Mindbody vs. TeamSnap

Mindbody excels in areas that rely on the "bread and butter" of its design: scheduling, member management, and payment processing. Overall as a fitness center management solution, Mindbody is by far the best product we have used and they have evolved their capabilities in good alignment with our needs as well.

Incentivized

Anytime there are instantaneous communications that need to go out across a number of different mediums. It ensures that everyone is on the same page.

Incentivized

• Mindbody does a great job of sending out reminder emails to clients so they do not miss a class.
• Mindbody does a great job at giving instructors a fast and easy way to check in clients and to see who is all signed up for their classes for the week.
• Mindbody has a great payroll feature. All you have to do is set the dates and it generates a nicely laid out PDF of all the classes you taught during that time period and what you have made from them.

• It makes communicating with other parents and coaches easy
• It makes it easy to know what's coming up on the schedule
• It allows you to mark exactly which events you are able to attend

Incentivized

• There is so much functionality and not enough accountability. I wish there were more tracking of all transactions done on the clients or operations end to be able to review history and learn from mistakes.
• The Mindbody branded app connection needs more attention.
• Please add a covid vaccination checker to the application (not just to use in the web browser). It has taken way too long to get this feature.

Incentivized

• The Schedule in List View is odd -- you must scroll all the way to the bottom to view the most recent event.
• Website load speeds are usually very slow.

Incentivized

Settings are often buried, user interface rules vary depending on whether it's a newer feature or an older one. From daily usage, people learn how it works and get used to it, but it's not something someone could just pick up without any training or hand-holding.

Incentivized

Constant errors and TERRIBLE PRODUCT support

Fails at everything form availability to reliability.

Mindbody support takes forever to get back to you via email in my experience. The process is not as simple as it was back when they had the chat feature. I really wish they would bring that back! Most items are normally some weird glitch that they can fix in minutes but you have to wait days now.

Incentivized

Whenever I have had an issue it has been dealt with quickly and correctly. I haven't had any with functionality, rather with billing since I have to go through an athletic department. They were understanding, responsive and fixed the problem quickly without any major issues. The use of the app was not stopped.

Incentivized

Mindbody is really the only system of its kind that is widely used by fitness and yoga studios. Its app is the industry standard for looking up and signing up for classes, so most students rely on it exclusively. If there were another viable alternative it would have to promise more ease of use and intuitive backend.

Incentivized

This was our first choice, and we have not tried any other entity for this specific purpose. The app came highly rated and many "moms" on our team already used it for kids soccer teams or other sports teams they were a part of, be it recreational or school. Ease of use is key, as we are all adults and didn't need any young social media platforms.

Incentivized

Constant errors and ZERO support from the company.

• I've had agents help me set something up that ended up costing time and money because it was done wrong. [In my experience], less senior agents need to stop guessing or going with "I think so" and talk to a senior agent to make sure what they are telling the client is correct.
• The app is good exposure.

• We use the app for a recreational club, so it hasn't directly correlated to business.
• The app does make it to connect with those whom you might not connect otherwise.

Incentivized