What users are saying about
6 Ratings
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Score 3.1 out of 100
43 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

MRI Residential Management

Well suited scenario - MRI Residential is obviously good for residential real estate. It doesn't make sense to just plug in industrial, hotel or commercial real estate management as those are different types of products. Those who have access to the cloud can easily download information off site to do an analysis.Less appropriate - Information may need to be scrubbed. For instance, there could be operating statements that are inputted incorrectly because items are miscoded.
Anonymous | TrustRadius Reviewer

Yardi Voyager

I think it really depends on what you're looking to get out of the system. In terms of managing, updating, creating, and following prospect records, Yardi Voyager is absolutely fantastic. There are a number of existing API integrations already on the market that can connect into the record, and I commissioned a custom one to be built to work with the website that seems on the whole to work fairly flawlessly, so long as your community codes aren't regularly changing. That said, you definitely need to do strong onboarding with anyone coming into the system, particularly if they have limited former CRM experience. There's a great opportunity to input (and aggregate reports) from multiple facets of the system, but if people are inputting poor data, or missing it entirely, or you haven't formalized an even plan for things like Source and Sub Source then even the best system is likely to end up disappointing you and your stockholders when it comes time to analyze data. But, when used properly I'm impressed with how robust it is.
Maria Clara Daly | TrustRadius Reviewer

Pros

MRI Residential Management

  • Reporting
  • Tracking Data
Stephanie MacMillan | TrustRadius Reviewer

Yardi Voyager

  • Yardi Property Management particularly excels at creating a system where it is easy to leave feedback for property managers because the data is available up front.
  • Yardi is also a useful tool at integrating property management across the entire platform. It can be used for asset management as well even for the most nitty gritty details.
  • It is also convenient to edit expenses inputted by the accounting department and managing those expenses forward for future budgeting.
Anonymous | TrustRadius Reviewer

Cons

MRI Residential Management

  • Sometimes the data that is outputted is not consistent (back end of the database is constantly being updated), have to follow up with our client relationship manager
  • Sometimes very rigid
  • Incremental cost to add on information (if we want MRI to host certain documents in the cloud)
Anonymous | TrustRadius Reviewer

Yardi Voyager

  • Yardi PM is not intuitive. Even for savvy computer users, until you get to know it, it is not an easy platform.
  • It freezes fairly often on us.
  • Yardi's solutions and steps for some processes are cumbersome and again, not intuitive, so you have to ask someone with experience for help.
Sondrah Laden | TrustRadius Reviewer

Likelihood to Renew

MRI Residential Management

No score
No answers yet
No answers on this topic

Yardi Voyager

Yardi Voyager 9.0
Based on 1 answer
We have invested 5 years of setup, implementation and training on Voyager. It's doing a very good job for us and I feel we've only scratched the surface of its capabilities. Yardi support has been very responsive with very little down time. The training materials are great from Client Central
Anonymous | TrustRadius Reviewer

Usability

MRI Residential Management

No score
No answers yet
No answers on this topic

Yardi Voyager

Yardi Voyager 7.3
Based on 4 answers
I'm coming from the perspective of a fairly tech-adept person, so I didn't find the system too hard to learn. That said, I do feel some of the buried menus and the system's own internal search feature could use some improvement, but I have that feeling about the vast majority of CRMs I've ever used. There may be a little bit of a struggle to onboard/train up someone who isn't used to this sort of system, but once up and going it should be smooth sailing.
Maria Clara Daly | TrustRadius Reviewer

Support Rating

MRI Residential Management

MRI Residential Management 1.0
Based on 1 answer
They have a terrible help center and the training tools and videos are useless and not helpful. They need to invest in better training tools and modules for people to refer to. Especially when there is no designated training person within a company to teach newcomers how to use it.
Stephanie MacMillan | TrustRadius Reviewer

Yardi Voyager

Yardi Voyager 8.0
Based on 7 answers
The local office is very knowledgeable, however recently it seems that Yardi has begun to route calls offshore and the knowledge base there does not seem to be as strong as the USA based support centers. All customizations are done by offshore personnel, which presents issues in terms of the language barrier and time zone differences.
Anonymous | TrustRadius Reviewer

Implementation Rating

MRI Residential Management

No score
No answers yet
No answers on this topic

Yardi Voyager

Yardi Voyager 8.0
Based on 2 answers
If you are converting from another system, grouping your properties by subsidy type seemed to help us. We were able to focus on a half dozen properties at a time, rather than the entire portfolio.
Anonymous | TrustRadius Reviewer

Alternatives Considered

MRI Residential Management

We had a proprietary access database, but wanted to utilize MRI because of support (annual fee is in the tens of thousands versus a hundred thousand plus build out). The user interface is pretty straight forward, and there is available training as well. Updates are done online via the SAAS website so we don't have to worry about any coding issues here in house.
Anonymous | TrustRadius Reviewer

Yardi Voyager

I and my company have only used Yardi. I am with a 2-year-old start-up now, but the person who chose to use Yardi here used it for 20 years previously. With a track record like that, I assume it is hard to beat!
Alison Clark | TrustRadius Reviewer

Return on Investment

MRI Residential Management

  • Helps track income
  • Helps with on-time billing
  • Keeps us on budget with projects
Stephanie MacMillan | TrustRadius Reviewer

Yardi Voyager

  • We initially moved to Yardi from paper ledgers. This had a tremendous time-saving effect.
  • Product was confusing and required training for some of our older staff members.
  • Clients that used the product were initially hesitant to pay for the added cost, but with time were able to see the benefit to their software.
Anonymous | TrustRadius Reviewer

Pricing Details

MRI Residential Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Yardi Voyager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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