Mindbody vs. QuickBooksPOS vs. Zen Planner

Mindbody excels in areas that rely on the "bread and butter" of its design: scheduling, member management, and payment processing. Overall as a fitness center management solution, Mindbody is by far the best product we have used and they have evolved their capabilities in good alignment with our needs as well.

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If you run a retail store, or need to setup a retail store quickly and QuickBooks is your Acounting software of chouice, their POS System is a perfect choice. Given the fact that they are both interconnected and created and maintained by Intuit, it's a no brainer solution.

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I have used Zen Planner at 3 different Jujitsu schools. Every school that has used it, has had great success in keeping their attendance records straight for their students. This is great when promotions are coming up, or special seminars that need to reach everyone. I don't know that Zen Planner is a great product for places that don't need to communicate with their clients on a regular basis.

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• Mindbody does a great job of sending out reminder emails to clients so they do not miss a class.
• Mindbody does a great job at giving instructors a fast and easy way to check in clients and to see who is all signed up for their classes for the week.
• Mindbody has a great payroll feature. All you have to do is set the dates and it generates a nicely laid out PDF of all the classes you taught during that time period and what you have made from them.

• It tracks well your inventory, giving you alerts whenever a stock is low. It also helps you to re-order low stock levels.
• Great loyalty reward system, giving you the chance to track customers and reward them for their purchases.
• Generates comprehensive and easy to read sales reports.
• Very suitable for small businesses.

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• Easy to use interface
• Payment processing is easy for classes or for a small retail shop.
• The free integrated mobile website is great for everyone to check out the calendar and even sign and pay from within it.
• I can also send emails right from the platform when I need to connect with a student.

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• There is so much functionality and not enough accountability. I wish there were more tracking of all transactions done on the clients or operations end to be able to review history and learn from mistakes.
• The Mindbody branded app connection needs more attention.
• Please add a covid vaccination checker to the application (not just to use in the web browser). It has taken way too long to get this feature.

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• User friendliness
• Integrations with cloud tech
• Cost

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• The only thing I would like to see, is the ability to see my entire attendance from the app. I can view it on the desktop though.

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No questions about that, I'm with Zen Planner for a while! They have everything I need and more.

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Settings are often buried, user interface rules vary depending on whether it's a newer feature or an older one. From daily usage, people learn how it works and get used to it, but it's not something someone could just pick up without any training or hand-holding.

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Constant errors and TERRIBLE PRODUCT support

Fails at everything form availability to reliability.

Mindbody support takes forever to get back to you via email in my experience. The process is not as simple as it was back when they had the chat feature. I really wish they would bring that back! Most items are normally some weird glitch that they can fix in minutes but you have to wait days now.

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Mindbody is really the only system of its kind that is widely used by fitness and yoga studios. Its app is the industry standard for looking up and signing up for classes, so most students rely on it exclusively. If there were another viable alternative it would have to promise more ease of use and intuitive backend.

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I feel like all of these products have their own advantages and disadvantages. I feel though that QuickBooksPOS is especially beneficial when paired with QuickBooks Accounting Software creating a combination paired from a single vendor as opposed to multiple vendors and managing integrations that may or not break between release cycles.

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I have not used any product that are similar to Zen Planner in any way.

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Constant errors and ZERO support from the company.

• I've had agents help me set something up that ended up costing time and money because it was done wrong. [In my experience], less senior agents need to stop guessing or going with "I think so" and talk to a senior agent to make sure what they are telling the client is correct.
• The app is good exposure.

• Hit Sales Goals
• Less downtime
• Data review

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• Saves me time in using a paper attendance record sheet.
• Payments are automated, no need to request checks or payments from anyone. Emails are sent out if a payment fails.
• I can keep track of 10, 20, 30, or even 50 students using this platform.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info