MODX vs. Salesforce CMS

[MODX is well suited for] all websites, from blogs to corporate sites. It is fast scalable and really good. A small site can be build really fast, and a large site can be made extremely scalable. A website redesign is easy to implement with a new template, without having to redo the content. It got great user groups and users and back-office access can be completely customized.

While ecommerce is possible with some really good plugins I would only use MODX with ecommerce for sites where ecommerce is not the primary role. For pure ecommerce sites rather use a dedicated system like e.g. PrestaShop (i would say the same thing with other ecommerce plugins e.g. WP woo commerce don't do it unless its a site add on.)

When managing a team of 30 or more technician the tools available for a scheduler are incredible. The system sync's quickly so all schedulers can be looking at the same Gantt and see what changes have been made or need to be made. If you have too small of a team this service would be overkill especially given the cost.

Incentivized

• Ease of use - the MODX platform is very easy to use for someone who may have limited experience in content management.
• Content blocks - the content blocks within MODX add to the usability and customization of the website being managed.

Incentivized

• It has a very smooth integration with Salesforce and third-party tools, ensuring easy tracking of policies and assets.
• It also has impressive security features like used-based permissions and encrypted data.
• Everything can be managed from a centralized place which saves a lot of time.

Incentivized

• The user interface was confusing at times.
• Not a plug and play CMS system.
• The site manager doesn't always run fast.

Incentivized

• I find that the more complex you make things it starts to hit load times quite hard.
• Additional tracking and analytics for the pages/emails would be nice.
• Version control with autosaves and regular saves so you can tell the difference with 15-minute intervals.

Incentivized

It is the CMS we use the most, not because we know it well but because we literally tried many of other CMS and this one did it for us.

However having said we really do not like the one shoe fits all approach. E..g for eCommerce we usually use PrestaShop etc. if a specialized CMS can do a task rather use that.

However for a general CMS [MODX] is hard to beat.

It will be too difficult to change to a different software. We are fully integrated, and if things are not working well, it would be way worse to try to move to a different platform.

Incentivized

Great and easy to use for both the coder and the end user. Especially if setup correctly by the coder.

Strengths: - Intuitive for Salesforce Users – If you’re already working within the Salesforce ecosystem, the Salesforce CMS is easy to navigate, with a clean UI, drag-and-drop content management, and reusable assets for quick updates. - Seamless Integration – Since it connects natively with Experience Cloud, Marketing Cloud, and CRM, it allows for efficient multi-channel content distribution without needing extra third-party tools. - AI-Powered Personalization – The ability to deliver dynamic content based on user profiles and engagement data is a huge plus, making content delivery more relevant and impactful. Challenges: - Learning Curve for New Users – If you're not already familiar with Salesforce, the interface can feel overwhelming, requiring training to fully leverage all features. - Limited Customization & Workflow Automation – While it works well for structured content, advanced approval workflows and deep editorial customization are limited compared to enterprise CMS platforms like Adobe Experience Manager. - Media & Design Limitations – Salesforce CMS is not as robust for managing rich media-heavy content, which can be frustrating for teams needing more flexibility in multimedia presentation.

Incentivized

We have not had it go down due to bugs etc. especially when comparing it to other cms out there.

Seen very least outages and it would took more time hardley not more than 10 mins that to with prior advance notice

Incentivized

Damn its fast. really good page speed out of the box.

Its very quick and not facing any issus in loading if we have good internet bandwidth then it works very well and doesnt gives any issues

Incentivized

Great community support on slack.

If you have a paid plugin great support also esp from modmore

If you have cloud hosting MODX support is fast and all servers are optimized for MODX

I've never really had to contact support. It's at the point where we have people in the organization that are our specific go-to inhouse support teams for Salesforce. Again, that goes back to what I said about there being a point where just too much is added to Salesforce that you have to hire someone to be the go-to person of Salesforce. There is only so much their support team can do for you. I wouldn't expect Salesforce Support to have any sort of understanding of the weird issues I deal with!

Incentivized

Since I attended training from one of our senior resource in organizations I didn't face any issues

Incentivized

N/A. I wasn't present for vendor-provided training.

Incentivized

Good system

I joined post the installtion so not aware much of it but as per feedback its not that hard to setup

Incentivized

The other company that we looked into was WordPress and all of the features that it offered our organization. What MODX offered to us from development to everyday use just made more sense for our organization as a whole. WordPress is still a great CMS platform, just not exactly what we were looking for.

Incentivized

As our business heavily relies on Sales Cloud, Service Cloud, and Marketing Cloud, we need a CMS that works natively with our existing Salesforce Data. Other platforms would require third-party connectors or custom API development, making integration more complex and expensive. Salesforce allows us to manage content once and distribute it across multiple touchpoints. It also delivers personalized marketing content based on CRM data.

Incentivized

N/A. I did not help purchase Salesforce and am unaware of our contract details.

Incentivized

Very scalable. e.g. in the [MODX] manager you can manage multiple websites at once without having to login else where. it is very convenient and this way resources and be easily managed and shared.

Its highly reliable when it comes to usage with high availability and robust infrastructure

Incentivized

N/A. I've never used Salesforce professional services.

Incentivized

• Increased security permissions of the users and freelancers who worked on our website.
• Gave our developers the ability to create any page that they wanted with custom code.
• Hindered our Marketing team's ability to stay on top of our content strategy with changes.

Incentivized

• It allows me to keep a close eye on all of my performance metrics through the Dashboard Reporting, ie what my sales pipeline looks like, how much it's changed in the last 60 days, new opportunities created in the last 7 days, # of emails sent for the week, etc. The ease of the design and output make it really easy to check my progress throughout the day to find where I have holes and am falling short on my personal and work goals. It's resulted in greater transparency with my Mgmt Team and shorter 1-on-1 mtgs with my boss as he can see exactly where I am at all times (to be fair, I'm a senior sales rep, so he pretty much lets me do my job completely unfettered), but it does prove that I am continually producing which recently resulted in a raise I didn't even ask for.
• The SF repository is so detailed that I don't have to spend tons of time finding frequently used websites attached to a client or see what all interactions with the company look like. Even though I don't use SF for my bulk emails and email sequences, SF provides me with an email to use in the bcc of these emails which links everything back to SF. I find that extremely helpful. This really impacts my efficiency and I can honestly say that once I started using all the functionality of data management, it saved me about 20% of my time/week that I could then allocate towards other revenue-generating tasks like prospecting and account management. The more time I have for those, the better. My year-over-year on accounts 1 year and older just grew by 17% this last year.

Incentivized