Likelihood to Recommend Mimecast is good when you are needing a basic email security platform. It does some basic things really well, but when you start hitting some advanced needs, it lacks. Mimecast does not do a good job with BEC detection. Mimecast does spam filtering alright, but it could be much better. It really doesn't care about gmail or other external addresses. It doesn't check for age of accounts, etc.
Read full review If you don't want to have any spam or malware in your mailbox, Symantec Email Security.cloud is the solution to choose. Also, if you need to have some security features, like DLP, it has them embedded!
We have also been using reporting a lot to see how many emails have been sent, where they delivered, and so on.
Read full review Pros Email retention - convenience for the end-users to access older messages even if they've deleted them from Outlook SPAM management - allows us to prevent SPAM and Phishing attacks with custom policies that fit our organizational needs URL protection - allows incoming emails with a URL to be scanned and protects our end-users from clicking on malicious URLs Read full review Advanced scanning of email and threats beyond simple Antispam services Sandbox testing of attachments prior to delivery of email to test against malicious threats such as Ransomware Spearphishing prevention to avoid impersonation attacks and potential wire transfer requests Read full review Cons The Admin Management console is absurdly complicated. For every first time we wanted to setup we've had to call their support for assistance. Support is quick and fantastic but it's so difficult to do anything yourself. They seem to have gone out of their way to call features unique things instead of using standard language from other providers so you as an IT professional know what you're looking for to setup. They have lots of KB articles, which their support will point you to. They are written on the most basic level and don't actually provide the help you need. For example, the KB page will tell you the list of options on the page... but not actually tell you what you do, why you might use them, or define their terminology. Their email threat management system has several nice features. One of the features available is that it will rewrite links in emails so that users click the link and it sandboxes the link, testing it on their server space and the user sees it there. This means the actual link in the email gets changed to the address of one of their servers. As a law firm, the EXACT LINKS are important to maintain in our communications and editing actual data from our clients to point to a Mimecast server is an unacceptable practice. I wish they had an alternative that did not edit the link itself on the page. Read full review Outbound encryption could be improved to allow for advanced connections to other organizations' PKI keyservers. The user interface could be a little more friendly, finding advanced features sometimes takes a little more time with hunting and clicking to get to the correct page. Read full review Usability Yes using the same administration console is good, as user that you have assigned limited functionality to the console, they are already familiar with it when you increase their functionality. The new portal does take a bit of getting used to, but i can see that it is an improvement on the old version.
Read full review Support Rating When calling them you get best in the world customer services but as previously mentioned their online community and capabilities are a bit lacking. They want you to log into their portal to see updates on issues (vs. using a public facing service) and I rarely find the answers to my issues in electronic format. Their online presence is only helpful with the simplest of issues.
Read full review In very tricky cases, it takes time to explain it to the support personnel as they don't get your problem from the first couple of emails.
Read full review Alternatives Considered Previously we have only used the default on-premise exchange that comes with SBS. This was very simple and only provided basic filtering of spam and junk mail. We weren't able to filter impersonation mail or emails with malicious code
Read full review Barracuda's ESS is the premier product, it boasts outbound email encryption as an included service as well as all of the security features of Symantec Email Security.cloud. Sophos is on the same level as SES.c but is not quite as feature rich.
Read full review Return on Investment Reasonably priced solution, even for a small business like ours. It's hard to put a figure on our ROI - I would just say we feel like we've gotten our money's worth with the advanced email protection we receive. We have definitely avoided many potentially dangerous emails since we've implemented this solution. Read full review Our previous solution was very manual. The ROI has been in less manual intervention from the admins and freeing up their already busy schedules. Read full review ScreenShots