Chose TOPdesk
TOPdesk provides lexibility with HTML5 and creation, edits of self-service portal. We have the ability to access TOPdesk from anywhere. Service from TOPdesk to implement is great. Cost was very affordable.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Microsoft System Center Service Manager | N/A | Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management. | N/A | |
TOPdesk | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | N/A |
Microsoft System Center Service Manager | TOPdesk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed. | ||||||||||||||
More Pricing Information |
Microsoft System Center Service Manager | TOPdesk | |
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Considered Both Products | Microsoft System Center Service Manager No answer on this topic | TOPdesk |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Microsoft System Center Service Manager | TOPdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Microsoft System Center Service Manager | TOPdesk | |
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Likelihood to Recommend | 8.8 (7 ratings) | 8.7 (195 ratings) |
Likelihood to Renew | - (0 ratings) | 8.8 (107 ratings) |
Usability | - (0 ratings) | 9.6 (27 ratings) |
Availability | - (0 ratings) | 9.1 (9 ratings) |
Performance | - (0 ratings) | 8.1 (9 ratings) |
Support Rating | 8.9 (2 ratings) | 8.7 (164 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (15 ratings) |
Configurability | - (0 ratings) | 8.8 (8 ratings) |
Ease of integration | - (0 ratings) | 8.2 (16 ratings) |
Product Scalability | - (0 ratings) | 9.1 (9 ratings) |
Vendor post-sale | - (0 ratings) | 8.9 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (7 ratings) |
Microsoft System Center Service Manager | TOPdesk | |
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Likelihood to Recommend | Microsoft | TOPdesk |
Pros | Microsoft | TOPdesk |
Cons | Microsoft | TOPdesk |
Likelihood to Renew | Microsoft No answers on this topic | TOPdesk |
Usability | Microsoft No answers on this topic | TOPdesk |
Reliability and Availability | Microsoft No answers on this topic | TOPdesk |
Performance | Microsoft No answers on this topic | TOPdesk |
Support Rating | Microsoft | TOPdesk |
In-Person Training | Microsoft No answers on this topic | TOPdesk |
Online Training | Microsoft No answers on this topic | TOPdesk |
Implementation Rating | Microsoft No answers on this topic | TOPdesk |
Alternatives Considered | Microsoft | TOPdesk |
Scalability | Microsoft No answers on this topic | TOPdesk |
Return on Investment | Microsoft | TOPdesk |
ScreenShots |