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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mitel MiCollab

    Score6.8 out of 10
    N/AMitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.N/A

    Zoho Mail

    Score9.2 out of 10
    N/AZoho offers their business email suite, which includes Calendar, Tasks, Notes, and Contacts bundled with an inbox.

    $1

    per user/per month

    Pricing
    Mitel MiCollabZoho Mail
    Editions & Modules
    No answers on this topic
    Mail Lite
    $1
    per user/per month
    Workplace
    $3
    per user/per month
    Mail Premium
    $4
    per user/per month
    Offerings
    Pricing Offerings
    Mitel MiCollabZoho Mail
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Mitel MiCollabZoho Mail
    Considered Both Products
    Mitel Networks Corporation
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    55%
    Would buy again
    6 Answers
    86%
    Would buy again
    6 Answers
    Delivers good value for the price
    88%
    Delivers good value for the price
    7 Answers
    86%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    73%
    Happy with the feature set
    8 Answers
    86%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    71%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    100%
    Implementation went as expected
    6 Answers
    Features
    Mitel MiCollabZoho Mail
    Project Management
    Comparison of Project Management features of Mitel MiCollab and Zoho Mail
    Feature
    Mitel MiCollab
    5.5
    14 Ratings
    34% below category average
    Zoho Mail
    -
    Ratings
    Task Management6.18 Ratings00 Ratings
    Gantt Charts6.03 Ratings00 Ratings
    Scheduling6.09 Ratings00 Ratings
    Workflow Automation3.96 Ratings00 Ratings
    Mobile Access7.613 Ratings00 Ratings
    Search3.910 Ratings00 Ratings
    Visual planning tools5.06 Ratings00 Ratings
    Communication
    Comparison of Communication features of Mitel MiCollab and Zoho Mail
    Feature
    Mitel MiCollab
    6.3
    15 Ratings
    24% below category average
    Zoho Mail
    -
    Ratings
    Chat6.114 Ratings00 Ratings
    Notifications7.014 Ratings00 Ratings
    Discussions6.08 Ratings00 Ratings
    Surveys4.03 Ratings00 Ratings
    Internal knowledgebase3.48 Ratings00 Ratings
    Integrates with GoToMeeting7.84 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts8.04 Ratings00 Ratings
    Integrates with Outlook8.06 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Mitel MiCollab and Zoho Mail
    Feature
    Mitel MiCollab
    6.3
    11 Ratings
    24% below category average
    Zoho Mail
    -
    Ratings
    Versioning5.01 Ratings00 Ratings
    Video files8.06 Ratings00 Ratings
    Audio files8.09 Ratings00 Ratings
    Document collaboration7.06 Ratings00 Ratings
    Access control3.310 Ratings00 Ratings
    Advanced security features4.19 Ratings00 Ratings
    Integrates with Google Drive8.01 Ratings00 Ratings
    Device sync6.99 Ratings00 Ratings
    Secure Email Gateway
    Comparison of Secure Email Gateway features of Mitel MiCollab and Zoho Mail
    Feature
    Mitel MiCollab
    -
    Ratings
    Zoho Mail
    8.5
    7 Ratings
    1% above category average
    Anti-malware00 Ratings9.57 Ratings
    Customizability00 Ratings9.17 Ratings
    Data Loss Protection00 Ratings7.96 Ratings
    Threat Detection00 Ratings7.06 Ratings
    Sandboxing00 Ratings6.53 Ratings
    End-to-End Encryption00 Ratings10.06 Ratings
    Management Tools00 Ratings9.57 Ratings
    Best Alternatives
    Mitel MiCollabZoho Mail
    Small Businesses
    Flock
    Score9.5 out of 10
    Sophos Email
    Score9.1 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    Sophos Email
    Score9.1 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Microsoft Exchange
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Mitel MiCollabZoho Mail
    Likelihood to Recommend
    4.6
    (15 ratings)
    8.5
    (7 ratings)
    Usability
    5.6
    (3 ratings)
    8.9
    (2 ratings)
    Support Rating
    6.4
    (3 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Mitel MiCollabZoho Mail
    Likelihood to Recommend
    Mitel Networks Corporation
    If you're in an area that has highly trained technicians to support the Mitel MiCollab product - I think your experience will likely be much better than ours. In my opinion, Frontier (and Integra before them) were the worst, and we do not look back on that experience with much happiness.
    Incentivized
    Read full review
    Zoho
    If you don't have a huge budget and want something that works with minor quirks here and there then Zoho Mail is definitely something you should look into. For half the price of Google G Suite or Office account you get 5GB of storage per user and can send up to 25MB emails without restrictions. Great for small businesses in my opinion. I have had some issues with their spam filter, but we use SpamTitan and just shut off the one that comes with Zoho Mail. Zoho's spam filter isn't horrible but you should definitely use something in addition or instead of what comes with Zoho.
    Incentivized
    Read full review
    Pros
    Mitel Networks Corporation
    • Easy to use interface for non technical users.
    • Lots of options to setup for end users.
    • Headsets are comfortable and better than old handsets with desk phones. MiCollab allows users more comfortable phone calls.
    • Call quality is great.
    • Chat feature is great.
    Incentivized
    Read full review
    Zoho
    • I really like that there is a free version in which a single user can be created. It is really useful because it allows you to evaluate each characteristic of the service without having to buy it.
    • I also really like the visual aspect of the inbox, which is partially customizable. Because you can make small changes such as changing the color, the language, and among other things.
    Incentivized
    Read full review
    Cons
    Mitel Networks Corporation
    • The setup for the twinning feature was a bit confusing and took me a while to successfully complete the task.
    • The UX, particularly on an older iPhone could be improved.
    • Overall, the product is rather sound, and I am pleased with my experience using it.
    Incentivized
    Read full review
    Zoho
    • It does allow for notifications for various things, but I am not sure where to turn them all off
    • It only counts to 9 the unread email alert, then says 9+
    • Overall I don't think there is much they need to work on.
    Incentivized
    Read full review
    Usability
    Mitel Networks Corporation
    It is easy to you for existig Mitel UC users, who are familiar with the Mitel way of things, but for green field enterprises, might be a ramp up period which in most cases would not be worth it as its competitor TEAMS is much easier and intuity to use.
    Incentivized
    Read full review
    Zoho
    It is very easy to use and does all you need. It sends newsletters to their own folder. A notification folder for more important things. The Spam folder collect the right amount of spam emails
    Incentivized
    Read full review
    Support Rating
    Mitel Networks Corporation
    Initially, support from Mitel was fantastic, but recently it has started to lag significantly. Response takes 8 hours, at a minimum, usually requiring a second call to spur a response. Email support is even worse (email in a ticket) - I have had to call in to get things running the 3 times I've tried to email support.
    Incentivized
    Read full review
    Zoho
    I have spoken with Zoho several times and their support is always friendly and helpful. I have always been asked for security pins and codes when seeking assistance which helps me to feel my accounts are secure and I have never had to wait on hold to speak with someone for more than 5 minutes. They always seem to have someone available to help. If you call asking for instructions on how to do something they gladly walk you through the process and if you just need something done and don't have time to do it yourself they will happily customize whatever you need without you having to spend all day with it.
    Incentivized
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    Alternatives Considered
    Mitel Networks Corporation
    MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
    Incentivized
    Read full review
    Zoho
    Zoho is free. Also, there is no need for a separate IT guy for creating mail, or if any issues come you don't have to find anyone anyone can check and fix all issues from their super admin panel. Zoho overview is much better than outlook and its appearance of getting mail popup and functionality is better than outlook. My friend suggested for this and also after using I have referred my friend
    Read full review
    Return on Investment
    Mitel Networks Corporation
    • This product was competitively priced when originally purchased. We will need to evaluate whether to replace it when it approaches the end of life or simply upgrade it.
    • Users typically only use the phone system because the collaboration tools have been superseded in functionality by other tools.
    Incentivized
    Read full review
    Zoho
    • It has a direct impact on the commercial communications of the company since with this application we send the economic proposals for services.
    • Thanks to the fact that we can configure our corporate domain and a signature, we show a corporate professional image.
    • Allows you to manage and store internal and external communications
    Incentivized
    Read full review
    ScreenShots

    Zoho Mail Screenshots

    Screenshot of All in one viewScreenshot of CalendarScreenshot of TaskScreenshot of NotesScreenshot of Contact managementScreenshot of Instant Chat