Mitel MiCollab vs. Stack Overflow for Teams

If you're in an area that has highly trained technicians to support the Mitel MiCollab product - I think your experience will likely be much better than ours. In my opinion, Frontier (and Integra before them) were the worst, and we do not look back on that experience with much happiness.

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In my opinion, Stack Overflow for Teams is well suited for an organization that is on a hiring spree for the engineering teams. The reason for it is because instead of catering to doubts of new joinees individually, they can be asked to refer to the Stack Overflow and hence will save a lot of time for both new joiners as well as the existing employees.

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• Easy to use interface for non technical users.
• Lots of options to setup for end users.
• Headsets are comfortable and better than old handsets with desk phones. MiCollab allows users more comfortable phone calls.
• Call quality is great.
• Chat feature is great.

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• Sharing technical solutions to problems we encounter in our internal development environment.
• Sharing best practices we find in external resources.
• Discussions on design patterns and conventions we can use in our projects.

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• The setup for the twinning feature was a bit confusing and took me a while to successfully complete the task.
• The UX, particularly on an older iPhone could be improved.
• Overall, the product is rather sound, and I am pleased with my experience using it.

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• I would recommend an increased engineering focus on the Microsoft Teams integration.
• It would be nice to make more medals.
• Easier ways to earn points.

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It is easy to you for existig Mitel UC users, who are familiar with the Mitel way of things, but for green field enterprises, might be a ramp up period which in most cases would not be worth it as its competitor TEAMS is much easier and intuity to use.

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Initially, support from Mitel was fantastic, but recently it has started to lag significantly. Response takes 8 hours, at a minimum, usually requiring a second call to spur a response. Email support is even worse (email in a ticket) - I have had to call in to get things running the 3 times I've tried to email support.

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MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors

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It's easier to use Stack Overflow for Teams Q&A to maintain our knowledge base over time, over the Confluence wikis that we also maintain. You don't need to bother about folders, filenames, templates - just ask a question and answer it or get it answered. It feels less formal, so developers feel more free to add content.

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• This product was competitively priced when originally purchased. We will need to evaluate whether to replace it when it approaches the end of life or simply upgrade it.
• Users typically only use the phone system because the collaboration tools have been superseded in functionality by other tools.

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• It makes the search for answers more efficient, so devs can focus in more important things.
• Knowledge is not lost, even if people leave the company.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info