What users are saying about
NetSuite ERP
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
664 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 664 reviews and ratings
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.7 out of 100
Based on 29 reviews and ratings
Feature Set Ratings
- Workbooks ranks higher in 2 feature sets: Customization, Security
Payroll Management

2.0
NetSuite ERP
20%
Workbooks
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 5/5 features
NetSuite ERP ranks higher in 5/5 features
Pay calculation

1.7
17%
13 Ratings
N/A
0 Ratings
Benefit plan administration

1.6
16%
10 Ratings
N/A
0 Ratings
Direct deposit files

2.4
24%
9 Ratings
N/A
0 Ratings
Salary revision and increment management

2.3
23%
8 Ratings
N/A
0 Ratings
Reimbursement management

1.8
18%
10 Ratings
N/A
0 Ratings
Customization

7.6
NetSuite ERP
76%
7.7
Workbooks
77%
Workbooks ranks higher in 4/5 features
Workbooks ranks higher in 4/5 features
API for custom integration

6.7
67%
63 Ratings
7.5
75%
7 Ratings
Plug-ins

5.8
58%
47 Ratings
N/A
0 Ratings
Custom fields

N/A
0 Ratings
8.4
84%
8 Ratings
Custom objects

N/A
0 Ratings
7.6
76%
7 Ratings
Scripting environment

N/A
0 Ratings
7.5
75%
6 Ratings
Security

6.6
NetSuite ERP
66%
7.5
Workbooks
75%
Workbooks ranks higher in 2/2 features
Workbooks ranks higher in 2/2 features
Single sign-on capability

6.6
66%
61 Ratings
7.0
70%
5 Ratings
Role-based user permissions

6.6
66%
79 Ratings
8.0
80%
7 Ratings
Reporting & Analytics

6.2
NetSuite ERP
62%
Workbooks
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 3/3 features
NetSuite ERP ranks higher in 3/3 features
Dashboards

6.3
63%
71 Ratings
N/A
0 Ratings
Standard reports

6.2
62%
70 Ratings
N/A
0 Ratings
Custom reports

6.1
61%
70 Ratings
N/A
0 Ratings
General Ledger and Configurable Accounting

6.3
NetSuite ERP
63%
Workbooks
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 11/11 features
NetSuite ERP ranks higher in 11/11 features
Accounts payable

6.1
61%
65 Ratings
N/A
0 Ratings
Accounts receivable

6.1
61%
64 Ratings
N/A
0 Ratings
Global Financial Support

5.9
59%
26 Ratings
N/A
0 Ratings
Primary and Secondary Ledgers

6.5
65%
28 Ratings
N/A
0 Ratings
Intercompany Accounting

5.2
52%
30 Ratings
N/A
0 Ratings
Localizations

6.5
65%
22 Ratings
N/A
0 Ratings
Journals and Reconciliations

6.9
69%
41 Ratings
N/A
0 Ratings
Enterprise Accounting

6.4
64%
35 Ratings
N/A
0 Ratings
Configurable Accounting

6.6
66%
35 Ratings
N/A
0 Ratings
Centralized Rules Framework

6.5
65%
24 Ratings
N/A
0 Ratings
Standardized Processes

5.7
57%
37 Ratings
N/A
0 Ratings
Inventory Management

5.8
NetSuite ERP
58%
Workbooks
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 4/4 features
NetSuite ERP ranks higher in 4/4 features
Inventory tracking

6.2
62%
47 Ratings
N/A
0 Ratings
Automatic reordering

5.4
54%
28 Ratings
N/A
0 Ratings
Location management

6.0
60%
35 Ratings
N/A
0 Ratings
Manufacturing module

5.7
57%
27 Ratings
N/A
0 Ratings
Order Management

5.4
NetSuite ERP
54%
Workbooks
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 7/7 features
NetSuite ERP ranks higher in 7/7 features
Pricing

5.3
53%
53 Ratings
N/A
0 Ratings
Order entry

5.4
54%
54 Ratings
N/A
0 Ratings
Credit card processing

4.5
45%
37 Ratings
N/A
0 Ratings
Cost of goods sold

6.1
61%
48 Ratings
N/A
0 Ratings
Order Orchestration

5.6
56%
21 Ratings
N/A
0 Ratings
End-to-end order visibility

5.8
58%
27 Ratings
N/A
0 Ratings
Order exception Resolution

5.1
51%
21 Ratings
N/A
0 Ratings
Subledger and Financial Process

5.5
NetSuite ERP
55%
Workbooks
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 14/14 features
NetSuite ERP ranks higher in 14/14 features
Automated Invoice Processing

4.9
49%
35 Ratings
N/A
0 Ratings
Shared Services Payments

5.6
56%
17 Ratings
N/A
0 Ratings
Billings Management

5.6
56%
30 Ratings
N/A
0 Ratings
Customer Receipt Applications

5.8
58%
29 Ratings
N/A
0 Ratings
Customer Collections

5.5
55%
26 Ratings
N/A
0 Ratings
Revenue Recognition

5.8
58%
35 Ratings
N/A
0 Ratings
Cash Management

5.9
59%
27 Ratings
N/A
0 Ratings
Asset Management

5.3
53%
26 Ratings
N/A
0 Ratings
Travel & Expense Management

5.0
50%
31 Ratings
N/A
0 Ratings
Budgetary Control & Encumbrance Accounting

6.0
60%
27 Ratings
N/A
0 Ratings
Period Close

6.1
61%
35 Ratings
N/A
0 Ratings
Transactions Tax

5.8
58%
28 Ratings
N/A
0 Ratings
Subledger Reconciliations

6.0
60%
24 Ratings
N/A
0 Ratings
3rd Party Accounting Systems

3.7
37%
14 Ratings
N/A
0 Ratings
Project Financial Management

5.2
NetSuite ERP
52%
Workbooks
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 12/12 features
NetSuite ERP ranks higher in 12/12 features
Budgeting and Forecasting

5.9
59%
26 Ratings
N/A
0 Ratings
Project Costing

5.6
56%
23 Ratings
N/A
0 Ratings
Cost Capture

5.2
52%
22 Ratings
N/A
0 Ratings
Capital Project Management

5.8
58%
14 Ratings
N/A
0 Ratings
Customer Invoicing

4.2
42%
25 Ratings
N/A
0 Ratings
Customer Contract Compliance

4.7
47%
13 Ratings
N/A
0 Ratings
Project Revenue Recognition

4.3
43%
22 Ratings
N/A
0 Ratings
Project Financial Performance Analysis

5.1
51%
23 Ratings
N/A
0 Ratings
Project Financials Dashboard

5.5
55%
24 Ratings
N/A
0 Ratings
Real-time Financial Reporting

6.4
64%
26 Ratings
N/A
0 Ratings
Embedded Business Intelligence

4.3
43%
13 Ratings
N/A
0 Ratings
Project Planning Collaboration

5.0
50%
14 Ratings
N/A
0 Ratings
Project Execution Management

5.0
NetSuite ERP
50%
Workbooks
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 15/15 features
NetSuite ERP ranks higher in 15/15 features
Project Planning and Scheduling

4.7
47%
14 Ratings
N/A
0 Ratings
Project Manager Dashboard

5.1
51%
14 Ratings
N/A
0 Ratings
Resource Manager Dashboard

5.2
52%
12 Ratings
N/A
0 Ratings
Task Insight for Project Managers

4.9
49%
11 Ratings
N/A
0 Ratings
Project Manager Mobile Functionality

4.6
46%
10 Ratings
N/A
0 Ratings
Team Member Task Collaboration

4.6
46%
12 Ratings
N/A
0 Ratings
Team Member Mobile Functionality

4.6
46%
11 Ratings
N/A
0 Ratings
Project Candidate Search

4.7
47%
8 Ratings
N/A
0 Ratings
Project Candidate Comparison and Analysis

5.2
52%
8 Ratings
N/A
0 Ratings
Defineable Resource Pools

5.4
54%
8 Ratings
N/A
0 Ratings
Defineable Resource Pools

5.2
52%
8 Ratings
N/A
0 Ratings
Talent Profiles

4.8
48%
8 Ratings
N/A
0 Ratings
Real-Time Project Reporting

6.0
60%
13 Ratings
N/A
0 Ratings
Absence Management

4.7
47%
9 Ratings
N/A
0 Ratings
Product Lifecycle Management

4.9
49%
9 Ratings
N/A
0 Ratings
Grants Management

4.2
NetSuite ERP
42%
Workbooks
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 4/4 features
NetSuite ERP ranks higher in 4/4 features
Award Lifecycle Management

4.5
45%
7 Ratings
N/A
0 Ratings
Spending Control

3.7
37%
9 Ratings
N/A
0 Ratings
Indirect Cost Management

4.1
41%
9 Ratings
N/A
0 Ratings
Billing

4.5
45%
12 Ratings
N/A
0 Ratings
Procurement

4.5
NetSuite ERP
45%
Workbooks
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 19/19 features
NetSuite ERP ranks higher in 19/19 features
Sourcing Team Collaboration

4.0
40%
12 Ratings
N/A
0 Ratings
Sourcing Analysis

4.3
43%
12 Ratings
N/A
0 Ratings
Bids Analyzed and Compared

4.5
45%
8 Ratings
N/A
0 Ratings
Catalog Shopping E-Commerce for Employees

4.0
40%
7 Ratings
N/A
0 Ratings
Contract Authoring

3.7
37%
10 Ratings
N/A
0 Ratings
Contract Compliance Management

3.8
38%
10 Ratings
N/A
0 Ratings
Contract History

3.9
39%
10 Ratings
N/A
0 Ratings
Contract Renewal Automation

4.8
48%
8 Ratings
N/A
0 Ratings
Contract Repository

4.7
47%
8 Ratings
N/A
0 Ratings
Contract Standardization and Enforcement

4.6
46%
8 Ratings
N/A
0 Ratings
Electronic Signatures

5.2
52%
10 Ratings
N/A
0 Ratings
Invoice Automated Matching

5.1
51%
11 Ratings
N/A
0 Ratings
Purchasing Risk and Compliance Management

5.2
52%
10 Ratings
N/A
0 Ratings
Requisitions-to-Purchase Orders Integrated

5.2
52%
13 Ratings
N/A
0 Ratings
Spend Compliance Management

4.5
45%
12 Ratings
N/A
0 Ratings
Supplier Assessment

4.7
47%
9 Ratings
N/A
0 Ratings
Supplier Communication and Collaboration

3.9
39%
11 Ratings
N/A
0 Ratings
Supplier Management

4.7
47%
12 Ratings
N/A
0 Ratings
Supplier Portal

4.6
46%
8 Ratings
N/A
0 Ratings
Risk Management

4.4
NetSuite ERP
44%
Workbooks
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 9/9 features
NetSuite ERP ranks higher in 9/9 features
Risk Repository

4.4
44%
8 Ratings
N/A
0 Ratings
Control Management

3.8
38%
11 Ratings
N/A
0 Ratings
Control Mapping

3.8
38%
9 Ratings
N/A
0 Ratings
Control Efficiency Assessments

4.6
46%
7 Ratings
N/A
0 Ratings
Automated Control Assessments

4.6
46%
7 Ratings
N/A
0 Ratings
Assessment Capture

4.7
47%
7 Ratings
N/A
0 Ratings
Issue Detection

4.5
45%
8 Ratings
N/A
0 Ratings
Automatic Notification

4.7
47%
9 Ratings
N/A
0 Ratings
Remediation and Certification

4.6
46%
8 Ratings
N/A
0 Ratings
Logistics

3.4
NetSuite ERP
34%
Workbooks
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 13/13 features
NetSuite ERP ranks higher in 13/13 features
Transportation Planning and Optimization

3.5
35%
9 Ratings
N/A
0 Ratings
Transportation Sourcing Management

3.6
36%
9 Ratings
N/A
0 Ratings
Transportation Process Integration

3.6
36%
9 Ratings
N/A
0 Ratings
Transportation Execution Management

3.6
36%
8 Ratings
N/A
0 Ratings
Freight Payment Automation

3.5
35%
9 Ratings
N/A
0 Ratings
Trade Management

3.5
35%
8 Ratings
N/A
0 Ratings
Trade Regulatory Compliance Management

3.6
36%
6 Ratings
N/A
0 Ratings
Customs Entry Management

2.0
20%
8 Ratings
N/A
0 Ratings
Customs Document Management

2.1
21%
8 Ratings
N/A
0 Ratings
Customs Document Collaboration

2.1
21%
8 Ratings
N/A
0 Ratings
Fulfillment Management

4.6
46%
13 Ratings
N/A
0 Ratings
Inventory Visibility

4.8
48%
15 Ratings
N/A
0 Ratings
Warehouse Workforce Management

3.2
32%
11 Ratings
N/A
0 Ratings
Manufacturing

4.8
NetSuite ERP
48%
Workbooks
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 9/9 features
NetSuite ERP ranks higher in 9/9 features
Production Process Design

5.0
50%
12 Ratings
N/A
0 Ratings
Supply Chain Business Flows

4.8
48%
13 Ratings
N/A
0 Ratings
Production Management

5.1
51%
14 Ratings
N/A
0 Ratings
Contracted Manufacturing Management

4.7
47%
12 Ratings
N/A
0 Ratings
Configuration Management

4.8
48%
10 Ratings
N/A
0 Ratings
Work Definition

5.0
50%
14 Ratings
N/A
0 Ratings
Work Execution

4.5
45%
12 Ratings
N/A
0 Ratings
Advanced Fulfillment

5.0
50%
11 Ratings
N/A
0 Ratings
Manufacturing Costs

4.7
47%
14 Ratings
N/A
0 Ratings
Supply Chain

4.9
NetSuite ERP
49%
Workbooks
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 4/4 features
NetSuite ERP ranks higher in 4/4 features
Forecasting

4.6
46%
17 Ratings
N/A
0 Ratings
Inventory Planning

4.6
46%
18 Ratings
N/A
0 Ratings
Multi-tier Supply Chain Planning

5.2
52%
12 Ratings
N/A
0 Ratings
Performance Monitoring

5.0
50%
14 Ratings
N/A
0 Ratings
Product Lifecycle Management

4.2
NetSuite ERP
42%
Workbooks
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 7/7 features
NetSuite ERP ranks higher in 7/7 features
Ideation Management

4.5
45%
9 Ratings
N/A
0 Ratings
Requirements Management

4.3
43%
8 Ratings
N/A
0 Ratings
Proposal Management

3.5
35%
10 Ratings
N/A
0 Ratings
Innovation Portfolio Management

4.2
42%
9 Ratings
N/A
0 Ratings
Product Master Data Management

4.5
45%
9 Ratings
N/A
0 Ratings
Vendor Portal

4.2
42%
11 Ratings
N/A
0 Ratings
Project Portfolio Management

4.1
41%
8 Ratings
N/A
0 Ratings
Sales Force Automation

NetSuite ERP
Feature Set Not Supported
N/A
7.7
Workbooks
77%
Workbooks ranks higher in 9/9 features
Workbooks ranks higher in 9/9 features
Customer data management / contact management

N/A
0 Ratings
8.5
85%
9 Ratings
Workflow management

N/A
0 Ratings
8.2
82%
7 Ratings
Territory management

N/A
0 Ratings
7.7
77%
9 Ratings
Opportunity management

N/A
0 Ratings
8.8
88%
9 Ratings
Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings
6.4
64%
9 Ratings
Contract management

N/A
0 Ratings
7.2
72%
9 Ratings
Quote & order management

N/A
0 Ratings
7.6
76%
8 Ratings
Interaction tracking

N/A
0 Ratings
6.4
64%
8 Ratings
Channel / partner relationship management

N/A
0 Ratings
8.4
84%
8 Ratings
Customer Service & Support

NetSuite ERP
Feature Set Not Supported
N/A
6.3
Workbooks
63%
Workbooks ranks higher in 3/3 features
Workbooks ranks higher in 3/3 features
Case management

N/A
0 Ratings
6.2
62%
8 Ratings
Call center management

N/A
0 Ratings
6.8
68%
2 Ratings
Help desk management

N/A
0 Ratings
5.8
58%
8 Ratings
Marketing Automation

NetSuite ERP
Feature Set Not Supported
N/A
7.3
Workbooks
73%
Workbooks ranks higher in 2/2 features
Workbooks ranks higher in 2/2 features
Lead management

N/A
0 Ratings
8.0
80%
7 Ratings
Email marketing

N/A
0 Ratings
6.6
66%
7 Ratings
CRM Project Management

NetSuite ERP
Feature Set Not Supported
N/A
7.5
Workbooks
75%
Workbooks ranks higher in 3/3 features
Workbooks ranks higher in 3/3 features
Task management

N/A
0 Ratings
7.7
77%
7 Ratings
Billing and invoicing management

N/A
0 Ratings
6.8
68%
8 Ratings
Reporting

N/A
0 Ratings
7.8
78%
7 Ratings
CRM Reporting & Analytics

NetSuite ERP
Feature Set Not Supported
N/A
8.6
Workbooks
86%
Workbooks ranks higher in 3/3 features
Workbooks ranks higher in 3/3 features
Forecasting

N/A
0 Ratings
8.2
82%
8 Ratings
Pipeline visualization

N/A
0 Ratings
8.8
88%
8 Ratings
Customizable reports

N/A
0 Ratings
8.8
88%
8 Ratings
Social CRM

NetSuite ERP
Feature Set Not Supported
N/A
6.6
Workbooks
66%
Workbooks ranks higher in 2/2 features
Workbooks ranks higher in 2/2 features
Social data

N/A
0 Ratings
6.0
60%
3 Ratings
Social engagement

N/A
0 Ratings
7.3
73%
1 Rating
Integrations with 3rd-party Software

NetSuite ERP
Feature Set Not Supported
N/A
6.9
Workbooks
69%
Workbooks ranks higher in 2/2 features
Workbooks ranks higher in 2/2 features
Marketing automation

N/A
0 Ratings
6.7
67%
6 Ratings
Compensation management

N/A
0 Ratings
7.0
70%
2 Ratings
Platform

NetSuite ERP
Feature Set Not Supported
N/A
4.2
Workbooks
42%
Workbooks ranks higher in 1/1 features
Workbooks ranks higher in 1/1 features
Mobile access

N/A
0 Ratings
4.2
42%
7 Ratings
Attribute Ratings
- NetSuite ERP is rated higher in 3 areas: Usability, Availability, Online Training
- Workbooks is rated higher in 2 areas: Likelihood to Recommend, Support Rating
- NetSuite ERP and Workbooks are tied in 1 area: Likelihood to Renew
Likelihood to Recommend

6.9
NetSuite ERP
69%
130 Ratings
7.0
Workbooks
70%
18 Ratings
Likelihood to Renew

8.5
NetSuite ERP
85%
34 Ratings
8.5
Workbooks
85%
7 Ratings
Usability

7.9
NetSuite ERP
79%
17 Ratings
7.3
Workbooks
73%
1 Rating
Availability

9.4
NetSuite ERP
94%
26 Ratings
9.1
Workbooks
91%
4 Ratings
Performance

7.7
NetSuite ERP
77%
24 Ratings
Workbooks
N/A
0 Ratings
Support Rating

6.7
NetSuite ERP
67%
31 Ratings
8.2
Workbooks
82%
2 Ratings
In-Person Training

7.3
NetSuite ERP
73%
2 Ratings
Workbooks
N/A
0 Ratings
Online Training

7.8
NetSuite ERP
78%
9 Ratings
6.4
Workbooks
64%
1 Rating
Implementation Rating

6.8
NetSuite ERP
68%
27 Ratings
Workbooks
N/A
0 Ratings
Product Scalability

8.4
NetSuite ERP
84%
5 Ratings
Workbooks
N/A
0 Ratings
Likelihood to Recommend
NetSuite ERP
NetSuite helps us a lot in managing the expenses we have in our organization. For example, if we do not have the purchase requisition / purchase order in the system, we wont be able to track our expenses. So it really helps us a lot in this scenario. Can't say anything less appropriate for NetSuite aside from being slow when entering or saving the task we have in NetSuite. All in all we love to use it for monitoring expenses.

Verified User
Employee in Marketing
Financial Services Company, 501-1000 employeesWorkbooks
It's a really great system for small to medium organizations that are willing to spend some time thinking about how their workflow can be improved by designing processes which will allow them to streamline and automate their business. For people who are not serious about making a commitment to bettering their business, Workbooks may not be a correct fit. For instance there are a lot of features which many people think they don't need, but they haven't really spent the time to figure out what the needs of the business are. The nice thing about Workbooks is that you can turn off things you don't need, and then when the business demands, they will be there for you to utilize.
BA/PM
Lucid SwitchInformation Technology and Services, 1-10 employees
Pros
NetSuite ERP
- Integration. From Accounting to ERP to CRM, I don't imagine there is much NetSuite can't handle. For a small to medium sized business, and ever for many large organizations, I believe it is entirely possible to put all of the corporate system 'eggs' into one basket - that is on the NetSuite platform.
- Architecture. The back-end database and inner workings of the NetSuite platform, I would describe as 'different.' Not necessarily better and definitely not worse. However, working in the data is different and maybe not as traditional as when working with a traditional relational database. Because of this, it does take a little bit of getting used to. However, once you are 'used to' it - the ease and simplicity of the back end is a beautiful thing and makes extracting and working with data, again once you cross the learning curve, something to be desired. Took me a few months to get the hang of things, but now, I couldn't imagine a more productive system.
- Performance. While not lighting fast compared to some on-premise tools, the performance of the NetSuite platform is better that adequate and is quite useable on a day-to-day basis.
- Consultants. We have had great success working with implementation specialists and consultants directly at Oracle. They are highly knowledgeable and easy to work with. I would highly recommend the native teams for implementation success.
IT Manager
Remington Global, Inc.Wholesale, 1-10 employees
Workbooks
- Sales process management from enquiry to delivery of product
- This was previously on as many as 4 systems using excel and legacy applications such as the written word in log books
- Automatic reporting for financial compliance: once built, the reporting process reduced the workload on a monthly basis from 2 days to 20 minutes
- The FD loved it
- The overall capability of the package enabled the sales force to rapidly pull our pertinent data for a sales call, plus managing time and resources better for increased efficiency
- Business development and focussed marketing became so much easier, we noted that the process paid for itself many times over
Sales and Marketing Manager
Cobham Aviation and Engineering ServicesDefense & Space, 51-200 employees
Cons
NetSuite ERP
- NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
- NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
- The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
NetSuite Systems Analyst
AvalaraComputer Software, 1001-5000 employees
Workbooks
- There really isn't all that much, what I would like to see is an app to use on iDevices. Our sales team all have iPads for presentations etc.
- While Workbooks works rather well with HTML 5, I would still like to see an app. I know it's in the making, but haven't seen anything of this as of yet.
- I am sure that would increase productivity even further (if it's of the same standard as the main environment).
Media Advisor / Sales Director
i.o.v. MMD Media Selectieve verkoopPublishing, 11-50 employees
Pricing Details
NetSuite ERP
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$99 per user per month
NetSuite ERP Editions & Modules
Edition
Base License | $9991 |
---|---|
Access Cost | $992 |
- per month
- per user per month
Additional Pricing Details
—Workbooks
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$30 per user/per month
Workbooks Editions & Modules
Edition
Workbooks CRM Edition | $301 |
---|---|
Workbooks Business Edition | $651 |
- per user/per month
Additional Pricing Details
—Likelihood to Renew
NetSuite ERP
NetSuite ERP 8.5
Based on 34 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Creative Director
GPS Insight[object Object], 51-200 employees
Workbooks
Workbooks 8.5
Based on 7 answers
the product works. support has been good or greatso far all has been great and we hope to get more from the product. we purchased for an initial year then renewed for a longer term, we have no regrets with this.
IT Admin
CA TechnologiesHospitality, 11-50 employees
Usability
NetSuite ERP
NetSuite ERP 7.9
Based on 17 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.

Verified User
Director in Sales
Industrial Automation Company, 51-200 employeesWorkbooks
Workbooks 7.3
Based on 1 answer
No answer on this topic is available.
Reliability and Availability
NetSuite ERP
NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime

Verified User
Vice-President in Finance and Accounting
Computer Software Company, 201-500 employeesWorkbooks
Workbooks 9.1
Based on 4 answers
Workbooks CRM never let me down.
Managing Director
WeCloud BeneluxInformation Technology and Services, 1-10 employees
Performance
NetSuite ERP
NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Controller
GlobalVetLINKComputer Software, 11-50 employees
Workbooks
No score
No answers yet
No answers on this topic
Support Rating
NetSuite ERP
NetSuite ERP 6.7
Based on 31 answers
The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
Director/NetSuite Administrator
Q Research Solutions51-200 employees
Workbooks
Workbooks 8.2
Based on 2 answers
No answer on this topic is available.
In-Person Training
NetSuite ERP
NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot

Verified User
Manager in Finance and Accounting
Computer Software Company, 201-500 employeesWorkbooks
No score
No answers yet
No answers on this topic
Online Training
NetSuite ERP
NetSuite ERP 7.8
Based on 9 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.

Verified User
Professional in Information Technology
Computer Software Company, 501-1000 employeesWorkbooks
Workbooks 6.4
Based on 1 answer
Workbooks online trianing does what it needs to; but some training will always be better suited to face to face..
Director of ICT
Coeliac UKNon-Profit Organization Management, 11-50 employees
Implementation Rating
NetSuite ERP
NetSuite ERP 6.8
Based on 27 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.
Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Corporate Controller, Director of Sales
Solar WindsInformation Technology and Services, 501-1000 employees
Workbooks
No score
No answers yet
No answers on this topic
Alternatives Considered
NetSuite ERP
I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Investments and Treasury Manager
TASC (Total Administrative Services Corporation)Financial Services, 1001-5000 employees
Workbooks
We felt the high amount of customisation available from Workbooks was much more beneficial to us than the offerings from the larger CRM companies. We also liked the smaller company mentality of Workbooks as it reminded us of ourselves. Ultimately the price also paid a factor as Workbooks was more affordable for what we needed.
Operations Manager
Taopix LTDComputer Software, 11-50 employees
Scalability
NetSuite ERP
NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
CEO
Spectrio, LLCMarketing and Advertising, 51-200 employees
Workbooks
No score
No answers yet
No answers on this topic
Return on Investment
NetSuite ERP
- Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
- Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
- Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Senior Netsuite Architect / Developer
Q2ebankingFinancial Services, 501-1000 employees
Workbooks
- Allows us easy management of leads and clear visibility of opportunities for the sales team
- User levels allows us to lock down various parts of the system to only allow them to view or edit certain areas
- Allows us to manage customers in one piece of software and avoid having to use separate software for support, sales and operations
Quality Assurance Manager
Taopix LtdComputer Software, 11-50 employees