Microsoft Entra ID (formerly Microsoft Azure Active Directory or Azure AD) is a cloud-based identity and access management (IAM) solution supporting restricted access to applications with Azure Multi-Factor Authentication (MFA) built-in, single sign-on (SSO), B2B collaboration controls, self-service password, and integration with Microsoft productivity and cloud storage (Office 365, OneDrive, etc) as well as 3rd party services.
$6
per user/per month
Workspace ONE UEM
Score 8.6 out of 10
N/A
VMware acquired Airwatch in 2014. Now from Omnissa, Workspace ONE is a Unified Endpoint Management (UEM) solution and is available in Standard, Advanced, Enterprise, and Advanced for VDI editions.
We had a security breach in 2022 and we used Workspace ONE at that time which we felt was not secure enough. So we switched to Microsoft Azure and so far we feel everything is secure with this product.
Verified User
Manager
Chose Microsoft Entra ID
Reliable, fully integrated with our scenario and easy to use. Having one administering point simplyfies our daily basis.
At the time (2017) the Microsoft solution wasn't fully cloud-native and you needed several tools to accomplish the same as Workspace ONE Unified Endpoint Management. This would have led to even more issues getting up and running as we had with Workspace ONE. Last year we …
Microsoft Entra ID provides powerful and reliable identity and access management capabilities that enhance secure authentication and authorization for cloud systems. Offer modern security features, including MFA, conditional access, and threat intelligence, to protect identities and prevent unauthorized access. Single Sign-On allows us to access multiple apps with just a single login.
Workspace ONE Unified Endpoint Management is best suited for mid to large-size companies that require all the functions that it presents. It is a plus if you are well known with the VMWare "Horizon" ecosystem and use some of these solutions. It's to hard and resource intensive to setup and manage for small companies. Next to that it is to costly for only basic functionality compared to other solutions
Single Sign-on helps ease the user experience, allowing users to avoid typing multiple passwords.
The identity and management are straightforward to use and easy to connect to other applications, as well as third-party applications.
The support of remote work. Nowadays, many people work from home and need to access their accounts. Microsoft Enterprise ID gives secure access to the company data.
Enrollment is a snap with many different options. This allows organizations with corporately owned or BYOD programs to bring devices under management in a flexible and scalable solution.
Deployment of apps-AirWatch makes deploying apps across your organization simple a quick.
AirWatch is usually close to "Zero Day" ready with major hardware manufacturers updated features. Many of the Android and iOS updated features are incorporated into the environments almost as soon as they are released.
AirWatch has great customer service. This was not always the case but as the company has grown over the last year in particular, I have been receiving better customer service compared to other MDMs.
On-Premises solution is very slow compared to SAS and which is causing many issues while accessing emails on a device, server management, contacts sync issues, Reporting issue
AirWatch Inbox application was very buggy and created a lot of issue in our organization and it seems no one is happy with the performance AirWatch Inbox is giving.
It is very costly as per analysis provided by Gartner quadrant and for a small organization or for small user base it is not that much suitable.
MSFT Entra ID has been essential for managing our geographically dispersed team. We're confident that it will scale with us as grow, and we'll be able to take advantage of additional security and ID management features as they become necessary. Being able to centrally manage our user access from anywhere with a small support team is such a relief.
We've used it for 3 years and our contract is up later this year. We own the licenses, but we would have to either renew cloud services or bring the services in-house and install on servers here. We may want to see what's new in the marketplace that could be just as useful and cost effective.
Simply because of what I mentioned earlier, the feature set sort of keeps changing and they do a lot of, they integrated with a lot of the other tools and so for users who are not as well seasoned, it may be a little bit more complicated for them to begin working within the tool.
It works well for our environment and what we're using it for. It actually does more than we're currently utilizing, but I believe our needs will change in the near future and we could utilize more features.
Just in the past few weeks our staff has had several issues with the website. It is either taking a long time to load anything or we are not able to get in at all. This is very frustrating when you are trying to manage and enroll users. It was down 2 days in a row just this past week. Not good!
Went over the availability just a minute ago on the last rating. Don't use the reporting too much but will likely begin that soon. Integration with Active Directory doesn't seem to bog either system down.
I have not needed to engage support for anything at this time. I have been able to find the answers either online or in a knowledgebase. I tried to skip the question but it would not let me, so I rated a 9 based on other interactions with Microsoft support I have had
There is a separate portal for Workspace One + Chat function. The support is fast but sometime you need a little but luck that the right person is supporting your case. Case escalation is not really working.
Make sure you use a good partner. Our implementation was a bit longer and more problematic than we expected. Our partner got it done, but, in my opinion, some of their inexperience and staffing issues were evident.
AirWatch support was included and helped with every step of the implementation. They have their "university" with helpful documents and phone support 24x7.
Yeah, so basically that product to be honest, was more of a getting comfortable with cloud identification management. So that was a product I used. It has all the policies for desktops and doing updates and all that central directory identity provisioning stuff for users. Users and I will have an advantage because right now you get it from the time you get email, you get it, it is there, right? I mean you don't have to pay for anything. And then Microsoft, depending on your interest file license you have Access to Defender and all of those other nice products that compliment Entra ID. So I think that Entra ID is more rich. There's more potential as the business scales if that other product, you can't really scale as much as it was good because I deal with a lot of small medium size enterprises. I do a lot of more consulting type firms. They don't have more than 20 consultants and they just need a system whether it's for their legal activities, finance activities, et cetera. But in terms of having an email is very important to so many companies. So it's so easy to use the Entra ID and easy to expand more value for money for clients.
Airwatch remains a leader in Gartner's Magic Quadrant and meets the data mobility needs of our organization. We are looking at moving to the cloud with Office365 and are evaluating the Intune/EMS/MAM/Rights Management suite. We have set up both Airwatch and Intune/EMS/MAM/Rights Management in a lab environment and have compiled some good comparison data and are looking to further evaluate these products. From our testing Airwatch has good integration with Office365 and is more feature rich and has more robust controls in both the MDM and Data Management/Security space. If someone is looking for a more simple solution without MDM and they are considering providing email and calendar access only Intune/MAM may be the way to go.
Microsoft Professional Services' technical knowledge is appreciable as consultants design the solution as per customer requirements. Mapping of features per user specifications and assisting Customer IT engineers to implement so they can manage and administer the services.
I think it's had positive. It's enabled us to make authentication easier and more streamlined across the organization from frontline workers to back office workers.
It's allowed us to really adopt authentication policies and methods that suit that user and their work environment.
Visibility of all support team, their location, apps installed on devices and security level, which guarantees information is secure.
Users don't have the time to be spending their telecom plans on apps that are not accepted for corporate use. So, this plans can be controlled and money saved.
Cost happens to be an OpEx one, and even though it is not visible in ROI, when you calculate how much money represents data leak, information lost, users not arriving to attend customers, and more. The cost is giving you a return on customer satisfaction and continuity.
