What users are saying about
2 Ratings
23 Ratings
2 Ratings
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Score 8.2 out of 100
23 Ratings
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Score 7 out of 100

Likelihood to Recommend

Mojo Helpdesk

For a small business it is a very good value.
Anonymous | TrustRadius Reviewer

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Mojo Helpdesk
9.8
Vtiger
Organize and prioritize service tickets
Mojo Helpdesk
10.0
Vtiger
Expert directory
Mojo Helpdesk
10.0
Vtiger
Subscription-based notifications
Mojo Helpdesk
10.0
Vtiger
ITSM collaboration and documentation
Mojo Helpdesk
9.0
Vtiger
Ticket creation and submission
Mojo Helpdesk
10.0
Vtiger
Ticket response
Mojo Helpdesk
10.0
Vtiger

Self Help Community

Mojo Helpdesk
10.0
Vtiger
External knowledge base
Mojo Helpdesk
10.0
Vtiger
Internal knowledge base
Mojo Helpdesk
10.0
Vtiger

Multi-Channel Help

Mojo Helpdesk
10.0
Vtiger
Customer portal
Mojo Helpdesk
10.0
Vtiger
Social integration
Mojo Helpdesk
10.0
Vtiger
Email support
Mojo Helpdesk
10.0
Vtiger
Help Desk CRM integration
Mojo Helpdesk
10.0
Vtiger

Sales Force Automation

Mojo Helpdesk
Vtiger
7.7
Customer data management / contact management
Mojo Helpdesk
Vtiger
8.5
Workflow management
Mojo Helpdesk
Vtiger
6.8
Opportunity management
Mojo Helpdesk
Vtiger
6.9
Integration with email client (e.g., Outlook or Gmail)
Mojo Helpdesk
Vtiger
7.3
Contract management
Mojo Helpdesk
Vtiger
7.4
Quote & order management
Mojo Helpdesk
Vtiger
7.9
Interaction tracking
Mojo Helpdesk
Vtiger
9.4

Customer Service & Support

Mojo Helpdesk
Vtiger
7.7
Case management
Mojo Helpdesk
Vtiger
7.3
Help desk management
Mojo Helpdesk
Vtiger
8.1

Marketing Automation

Mojo Helpdesk
Vtiger
9.1
Lead management
Mojo Helpdesk
Vtiger
8.8
Email marketing
Mojo Helpdesk
Vtiger
9.4

CRM Project Management

Mojo Helpdesk
Vtiger
8.8
Task management
Mojo Helpdesk
Vtiger
8.0
Billing and invoicing management
Mojo Helpdesk
Vtiger
9.3
Reporting
Mojo Helpdesk
Vtiger
9.0

CRM Reporting & Analytics

Mojo Helpdesk
Vtiger
9.5
Forecasting
Mojo Helpdesk
Vtiger
8.9
Pipeline visualization
Mojo Helpdesk
Vtiger
10.0
Customizable reports
Mojo Helpdesk
Vtiger
9.5

Customization

Mojo Helpdesk
Vtiger
7.9
Custom fields
Mojo Helpdesk
Vtiger
7.8
Custom objects
Mojo Helpdesk
Vtiger
8.7
API for custom integration
Mojo Helpdesk
Vtiger
7.4

Social CRM

Mojo Helpdesk
Vtiger
5.9
Social engagement
Mojo Helpdesk
Vtiger
5.9

Platform

Mojo Helpdesk
Vtiger
5.7
Mobile access
Mojo Helpdesk
Vtiger
5.7

Security

Mojo Helpdesk
Vtiger
8.7
Role-based user permissions
Mojo Helpdesk
Vtiger
8.7

Pros

Mojo Helpdesk

  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Anonymous | TrustRadius Reviewer

Vtiger

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley | TrustRadius Reviewer

Cons

Mojo Helpdesk

  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Anonymous | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Support Rating

Mojo Helpdesk

No score
No answers yet
No answers on this topic

Vtiger

Vtiger 9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Alternatives Considered

Mojo Helpdesk

Price and customer service.
Anonymous | TrustRadius Reviewer

Vtiger

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful
Nomar Norono | TrustRadius Reviewer

Return on Investment

Mojo Helpdesk

  • Our company’s improved customer support response times and expert service has helped us make money.
Anonymous | TrustRadius Reviewer

Vtiger

  • The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Mojo Helpdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Mojo Helpdesk Editions & Modules

Edition
Mini Me$01
Professional$291
Enterprise$991
Unlimited$3992
  1. Includes 10 agents
  2. Unlimited agents
Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* / user / month

Vtiger Editions & Modules

Edition
Sales Starter$101
Sales Professional$201
Support Starter$101
Support Professional$201
Ultimate$301
  1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

Likelihood to Recommend

Mojo Helpdesk
9.0
Vtiger
7.6

Support Rating

Mojo Helpdesk
Vtiger
9.0

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