Likelihood to Recommend Well suited when there is a product to attach to the NRich efforts. Less appropriate when there is not--or a thought leadership campaign.
Read full review If you are looking for the best customer support, and want to collect quality reviews from your clients TrustRadius for Vendors is the best option. If you want your products to be reviewed by real users, if you want the reviews to be relevant and authentic, TrustRadius is providing it. If you are really interested in what your clients think and how they use your product, what challenges they are facing this is the right platform to work with.
Read full review Pros Integration with Salesforce.com Easy ad setup Intuitive dashboards Ease of target/segment uploads Intent Dashboard is extremely valuable Read full review Actively working with us to generate reviews Actively working with us to showcase the reviews we get Actively presenting us to the market by featuring us on special pages such as Vector Databases — and on the TrustRadius home page Professional team providing us with services — but also colleagues and friends We needed better ways to sort our reviews for score and recency, and TrustRadius for Vendors helped us get there Jeff Cotrupe Director of Customer Marketing and Analyst Relations
Read full review Cons Would like more flexibility in amount of characters for digital/cross-channel ad copy Would like a longer log-in time. I feel I get signed out too quickly. System can sometimes be glitchy and dashboards fail to populate Read full review Due to TrustRadius reviews being a bit lengthy, I think it can hinder response volume. While not a major issue, it would be nice to have a TrustRadius Slack/chat integration where I could quickly reach my reps. That being said, my reps already have a great response time! It would be nice if I could run a report on how my company's competitors are performing on TrustRadius for Vendors. Read full review Likelihood to Renew We definitely see the value in peer review platforms like TrustRadius. Being able to hear from our customers and partners and share that information across the organization is very important to WatchGuard. I really see working with TrustRadius as a partnership that has been beneficial for both organizations and is continuing to prove very successful
Read full review Usability It was easy to integrate, pull data and reports from, and really easy to customize the design to fit the branding of our site. I found it easy to show other team members how to use. Our whole team was able to get around the system to fit their different needs
Read full review Support Rating The team is great to work with. They're responsive, personable, and overall easy to work with. I also like how they don't try to upsell you and talk about renewals all the time - this happens often when we talk to our G2 client success and sales teams.
Read full review Implementation Rating My only key insight is to make sure that you remember the TrustRadius team is your partner, not your enemy! They are there to help ensure the success within your organization and will do everything they can to help you meet your goals.
Read full review Alternatives Considered NRich is clearly superior in terms of efficiency and overall customer reach.
Read full review The offerings at TrustRadius for Vendors are right on par with the other similar services we use. What sets TrustRadius for Vendors apart is their customer service and ability to address out personal needs and provide strategic recommendations on how we can make the most out of our paid partnership with them. Other similar providers don't seem to deliver best-in-class customer service.
Read full review Return on Investment Huge ROI for campaigns with products attached Allows us to get our message in front of customers--especially during the COVID pandemic where we were unable to be in person with customers Allows us to standardize our ABM marketing efforts across multiple campaigns. Read full review We can't necessarily track ROI on this, but TrustRadius for Vendors has definitely influenced many buyers at some point in their purchasing journey. Webhooks would help us track some of the above & when we get them set up, I'm sure we'll see many new leads coming in. We just signed on for Buyer Intent, so we will be able to speak on this later on. Read full review ScreenShots