Mimecast Cloud Archive vs. MailStore by OpenText

This is for any business that needs secure, tamper-resistant, long-term email storage. Mimecast cloud archive is the answer. Easy self-service user interface, Admin interface is generally pretty usable as well with a good level of granular permissions for delegation to support staff. It allows cost savings with email storage by implementing retention policies and offloading the storage to Mimecast.

Incentivized

• Sync and Recover is a great tool for when you need to recover emails quickly or in bulk.
• The archive is nested in the mail protection admin portal, so it is easy to navigate between the recent mail in the protection portal (limited window of time) and the archive when searching for emails during investigations or troubleshooting.
• The additional protection feature allows scanning of emails that land in the archive. This helps with internal to internal emails that might have been malicious, for instance from a compromised account.
• The Mimecast for Outlook add-in is nice, although you can access it from the web as well, for seeing your own archives. If users are missing an email, they can look there on their own without submitting an IT support ticket.
• We do not allow end users to restore their own, but that is a feature that exists as well.

Incentivized

• The system runs slowly at times.
• There are so many features, it can be difficult to find exactly how to perform some actions.
• Emails are not automatically shown in their native format when searched you must click on the email and then request it be formatted in the proper format (HTML, plaintext, etc.).

Incentivized

The system does what we require of it and the support is good. No need to replace it at the moment.

Incentivized

The archive is easy to use and the searching is highly customizable. You can easily search based on timeframe, sender, recipient, words, phrases, and attachments. The ability to search keywords within attachments, body, and subject line is incredibly helpful. We're able to quickly and easily find what we're looking for.

Incentivized

There is never an issue. Everytime I have needed to access my own personal search archive or globally search across the whole business it works each time. I cannot recall a time where the service was down when needed to be used and all our staff use it daily.

Incentivized

The stability of the tool is the biggest factor, it has a fantastic uptime and the loading speed is exceptional. Long gone are the days of waiting for Outlook to open up a traditional PST archive, I can simply click, find what I need and go, usually, before outlook has opened the archive. It is an exceptionally efficient tool.

Incentivized

It does a good job. The support team of the product was good and responsive and was also able to fix the issues I was experiencing at the time. It isn't perfect and takes some time to set up properly in the environment but once set up the product does what it is supposed to do which is what you are paying for.

Incentivized

We used Mimecast professional services for the implementation and it was flawless as we were migrating from a competitor's product. The only downside was the amount of time required to ingest all the data as this was coming from a few different sources and in some cases it took months to migrate and index all the content. Apart from that the process was very well guided, with plenty of communication all throughout and without any major issues or downtime.

Incentivized

One of the big features of Mimecast is the ability to send large files. We used to use CItrix Sharefile for this but switched over to Mimecast's LFS for one large reason...since we are archiving all of our mail in Mimeast anyway we would have wanted these attachments, even if large, also available to if we go back to look at old emails. However just for usability sake I think Citrix Sharefile's large file send is more polished and probably works a little better. We just choose to use the Mimecast so we had a one stop shop when it came to email archiving

Incentivized

• I can't put an exact dollar figure on it but Mimecast makes our company more efficient when it comes to email search and discovery.
• Being heavily regulated it's great to have peace of mind when we're audited and I can just say we have Mimecast. Check that box off!
• We were quite relieved when Mimecast stopped inbound attachments infected with WannaCry.
• I enjoy the benefits of a cloud service so I don't have to manage hardware, deal with upgrades, or figure out complicated licensing schemes.

Incentivized