it can be too powerful. For all other size businesses it really is what you need to use to make life simple to track everything in your business. It definitely saves me time by having it all in one place and not multiple spreadsheets etc
    Incentivized
    Read full review
    Pros
    Microsoft
    • Provides flexibility for complex project based cost accounting
    • Strong and flexible allocation processer for cost allocations, markups, and pricing
    • A "Flexible Billing" module under the project controller series that allows for multiple billing formats ranging from fixed price schedule of values, T&M or Cost Plus, and scheduled billing.
    • Flexible reporting with options using Crystal Reports, SSRS, a Quick Query tool, and ability to tie into MS Office tools such as MS Access and MS Excel
    • Tight integration with Financials, but also the ability to integrate with modules such as Sales Order, Inventory, and Field Service
    • Customization abilities ranging from a VBA (visual basic for application) foundation to allow customizing existing forms to the ability to use the SDK (Software Development Kit) to build more complex customizations that integrate with Dynamics SL.
    Incentivized
    Read full review
    Wave
    • Reconciliation is very difficult with multiple Wave transactions that need to be deleted or merged before it can be matched to a bank transaction.
    • Payroll worked fine for us but took several days to get it set up. We have switched to another bookkeeping system and another payroll system. Canceling with Wave took several days and they charge $6 for something even though the month was paid for in advance.
    • Credit card processing is nice and worked fine for us.
    Read full review
    Xero
    • The bank feed integration makes reconciling transactions easy
    • Once you load a template for your invoices, every client gets a professional looking invoice
    • Bill paying and tracking of payments is also easy; you load your bill into Xero, pay it through the bank, and when the transaction is completed it comes through on bank feeds. If you need to query when a bill was paid, it is all there in Xero
    Incentivized
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    Cons
    Microsoft
    • Reporting in the Project module is lacking functionality. I understand that most companies have specific needs when it comes to tracking project information but the standard reports are not good.
    • I would recommend a product like Management Reporter that is for Projects only. Project Reporter should allow users to pull in all Project related data into reports.
    • Fixing suspended batches. Obviously all of us users have experienced this mess. SL knows what needs to be corrected and there could be some step by step fixes in a separate repair module to do the steps we do in Query Analyzer.
    Incentivized
    Read full review
    Wave
    • I know that credit card processing is a way for Wave to make money, but I really wish they offered ACH payment on Invoices.
    • I do cash-based accounting, which means I have to make little journal entries at the start and end of each year to get my books to balance because Wave wants to do everything differently. This should just be a setting to flip, whether you want cash-based or accrual-based.
    • They use Yodlee for bank connection, which doesn't play nice with 2FA. Pretty much every time I log in I have to re-enter credentials, get a code sent to me, reauthenticate, and know that I'm going to have to do it again next week. Not really on Wave, but wish they could get it together nonetheless.
    Incentivized
    Read full review
    Xero
    • Having different email addresses for different parts of a customer's business (eg invoices and statements to different places)
    • Easily seeing the text of emails that have been sent through Xero
    • More easily archiving old pay items. Our HR software updates rates when awards are updated which means a lot of old pay rates are in the system and they have multiple clicks to archive each one. Clicking the ones to archive in bulk and then just click archive for all would be much more efficient.
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    Unfortunately, Dynamics' lack of ability to smoothly integrate with our CRM system is causing us to look at other solutions. The efficiencies that we gain by using Dynamics for our day to day accounting are lost in the constant headaches of getting sales quotes to import properly into the system for invoicing. Another major issue for us has been budgeting and reporting. We currently do all of our budgeting and board reporting in Excel, which is too time consuming and inefficient, especially when a system as robust as Dynamics should easily be able to handle this relatively simple task.
    Incentivized
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    Wave
    Easy to use for clients with no accounting background and the price is right.
    Read full review
    Xero
    In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.
    Read full review
    Usability
    Microsoft
    I rate it a 10 because we have removed the fields we don't need so users can really crank the data into the system. The software was designed for the professional services firm in mind but does a tremendous job for construction firms and "blended" companies that are both distribution firms but project centric as well. Perhaps they drop ship inventory to a project where their employees or subs need to work on a project for example.
    Incentivized
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    Wave
    I am a professional bookkeeper and I have no problems using Wave and all of it's features. I can see that certain individuals who have no accounting knowledge might struggle with a few different features and entries, but that is why Wave has an emphasis in connecting users to Wave Pro's who will walk them through things
    Read full review
    Xero
    As a standalone software, it allows users to fulfill most of the basic functions (e.g. transaction input and report generation) simply and conveniently. It also allows for multiple APIs to help augment various tasks that accounting-adjacent (e.g. claims processing). The cloud based model and portability to mobile devices allows tasks to be carried out in a more convenient way.
    Read full review
    Reliability and Availability
    Microsoft
    We have had only one unplanned outage for 2 hours in the last 30 months. We shut down for 30 min to 1 hour once a month, but that is for Microsoft OS updates to the servers. Being a 24/7 world wide operation, the reliability is really important. We do get an 8 hour window on the weekend that we can be down for a short period to install Microsoft Dynamics SL updates, but we do not have many of those. On our last version upgrade, we shut the users out at 9:30 am and were fully operational in less than 6 hours. The upgrade was New SQL server, New SL server and 2 new Citrix servers.
    Incentivized
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    Wave
    WAVE is always available when we need it ! Peter
    Read full review
    Xero
    We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
    Read full review
    Performance
    Microsoft
    No answers on this topic
    Wave
    Wave does tend to slow down when filtering your transactions screen especially by date. This is more of an issue when trying to trouble shoot certain transactions or clean-up a set of books.
    Read full review
    Xero
    On a good day, things worked but after upgrades, things began to slow and or not work at all at times. I coined the moving circle while I waited as the "Xero Wheel of Death". Sometimes it never stopped and force quitting was necessary.
    Incentivized
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    Support Rating
    Microsoft
    Support is only used when needed, so unfortunately ,they get all the odd issues. It's a difficult business, but Microsoft and our firm do a great job of meeting customer needs. We get routine feedback that our support services are very good.
    Incentivized
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    Wave
    I never had to call Wave Support as we barely experienced any support-related problems on our side. However, I do know a few people that complained about Wave support. It would be nice as well, though if they could have more in your face tutorials for new users or how-to videos should we struggle to do something
    Read full review
    Xero
    Always respond and keep issues open until you are satisfied with the result. Generally good responses, in the past, I had some support responses that were really basic and really annoying. They type where "have your tried restarting your computer" style of answers. Well, of course, I went through all the basics before contacting them. Duh, but I suppose not everyone does. Otherwise, it would be a 10. The last year has shown a marked improvement in the support responses however.
    Read full review
    In-Person Training
    Microsoft
    No answers on this topic
    Wave
    No answers on this topic
    Xero
    The format was great; someone was there to ask questions or help if you were stuck.
    Incentivized
    Read full review
    Online Training
    Microsoft
    No answers on this topic
    Wave
    easy to use and east to train on ! Our WAVE clients enjoy the ease of use
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    Xero
    All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
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    Implementation Rating
    Microsoft
    Just to let it take its course. The implementation for me once I became a part of my former organization was pretty seamless. Just get to know the basics and call the support team to ask questions if you need help on an issue, should they arise. They are ready, willing, and able to help!
    Incentivized
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    Wave
    No answers on this topic
    Xero
    If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.
    Incentivized
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    Alternatives Considered
    Microsoft
    Of the comparable mid-range ERP systems, Dynamics SL competes at the lower end based on price, but also above the high-end based on flexibility, data, and reporting. Being able to stay with the same core accounting from a $100 million dollar company to a $3 billion dollar company shows the range of capabilities.
    Incentivized
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    Wave
    Wave is FREE for most functions. Payment processing costs no matter where you go (as does payroll or taxes). Wave rises above tools like QuickBooks Online because they know that for our small firm, being nimble is the name of the game. We don't need exhaustive reporting and management like QB offers and we certainly don't want to pay for it
    Incentivized
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    Xero
    Each of the products I listed had their own list of drawbacks, but the one thing they all had in common, which was right on top of that list of drawbacks, was ease of use. I struggled to get myself accustomed to each system and struggled, but when it came to getting a client to even try and use it was when the true struggle started. Just found it easier to make use of Xero from the very beginning.
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    Scalability
    Microsoft
    Since the backbone of the database is MS SQLServer, the database can be easily scaled.
    Incentivized
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    Wave
    Once they out grow what is ability to move up to a more robust system?
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    Xero
    I have yet to fully stress test the product given the size of the company where I am using it. I am sure as we scale to more customers, more vendors and more reporting requirements, I will have a better understanding of what it is capable of in terms of bandwidth and processing
    Incentivized
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    Return on Investment
    Microsoft
    • More time is spent on manipulating reports which can and should be automated.
    • Lack of electronic invoicing process and other green technology features creates more cost on printing and storage costs.
    • The lack of a user friendly interface requires more training and a bigger learning curve for staff.
    Incentivized
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    Wave
    • Wave has been ROI positive for our company. With not having to pay for the service we can use our money for growing our business.
    • The fees on credit card transactions for invoices are reasonable especially as we don't pay a monthly subscription.
    • The invoicing feature has made our lives easier for us and our customers. The invoicing piece and AR tracking has been ROI positive as well.
    Incentivized
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    Xero
    • Xero is a basic accounting system that performs basic accounting tasks easily and accurately. For that, it provides a positive impact on our day to day accounting operations.
    • Because of Xero's basic structure, I feel it lacks some of the sophistication that some users want and need. The ability to create unique custom reports would enhance the impact Xero would have on meeting business objectives by providing current and useful accounting information.
    • In my opinion, Xero's lack of focus on their customers - their users - is a real issue with me. In my opinion, those of us that are in the trenches that work with the system on a daily basis have to deal with the shortcomings of the system with the knowledge that Xero support refuses to address the operational issues that make their user's lives difficult. I feel if Xero would focus on truly making their software better from a users point of view, it has the potential to be a great system.
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    ScreenShots

    Xero Screenshots

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