MINDBODY vs. TeamUp

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MINDBODY
Score 6.7 out of 10
N/A
MINDBODY is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform also contains marketing automation to maintain club member engagement, and enrollment.
$129
per month
TeamUp
Score 9.0 out of 10
N/A
TeamUp is management software for independent gyms, studios, CrossFit boxes, personal trainers and their in-person, online, and on-demand services. TeamUp’s software offers bookings, payments, customer relationship management, and its business management features include valuable insights and reporting, specially designed for fitness business owners. Managing class schedules, taking payments, and connecting with members can be made easier with software that’s built to help run a…
$35
Pricing
MINDBODYTeamUp
Editions & Modules
Starter
$129
per month
Accelerate
$259
per month
Ultimate
$399
per month
Ultimate Plus
$599
per month
No answers on this topic
Offerings
Pricing Offerings
MINDBODYTeamUp
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
User Ratings
MINDBODYTeamUp
Likelihood to Recommend
6.1
(37 ratings)
8.7
(2 ratings)
Usability
6.0
(2 ratings)
-
(0 ratings)
Availability
1.0
(1 ratings)
-
(0 ratings)
Performance
1.0
(1 ratings)
-
(0 ratings)
Support Rating
6.2
(44 ratings)
-
(0 ratings)
Product Scalability
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
MINDBODYTeamUp
Likelihood to Recommend
MINDBODY
MINDBODY excels in areas that rely on the "bread and butter" of its design: scheduling, member management, and payment processing. Overall as a fitness center management solution, MINDBODY is by far the best product we have used and they have evolved their capabilities in good alignment with our needs as well.
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TeamUp
TeamUp is well suited for busy offices where every second counts because you are so busy and need things to stay very organized. This is also helpful with project management and situations where a lot of people are involved in certain projects. It might not be as helpful to someone who is just in charge of one specific project and doesn't have a lot of "hats" to wear and things to keep organized where a regular email calendar might suffice.
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Pros
MINDBODY
  • MindBody does a great job of sending out reminder emails to clients so they do not miss a class.
  • MindBody does a great job at giving instructors a fast and easy way to check in clients and to see who is all signed up for their classes for the week.
  • MindBody has a great payroll feature. All you have to do is set the dates and it generates a nicely laid out PDF of all the classes you taught during that time period and what you have made from them.
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TeamUp
  • Simplified customer signups.
  • Customer service when we have unique problems.
  • Makes it easy to accept payments.
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Cons
MINDBODY
  • There is so much functionality and not enough accountability. I wish there were more tracking of all transactions done on the clients or operations end to be able to review history and learn from mistakes.
  • The MINDBODY branded app connection needs more attention.
  • Please add a covid vaccination checker to the application (not just to use in the web browser). It has taken way too long to get this feature.
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TeamUp
  • More help with the initial setup.
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Usability
MINDBODY
Settings are often buried, user interface rules vary depending on whether it's a newer feature or an older one. From daily usage, people learn how it works and get used to it, but it's not something someone could just pick up without any training or hand-holding.
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TeamUp
No answers on this topic
Reliability and Availability
MINDBODY
Constant errors and TERRIBLE PRODUCT support
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TeamUp
No answers on this topic
Performance
MINDBODY
Fails at everything form availability to reliability.
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TeamUp
No answers on this topic
Support Rating
MINDBODY
MINDBODY support takes forever to get back to you via email in my experience. The process is not as simple as it was back when they had the chat feature. I really wish they would bring that back! Most items are normally some weird glitch that they can fix in minutes but you have to wait days now.
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TeamUp
No answers on this topic
Alternatives Considered
MINDBODY
MINDBODY is really the only system of its kind that is widely used by fitness and yoga studios. Its app is the industry standard for looking up and signing up for classes, so most students rely on it exclusively. If there were another viable alternative it would have to promise more ease of use and intuitive backend.
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TeamUp
We selected TeamUp in 2013 because it had more features that we needed compared to the other options available at the time. There are probably lots of other options on the market now and we may switch at some point, but it is easiest for our customers now to continue with what they are familiar with.
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Scalability
MINDBODY
Constant errors and ZERO support from the company.
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TeamUp
No answers on this topic
Return on Investment
MINDBODY
  • I've had agents help me set something up that ended up costing time and money because it was done wrong. [In my experience], less senior agents need to stop guessing or going with "I think so" and talk to a senior agent to make sure what they are telling the client is correct.
  • The app is good exposure.
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TeamUp
  • Saved time which means saved money!
  • More time to focus on important projects and less on logistical issues.
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