Aloha Cloud vs. Revel Systems

Aloha POS is well suited for any kind of full-service restaurant, from high volume establishments to low volume, intimate fine dining settings. The universality to the system makes it an asset for any operation. I don't see much need for Aloha POS when it comes to fast casual, or fast food establishments, as Aloha POS is geared more toward constant communication and planning between the front of house service and back of house prep. For counter service, I believe this would be underutilized, and these establishments would be fine with a simpler service.

Incentivized

It is very well suited for a one or two location operation. When we got up into the 7 venues and the high volume of sales/traffic, is where things started to get a little jumbled up. The scanning functions and UPC generation is very effective when dealing with keeping track of 7 locations. The "open check" feature is a BIG problem for us, as orders would be made, but the system allowed you to go onto the next order without collecting payment for the previous

Incentivized

• Extremely user-friendly. The layout and simplicity of the program made for fast, accurate transactions. This was an easy system to learn for all of our users and made training a much more streamlined process.
• Versatility - even in the largest of transactions, my options for payment were wide-ranging (from charging to house accounts to accepting check, cash, or card). My ability to update price keys and users was extremely helpful where other systems have proven to be difficult to navigate.
• Great support. As we transitioned to newer versions of Aloha, we always had a great line of communication with customer support, and fast, friendly service.

Incentivized

• Revel Systems is a very simple POS to operate for our employees
• They are constantly improving and updating
• Revel has integrated with COMO
• Reporting is very straight forward and easy to use

Incentivized

• Sometimes you need tech support to help add or delete tabs.
• The programs are always growing and updating so sometimes you need assistance.
• The tech support isn't always available or takes time for them to respond.

Incentivized

• We experienced multiple system failures when first implementing Revel.
• Occasionally we would have separate orders/tables merge or disappear entirely, which we could not attribute to user error.
• Some reporting limitations that our finance department needed

Incentivized

We have put an incredible amount of time into the set up, organization and clean up of this product. Now that it is working and flowing a little better, it would be inconvenient and potentially a bad move if we were to go anywhere else now.

Incentivized

Overall, Aloha POS's usability is phenomenal. The interface is extremely easy to navigate through. All buttons and tabs are easy to add or delete. Having a piece of software that is easy to toggle through creates a much more efficient workplace. I love the ease of use. A brand new employee can jump right into the system and use it with no issues.

Incentivized

It can be a bit difficult at the beginning but gets easier as long as you are taking advantage of Revel University, Help, and Customer Service when you get stuck

Incentivized

There were a lot of instances where I had to call back or a problem wasn't resolved, specifically with Aloha loyalty.

Incentivized

We got excellent support from Revel whenever we needed it. I personally worked with several Revel client support reps, and they were all extremely dedicated and helpful in assisting with any problem we had.

Incentivized

Not for this one

Incentivized

Aloha is much better than Revel and MICROS. Revel is not set up to handle very large volume of transactions & use. Aloha has many more features than the other two, with more thorough reports, etc. I personally have used ALOHA at several restaurants through the years, but I have never been a part of the implementation process.

Incentivized

• Square - Used Square with our entire menu for over 3 months. Doesn't handle food applications well.
• Shopkeep - While promising, doesn't offer a delivery management in any way, and online ordering is handled through third-party which is more expensive and more time-consuming to manage.

Incentivized

• Through reprint, we were able to identify an issue around drink sales and create a plan to increase them.
• We were able to speed up the check-out process, allowing us to move people through faster.

Incentivized

• Huge ROI, we took time to implement and customize our interface and it now saves us loads of time.
• We have almost endless data to look back on and help make business decisions
• It's easy to train, which reduces labor.

Incentivized