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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Viva Engage

    Score8.6 out of 10
    N/AMicrosoft Viva Engage, formerly Yammer, is used for private communication within organizations or between organizational members and pre-designated groups.

    $24

    per year per user

    Rakuten Viber

    Score9.3 out of 10
    N/AViber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

    $0.02

    Per Minute

    Pricing
    Microsoft Viva EngageRakuten Viber
    Editions & Modules
    Microsoft Viva Employee Communications and Communities
    $24
    per year per user
    Microsoft Viva Suite
    $144
    per year per user
    USA
    $0.019
    Per Minute
    UK
    $0.019
    Per Minute
    Offerings
    Pricing Offerings
    Microsoft Viva EngageRakuten Viber
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsMicrosoft Viva Engage is also available in some Microsoft 365 packages.—
    More Pricing Information
    Community Pulse
    Microsoft Viva EngageRakuten Viber
    Considered Both Products
    Microsoft
    No answer on this topic
    Rakuten
    No answer on this topic
    Key User Insights
    Would buy again
    86%
    Would buy again
    19 Answers
    67%
    Would buy again
    6 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    17 Answers
    89%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    21 Answers
    89%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    10 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    13 Answers
    83%
    Implementation went as expected
    5 Answers
    Features
    Microsoft Viva EngageRakuten Viber
    Project Management
    Comparison of Project Management features of Microsoft Viva Engage and Rakuten Viber
    Feature
    Microsoft Viva Engage
    8.7
    46 Ratings
    12% above category average
    Rakuten Viber
    -
    Ratings
    Task Management9.128 Ratings00 Ratings
    Gantt Charts8.815 Ratings00 Ratings
    Scheduling8.423 Ratings00 Ratings
    Workflow Automation8.723 Ratings00 Ratings
    Mobile Access8.843 Ratings00 Ratings
    Search8.343 Ratings00 Ratings
    Visual planning tools8.926 Ratings00 Ratings
    Communication
    Comparison of Communication features of Microsoft Viva Engage and Rakuten Viber
    Feature
    Microsoft Viva Engage
    8.6
    49 Ratings
    8% above category average
    Rakuten Viber
    -
    Ratings
    Chat9.444 Ratings00 Ratings
    Notifications8.349 Ratings00 Ratings
    Discussions9.748 Ratings00 Ratings
    Surveys9.638 Ratings00 Ratings
    Internal knowledgebase9.338 Ratings00 Ratings
    Integrates with GoToMeeting7.314 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts6.713 Ratings00 Ratings
    Integrates with Outlook8.632 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Microsoft Viva Engage and Rakuten Viber
    Feature
    Microsoft Viva Engage
    9.1
    42 Ratings
    13% above category average
    Rakuten Viber
    -
    Ratings
    Versioning9.728 Ratings00 Ratings
    Video files9.436 Ratings00 Ratings
    Audio files9.434 Ratings00 Ratings
    Document collaboration9.235 Ratings00 Ratings
    Access control9.035 Ratings00 Ratings
    Advanced security features8.533 Ratings00 Ratings
    Integrates with Google Drive8.014 Ratings00 Ratings
    Device sync9.528 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Microsoft Viva Engage and Rakuten Viber
    Feature
    Microsoft Viva Engage
    -
    Ratings
    Rakuten Viber
    9.5
    13 Ratings
    18% above category average
    Hosted PBX00 Ratings9.56 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings9.78 Ratings
    User templates00 Ratings8.87 Ratings
    Call reports00 Ratings9.89 Ratings
    Directory of employee names00 Ratings9.78 Ratings
    Call Management
    Comparison of Call Management features of Microsoft Viva Engage and Rakuten Viber
    Feature
    Microsoft Viva Engage
    -
    Ratings
    Rakuten Viber
    9.3
    15 Ratings
    12% above category average
    Answering rules00 Ratings9.59 Ratings
    Call recording00 Ratings9.79 Ratings
    Call park00 Ratings8.84 Ratings
    Call screening00 Ratings8.89 Ratings
    Message alerts00 Ratings9.814 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Microsoft Viva Engage and Rakuten Viber
    Feature
    Microsoft Viva Engage
    -
    Ratings
    Rakuten Viber
    9.6
    13 Ratings
    19% above category average
    Video conferencing00 Ratings9.513 Ratings
    Audio conferencing00 Ratings9.713 Ratings
    Video screen sharing00 Ratings9.05 Ratings
    Instant messaging00 Ratings10.09 Ratings
    Mobile apps
    Comparison of Mobile apps features of Microsoft Viva Engage and Rakuten Viber
    Feature
    Microsoft Viva Engage
    -
    Ratings
    Rakuten Viber
    10.0
    18 Ratings
    24% above category average
    Mobile app for iOS00 Ratings10.017 Ratings
    Mobile app for Android00 Ratings10.017 Ratings
    Best Alternatives
    Microsoft Viva EngageRakuten Viber
    Small Businesses
    Flock
    Score9.5 out of 10
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    Fuze
    Score8.2 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft Viva EngageRakuten Viber
    Likelihood to Recommend
    8.9
    (59 ratings)
    9.6
    (18 ratings)
    Likelihood to Renew
    9.0
    (11 ratings)
    -
    (0 ratings)
    Usability
    8.9
    (9 ratings)
    -
    (0 ratings)
    Availability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.0
    (12 ratings)
    9.4
    (7 ratings)
    Online Training
    7.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Microsoft Viva EngageRakuten Viber
    Likelihood to Recommend
    Microsoft
    Yammer is great when you have a company culture that encourages friendly collaboration and communication. It can be a great supplement (but certainly not a substitute) for bonding and sharing ideas and thoughts. Certain channels can be really successful, too, like a channel where people can post dog pictures or something fun like that!
    Incentivized
    Read full review
    Rakuten
    As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
    Incentivized
    Read full review
    Pros
    Microsoft
    • Providing a platform for social news in the company where "bottom up" topics can percolate freely across department
    • Social networking across the company where folks can divide their work into topics instead of teams
    • Basic collaboration within a group including document sharing with ability to pin documents to a team
    Incentivized
    Read full review
    Rakuten
    • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
    • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
    • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
    • You can see the status of your messages.
    Incentivized
    Read full review
    Cons
    Microsoft
    • Although the social enterprise network works very well, there is room for some slight improvement - such as the ability to attract users. By being part of the Microsoft Office Suite, it is offered as an "add-on" and many overlook it and see it as unnecessary at first. It would be smart for Microsoft to sell it as its own product so it could gather more popularity as a "social network".
    • Giving an option to filter results could be better as well as giving an option to turn off the "recent activity" bar on the home page.
    Incentivized
    Read full review
    Rakuten
    • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
    • It contains enormous amounts of adds.
    • There is file sharing limit.
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    Microsoft is dedicated to continual improvement on Yammer. They realize the value that Yammer brings to the table with their clients. In the short time that we have had Yammer implemented, we are just now beginning to see the strong impact it has on becoming more effective and efficient around collaboration.
    Read full review
    Rakuten
    No answers on this topic
    Usability
    Microsoft
    Overall easy to use and intuitive, although limited in the possibility to personalize layout and look & feel of a site. Some functionalities are not easy to use, like document editing, but some others are quick and effective (posts and tagging above all). Performance and responsiveness of the Yammer site is typically acceptable, in my experience.
    Read full review
    Rakuten
    No answers on this topic
    Reliability and Availability
    Microsoft
    Very available
    Read full review
    Rakuten
    No answers on this topic
    Performance
    Microsoft
    It's a simple product but it does provide value.
    Read full review
    Rakuten
    No answers on this topic
    Support Rating
    Microsoft
    We have never had to use the support for Yammer. The tool works well and we have not come across any bugs. User Interface is simple and easy to use, similar to other forum type products, thereby removing the need for any extensive training. Team members are invited in and immediately are able to start using the tool.
    Incentivized
    Read full review
    Rakuten
    I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
    Incentivized
    Read full review
    Online Training
    Microsoft
    The training that Microsoft provides is very generic training for Yammer. I like the fact the training is short and easy to understand
    Read full review
    Rakuten
    No answers on this topic
    Implementation Rating
    Microsoft
    We organically implemented the product
    Read full review
    Rakuten
    No answers on this topic
    Alternatives Considered
    Microsoft
    Our team briefly used Salesforce.com's Chatter product before switching over to Yammer in 2012. While Chatter is essentially the same product as Yammer, it left much to be desired. Chatter's design was (and remains) clunky and difficult to navigate. Yammer is a simple, easy-to-use product that offers similar functionality as Salesforce's Chatter.
    Incentivized
    Read full review
    Rakuten
    End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

    Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
    Incentivized
    Read full review
    Return on Investment
    Microsoft
    • My company is pleased with the positive impact Yammer has created departmentally and on an individual basis with work flow efficiency.
    • Adversely, most old and new employees are more familiar with SharePoint, causing the company to pay for training for all current and incoming employees.
    • As Yammer becomes more widely used, the need for training may diminish, which is where we will see our return on investment, as the product clearly provides a more effective form of file sharing and communication between employees and their department.
    Incentivized
    Read full review
    Rakuten
    • Viber saves me financially since I am now able to communicate with my international clients for free.
    • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
    • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
    Incentivized
    Read full review
    ScreenShots