Nconnect (formerly OnSemble Intranet) is an mployee intranet that keeps everyone connected, a digital workplace to make employees feel valued. It is designed to keep remote teams engaged, and acts as the culture champion for the organization.
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Salesforce Experience Cloud
Score 8.2 out of 10
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Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and…
Yeah, so we've utilized a few different evaluations of products. Most of them are website or WordPress base, intranet, hidden backend applications. It's just because all the data we have already and we have multiple experience clouds, it allows us to leverage SSO or single …
It's one of its kind because other products are worked as an internal user, so whosoever whatsoever product you're using the experience cloud work with any of the other product as well is just external view will provide an external view with any of your product, whether you're …
As our business heavily relies on Sales Cloud, Service Cloud, and Marketing Cloud, we need a CMS that works natively with our existing Salesforce Data. Other platforms would require third-party connectors or custom API development, making integration more complex and expensive. …
Pulls data from Sales Cloud, Service Cloud, and Marketing Cloud to dynamically update content, we didn't want to use too many 3rd party tools that would expose our busines to threats
I used to use WebWave at my previous firm and felt like it was more for website creation rather than content sharing internally. I was also in a different role so I meant my needs at my last firm. My focus has changed and now Salesforce CMS is the best product for my team to …
I love that this is available to compete with Adobe and stay afloat. It's a fantastic tool and product. What sets it apart is the ease of use and the collaborating factor using it within Salesforce. It has kept our organization functioning smoothly and we get a lot more done …
Even just a single administrator can be enough to address the needs of the end users with Salesforce CMS. It provides extensive support for customer service and marketing processes. Salesforce CMS creates highly personalized customer journeys across all communication channels …
I have used Oracle Fusion and it was super slow if compared to Salesforce. The loading time was longer and information was not organized in a simple way like Salesforce. Even though I haven't participated in the decision process of subscribing to Salesforce, as an employee I …
This product is a little bit cleaner and easier to use. It has a better user interface and is more fun. I really like how it operates. It is more approachable for new users and offices that are just breaking into some of these things. I think it works really well in that …
Salesforce Experience Cloud was selected due to its tight integration with our existing Salesforce CRM platform. Customization of the portal was much, much simpler compared to Sharepoint - especially with role-based security parameters that are ultimately inherited based on …
Salesforce Experience Cloud (formerly Salesforce Community Cloud) is better when you are using Salesforce for applications. Drupal is a solid open-source web content management system for internal and external websites, but if you are using Salesforce for services or case …
Salesforce CMS is directly integrated with Salesforce CRM. As part of Salesforce Suite, all the activities of Salesforce CMS are integrated and organized with the information stored on Salesforce CRM, reflecting in a very simple and user-friendly usage of the tool. For this …
Salesforce CMS beats the competition due to UI, user friendliness, support, and ease of use as well as deployment. The entire system and process is simple to understand, has many different places for you to store key information, and is easily implemented at your company. …
We are currently using Vanilla to manage our community (including our knowledge base & ideas), but will be moving to [Salesforce Experience Cloud (formerly Salesforce Community Cloud)] within the quarter. We decided to move forward with Experience Cloud because it integrates so …
Does not have direct access to the Salesforce data, must integrate and maintatin that integration which is costly. Just having a single source login is valuable.
I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, …
Salesforce has a wide variety of services and its user interface was easy to understand and use. Our teams [thought] Salesforce to be better. When we were comparing the features as per our Marketing and Branding teams needs and uses, Salesforce came out on the top.
The Microsoft solutions were used previously, and were probably easier to use since they integrate with windows desktops so well. However, Salesforce is more integrated with mobile and the cloud platform, therefore it is inherently client device agnostic, which is ultimately …
After evaluating others on the market, we found that Salesforce Community Cloud comes with many more features than it competitors. Also Salesforce Community Cloud is way more user-friendly than others. And above all, we were looking for faster sales support in which Salesforce …
OnSemble is solving a lot of problems that our organization had prior to its implementation:
We can track communication readership.
We can engage with our fellow teammates through chats and recognition.
We have a central location for all job-related links.
We are just now delving into adding departmental pages so folks can communicate within their teams.
I'm not sure of a scenario where OnSemble wouldn't be appropriate - if you have a company that needs to centralize communication, documentation, and share ideas, it's an excellent choice.
HR and Employee Self-Service Portals: Organizations using Salesforce Experience Cloud can leverage Salesforce CMS to create centralized knowledge hubs for HR policies, onboarding resources, and internal communications. Employees can access up-to-date content without IT involvement, improving efficiency and reducing HR’s administrative burden. Multi-Channel Content Distribution: Businesses needing to push content across different touchpoints (web, mobile, email, and customer portals) benefit from Salesforce CMS’s ability to deliver consistent messaging seamlessly. A sales enablement team can publish case studies and product updates on a customer portal while simultaneously integrating content into marketing emails. Personalized & Dynamic Content: Companies using Salesforce CRM can leverage Salesforce CMS to deliver AI-driven, tailored content based on user behavior, preferences, or past interactions. For example, a recruiting team can show custom job recommendations based on a candidate’s past applications.
Ease of Use - with limited html or design experience, I was able to pick up building and updating in our OnSemble portal with minimal struggles.
Customer Service and Support - Passageways employees are hands down the best, always willing to take extra time to dig in, troubleshoot, and resolve any issues in an extremely timely manner. They are always pleasant and super helpful.
Customization - the available site of modules offered allow for a "site" that is suited for the differing needs of each business OnSemble is being used by. From calendars, to document repository, to creating content pages for staff, the possibilities for customization are almost limitless.
Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users.
Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry.
Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud.
Now that we're customers, the support function is not as strong. If we have a question, we are pointed towards articles so we can "self serve". Sometimes it is important to pick up the phone and talk to someone, which is a service that they've eliminated. Everything is self-help or email ticketing.
When creating the portal, we didn't know what we didn't know. There were some instances that if we hadn't asked a question, we never would have been told about a product/feature that we didn't know we had access to. Our banner almost wasn't implemented in time because the person in charge of it left the company and we didn't know that we needed to follow up on that.
While being able to completely customize the portal is a HUGE strength and not a problem since our implementation team consisted of marketing professionals with design experience, it is also a weakness. If you are tasked with creating the portal but don't have design capabilities, I highly recommend looping in someone who does.
The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing
Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud)
It's very easy to train users on this, even external facing customers. Our users were already familiar with Salesforce user interface since we use the platform for other reasons. We built custom Visualforce pages with a simple, clean layout so we didn't need to train customers. That's ultimately the goal for external facing stuff, that we don't need to train them; they just "get it."
Again, since we provide and recommend solutions, I can't speak to every client's individual experience, but can offer general reflections as to keep their collaborations private, that they are satisfied with the experience. We hear a lot about how this system helps to encourage collaborations between their own business partners, customers, and internal members, and enables quality integrations with other products that help drive revenue.
I have always been pleased with my experiences with OnSemble's Support team. First, they have a great library of articles to help me study and guide for many of my questions. But when I cannot quite comprehend, or I "run into the wall", I can be assured that I'll be contacted quickly with a pleasant voice to work through whatever my question/issue may be. Kudos to OnSemble Support!
Although support from Salesforce itself can be quite unresponsive sometimes, the community hub is incredibly helpful. The large user base of Salesforce products contribute to troubleshooting and the forums are a powerful tool for finding solutions and possible bugs and response times can be quite fast compared to your regular support channels.
Yeah, so we've utilized a few different evaluations of products. Most of them are website or WordPress base, intranet, hidden backend applications. It's just because all the data we have already and we have multiple experience clouds, it allows us to leverage SSO or single sign-on approach across of our experience cloud. So it's less because all one platform, it's less complex for the end user and less confusing.
Having the proper, current form readily available is paramount since many are guided by regulatory dictates.
The corporate directory provides a pix, hire anniversary date, and birthdate (sans year), along with the usual location and contact information. So besides being a tremendous convenience when needing to contact someone, we can meet new people and celebrate life events with one another.
Having "controlled" and "guided" help desks helps manage the extreme variety of information [that] may come in. It helps translate the user's interpretation of the issue into something more understandable.
