43 Ratings
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Score 7.8 out of 100
Top Rated
415 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Microsoft Power Automate

[Microsoft Power Automate (formerly Microsoft Flow) is well suited] if you have scenarios where you want to automate email notifications or getting approvals from different stakeholders.Also if you need integrations with some other M365 Applications, this works great. To make the flows running longer than 30 days you need to do some workarounds like create new flow post 30 days. This is still a challenge in Power Automate
Ankit saxena | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Well suited / Poorly suited - really two sides of the same coin
  1. Company has management that will be willing to work in the system. Sometimes people are reluctant to learn something new.
  2. In house IT with developer skills. This is critical unless you either want to change your business to match Salesforce, or pay consultants a lot of money.
  3. Existing systems can be integrated, but you need that knowledge and access as well. Running Salesforce with connecting it will create a need for double data entry, If you have a locked down legacy system, you will have difficulty sharing data.
Joseph Lemos | TrustRadius Reviewer

Feature Rating Comparison

Platform-as-a-Service

Microsoft Power Automate
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.0
Ease of building user interfaces
Microsoft Power Automate
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.2
Scalability
Microsoft Power Automate
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.5
Platform management overhead
Microsoft Power Automate
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.5
Workflow engine capability
Microsoft Power Automate
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.1
Platform access control
Microsoft Power Automate
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.9
Services-enabled integration
Microsoft Power Automate
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.9
Development environment creation
Microsoft Power Automate
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.3
Development environment replication
Microsoft Power Automate
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.4
Issue monitoring and notification
Microsoft Power Automate
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.9
Issue recovery
Microsoft Power Automate
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.7
Upgrades and platform fixes
Microsoft Power Automate
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.2

Pros

Microsoft Power Automate

  • Allow for important tasks, reminders and emails to be automatically redelivered and pinned for importance.
  • Ease of template use and flow wizard to help those unfamiliar with its potential.
  • Integrates across the entire O365 suite which makes the tool easy to access and little effort to deploy. Simple licensing roll-out is all that is needed.
  • Self-help knowledge base is very informative.
Jesse Bickel, MS - PMP | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made.
  • Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency.
  • Parent/Child account hierarchy exists which is helpful.
  • Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts.
  • Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform.
Rhiannon Thompson | TrustRadius Reviewer

Cons

Microsoft Power Automate

  • One thing is, unlike PowerApps, it's not for everyone. You need some technical know how.
  • Sometimes connections get broken and you might have to recreate the Flow, which can be a nightmare scenario depending on how big it is.
  • Cryptic error messages, I feel we could be given more info when a Flow fails.
Anonymous | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • It can be a bit buggy at times, like randomly not letting you save or making you refresh the page or do the same action, and then it will save.
  • Bugs really are the main issue here. Otherwise it's great with reporting!
Alexa Terry | TrustRadius Reviewer

Usability

Microsoft Power Automate

Microsoft Power Automate 10.0
Based on 1 answer
Microsoft Power Automate (formerly Microsoft Flow) is very user friendly. It is mostly just click to add functions or connections and then fill in pertinent information to ensure that the connector functions the way that you want. I was able to create my first flow within minutes just by looking through the connectors and piecing it together.
Phillip Templeton | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce Lightning Platform (formerly Salesforce App Cloud) 6.7
Based on 3 answers
This builds off a number of things I have already mentioned. This question completely depends on the competence of the developer. This makes the user friendliness of the UI 50/50. However if you have the ability I would say it is quite UI friendly.
Anonymous | TrustRadius Reviewer

Support Rating

Microsoft Power Automate

Microsoft Power Automate 7.2
Based on 7 answers
So Microsoft Flow support for its general troubleshooting or correcting issues is excellent. But to my knowledge, Microsoft Flow itself does not have service providers, even though they offer templates on their online app. I have found myself many times trying to complete individual actions that have no known template or even forum example. Every business is unique, and Microsoft does an excellent job of providing versatile yet straightforward systems. Microsoft Flow is definitely on the more advanced side of things. Having support or being able to purchase superior service (on building personalized flows) would be great.
Matthew Smith | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce Lightning Platform (formerly Salesforce App Cloud) 7.9
Based on 21 answers
Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.
Shanna Kostopulos | TrustRadius Reviewer

Alternatives Considered

Microsoft Power Automate

Like all plugin type enabler programs, Flow bridges a gap that SharePoint couldn't fill on its own. SharePoint allows for some helpful automation of collaboration, but where it falls short is where Flow has an opportunity to elaborate. On-Prem Nintex and SharePoint 2016 are both the pinnacle of ease of use and user experience, but they are no longer available to our organization. Since it is the survivor, the goal is to learn to adapt and make the platform sing. If Flow gets the triggers and event-based activity sorted out, along with doing a great job of prepackaging some basic critical functionality like approvals, WIP tracking, and notifications, it should be a great addition to the tool kit.
Chris Carpenter | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce is the premeire product. Period. The others are cheaper and less capable, they may fulfill your organisation's needs but you will always be looking at Salesforce with wishful eyes. If you are a company that needs to bootstrap then spend the time to evaluate your options. If you are a growing company with plenty of funding it is best to provide your sales team with the best platform you can afford because switching out CRM's is second in complexity to swapping out an ERP.
Jonathan Justin Lewis | TrustRadius Reviewer

Return on Investment

Microsoft Power Automate

  • With Microsoft Flow, you can connect to many data sources such as DocuSign, Dropbox, Facebook, Google Drive, Google Sheets, Office 365, OneDrive, Salesforce, Slack, SQL Server, and Twitter.
  • Templates are often useful for automating many common business workflows, but you can easily create your own as well.
  • Negative - Not all column types are supported by Flow.
Anonymous | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • This has been a huge time waster for our team.
  • Load times are at least 3 times as long as they used to be.
  • Our workflows can not be as efficient as they used to be so we spend more time doing manual tasks.
  • More things have to be pushed through our ops team instead of being able to do them ourselves, which creates significant roadblocks.
Jacob LaBruzzo | TrustRadius Reviewer

Pricing Details

Microsoft Power Automate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Power Automate Editions & Modules

Additional Pricing Details

Salesforce Lightning Platform (formerly Salesforce App Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Lightning Platform (formerly Salesforce App Cloud) Editions & Modules

Edition
Starter$25.001
Plus$100.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Microsoft Power Automate
8.6
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.8

Usability

Microsoft Power Automate
10.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)
6.7

Support Rating

Microsoft Power Automate
7.2
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.9

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