What users are saying about
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
281 Ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

TrustRadius for Vendors

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
281 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100

Attribute Ratings

  • N.Rich is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

N.Rich

100%
1 Rating
9.3

TrustRadius for Vendors

93%
202 Ratings

Likelihood to Renew

N.Rich

N/A
0 Ratings
8.2

TrustRadius for Vendors

82%
12 Ratings

Usability

N.Rich

N/A
0 Ratings
7.8

TrustRadius for Vendors

78%
14 Ratings

Support Rating

N.Rich

N/A
0 Ratings
9.0

TrustRadius for Vendors

90%
36 Ratings

Implementation Rating

N.Rich

N/A
0 Ratings
9.0

TrustRadius for Vendors

90%
8 Ratings

Ease of integration

N.Rich

N/A
0 Ratings
9.0

TrustRadius for Vendors

90%
3 Ratings

Vendor post-sale

N.Rich

N/A
0 Ratings
9.1

TrustRadius for Vendors

91%
6 Ratings

Vendor pre-sale

N.Rich

N/A
0 Ratings
9.1

TrustRadius for Vendors

91%
6 Ratings

Likelihood to Recommend

N.Rich

Well suited when there is a product to attach to the NRich efforts. Less appropriate when there is not--or a thought leadership campaign.
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TrustRadius

TrustRadius for Vendors is well suited for software reviews and information on product capabilities, feature sets, etc. for mid-market and enterprise-level customers who want to review content related to product usage, use cases, benefits, and ROI. TrustRadius for Vendors is well suited for helping companies build their brand awareness, SEO, and digital presence for in-market buyers. TrustRadius has clearly carved out a niche among all software review sites available today that appeals to a lot of mid-market and enterprise-level in-market for software products.
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Pros

N.Rich

  • Integration with Salesforce.com
  • Easy ad setup
  • Intuitive dashboards
  • Ease of target/segment uploads
  • Intent Dashboard is extremely valuable
Read full review

TrustRadius

  • The rating scorecard keeps us on track toward our TopRated status goal.
  • TrustQuotes is helpful in maintaining our customer quote library.
  • Reference candidates allows me to see who's raising their hand to be an advocate.
  • Reports enable me to determine which reviews come in through which sources.
  • TrustRadius-led campaigns enable a trusted, third-party request of reviews for our customers.
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Cons

N.Rich

  • Would like more flexibility in amount of characters for digital/cross-channel ad copy
  • Would like a longer log-in time. I feel I get signed out too quickly.
  • System can sometimes be glitchy and dashboards fail to populate
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TrustRadius

  • Sometimes it's unclear what's part of our package vs. the next level of offering - instead of sending us to "talk to sales", a page or even popup that shows what's the next level would be nice to see without having to spend time on a sales call.
  • There's a lot to learn during onboarding - tagging was very high level, a cheat sheet with tips would've been very helpful. I didn't realize until after tagging dozens of reviews that there was a better way for tagging for sorting and filtering, and I don't have time to go back and undo everything.
  • There have been a few occasions where our web widgets would go blank and show no data, even though no changes were made to the code or to the widget filters.
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Pricing Details

N.Rich

Starting Price

Editions & Modules

N.Rich editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    TrustRadius for Vendors

    Starting Price

    $2,000 per month

    Editions & Modules

    TrustRadius for Vendors editions and modules pricing
    EditionModules
    Customer VoiceStarting at $2k1
    UltimateStarting at $3k2
    Ultimate+Starting at $4k3

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Discounts may apply

    Pricing Info

    Likelihood to Renew

    N.Rich

    No answers on this topic

    TrustRadius

    We definitely see the value in peer review platforms like TrustRadius. Being able to hear from our customers and partners and share that information across the organization is very important to WatchGuard. I really see working with TrustRadius as a partnership that has been beneficial for both organizations and is continuing to prove very successful
    Read full review

    Usability

    N.Rich

    No answers on this topic

    TrustRadius

    It was easy to integrate, pull data and reports from, and really easy to customize the design to fit the branding of our site. I found it easy to show other team members how to use. Our whole team was able to get around the system to fit their different needs
    Read full review

    Support Rating

    N.Rich

    No answers on this topic

    TrustRadius

    Everyone on my team who works with TrustRadius has consistently reported great support. The team is easy to work with, and really seems to care about the success of our business. Every once in a while someone from our TrustRadius team forwards one of our reviews to us just to make sure we saw it and recognized that it was a particularly great one. I just love this level of attention with their standard support program.
    Read full review

    Implementation Rating

    N.Rich

    No answers on this topic

    TrustRadius

    My only key insight is to make sure that you remember the TrustRadius team is your partner, not your enemy! They are there to help ensure the success within your organization and will do everything they can to help you meet your goals.
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    Alternatives Considered

    N.Rich

    NRich is clearly superior in terms of efficiency and overall customer reach.
    Read full review

    TrustRadius

    No answers on this topic

    Return on Investment

    N.Rich

    • Huge ROI for campaigns with products attached
    • Allows us to get our message in front of customers--especially during the COVID pandemic where we were unable to be in person with customers
    • Allows us to standardize our ABM marketing efforts across multiple campaigns.
    Read full review

    TrustRadius

    • We only started using TrustRadius three months ago, so quantifying the value of the service is challenging since our sales cycles range in duration from 4-18 months. Having said that, we have started sharing the reviews with both inside and outside sales team members and they have expressed enthusiasm about leveraging these 3rd party reviews as part of the prospecting and opportunity management activities.
    • In addition, TrustRadius reviews give our Customer Success Team another data point to help gauge satisfaction as well as opportunities to follow-up when customers describe -- in detail -- issues that were not previously well understood or documented.
    • Lastly, our Product Management Team uses the reviews as 'another' input into their understanding of how our customers are using our products and how our capabilities can be enhanced to deliver greater value.
    Read full review

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