Mindbody vs. Picatic

Mindbody excels in areas that rely on the "bread and butter" of its design: scheduling, member management, and payment processing. Overall as a fitness center management solution, Mindbody is by far the best product we have used and they have evolved their capabilities in good alignment with our needs as well.

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I have recommended the software to several clients that are interested in running events. Overall if you are needing to run an event, be it paid or otherwise, this tool does enable you to keep track of all that is happening and to send event reminders. The fees charged are also very reasonable and those can be passed on to the attendees if needed

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• Mindbody does a great job of sending out reminder emails to clients so they do not miss a class.
• Mindbody does a great job at giving instructors a fast and easy way to check in clients and to see who is all signed up for their classes for the week.
• Mindbody has a great payroll feature. All you have to do is set the dates and it generates a nicely laid out PDF of all the classes you taught during that time period and what you have made from them.

• Intuitive layout of the site. They have done a nice job of making the platform easy to navigate for any user using their services.
• Very responsive online service support. Whenever we have had questions in the past, some from the Picatic team was responded immediately, and were personable and professional.
• The site is versatile in that you can embed not only images but video as well which can really make a dynamic presentation for the viewer or intended audience.

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• There is so much functionality and not enough accountability. I wish there were more tracking of all transactions done on the clients or operations end to be able to review history and learn from mistakes.
• The Mindbody branded app connection needs more attention.
• Please add a covid vaccination checker to the application (not just to use in the web browser). It has taken way too long to get this feature.

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Settings are often buried, user interface rules vary depending on whether it's a newer feature or an older one. From daily usage, people learn how it works and get used to it, but it's not something someone could just pick up without any training or hand-holding.

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Constant errors and TERRIBLE PRODUCT support

Fails at everything form availability to reliability.

Mindbody support takes forever to get back to you via email in my experience. The process is not as simple as it was back when they had the chat feature. I really wish they would bring that back! Most items are normally some weird glitch that they can fix in minutes but you have to wait days now.

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Mindbody is really the only system of its kind that is widely used by fitness and yoga studios. Its app is the industry standard for looking up and signing up for classes, so most students rely on it exclusively. If there were another viable alternative it would have to promise more ease of use and intuitive backend.

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Picatics site is clean, modern, and easy to navigate. There are many features and many ways to customize your event to make sure that it is exactly what we want. If your having any issues the technical teams is always ready and available to help with any questions. Picatic has been perfect for us

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Constant errors and ZERO support from the company.

• I've had agents help me set something up that ended up costing time and money because it was done wrong. [In my experience], less senior agents need to stop guessing or going with "I think so" and talk to a senior agent to make sure what they are telling the client is correct.
• The app is good exposure.

• It had a positive impact when charging for events because the money showed up before the event which helped with cash flow for food and beverages and rental space.
• Time to set up and launch a landing page for creating events reduced from 8 hours to 3 hours once I made the switch. It was also a time saver to have the reminder emails function directly on the page as well.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info