What users are saying about
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Top Rated
664 Ratings
29 Ratings

NetSuite ERP

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Top Rated
664 Ratings
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Score 7.7 out of 100
29 Ratings
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Score 6.7 out of 100

Feature Set Ratings

  • Workbooks ranks higher in 2 feature sets: Customization, Security

Payroll Management

2.0

NetSuite ERP

20%

Workbooks

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 5/5 features

Pay calculation

1.7
17%
13 Ratings
N/A
0 Ratings

Benefit plan administration

1.6
16%
10 Ratings
N/A
0 Ratings

Direct deposit files

2.4
24%
9 Ratings
N/A
0 Ratings

Salary revision and increment management

2.3
23%
8 Ratings
N/A
0 Ratings

Reimbursement management

1.8
18%
10 Ratings
N/A
0 Ratings

Customization

7.6

NetSuite ERP

76%
7.7

Workbooks

77%
Workbooks ranks higher in 4/5 features

API for custom integration

6.7
67%
63 Ratings
7.5
75%
7 Ratings

Plug-ins

5.8
58%
47 Ratings
N/A
0 Ratings

Custom fields

N/A
0 Ratings
8.4
84%
8 Ratings

Custom objects

N/A
0 Ratings
7.6
76%
7 Ratings

Scripting environment

N/A
0 Ratings
7.5
75%
6 Ratings

Security

6.6

NetSuite ERP

66%
7.5

Workbooks

75%
Workbooks ranks higher in 2/2 features

Single sign-on capability

6.6
66%
61 Ratings
7.0
70%
5 Ratings

Role-based user permissions

6.6
66%
79 Ratings
8.0
80%
7 Ratings

Reporting & Analytics

6.2

NetSuite ERP

62%

Workbooks

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 3/3 features

Dashboards

6.3
63%
71 Ratings
N/A
0 Ratings

Standard reports

6.2
62%
70 Ratings
N/A
0 Ratings

Custom reports

6.1
61%
70 Ratings
N/A
0 Ratings

General Ledger and Configurable Accounting

6.3

NetSuite ERP

63%

Workbooks

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 11/11 features

Accounts payable

6.1
61%
65 Ratings
N/A
0 Ratings

Accounts receivable

6.1
61%
64 Ratings
N/A
0 Ratings

Global Financial Support

5.9
59%
26 Ratings
N/A
0 Ratings

Primary and Secondary Ledgers

6.5
65%
28 Ratings
N/A
0 Ratings

Intercompany Accounting

5.2
52%
30 Ratings
N/A
0 Ratings

Localizations

6.5
65%
22 Ratings
N/A
0 Ratings

Journals and Reconciliations

6.9
69%
41 Ratings
N/A
0 Ratings

Enterprise Accounting

6.4
64%
35 Ratings
N/A
0 Ratings

Configurable Accounting

6.6
66%
35 Ratings
N/A
0 Ratings

Centralized Rules Framework

6.5
65%
24 Ratings
N/A
0 Ratings

Standardized Processes

5.7
57%
37 Ratings
N/A
0 Ratings

Inventory Management

5.8

NetSuite ERP

58%

Workbooks

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 4/4 features

Inventory tracking

6.2
62%
47 Ratings
N/A
0 Ratings

Automatic reordering

5.4
54%
28 Ratings
N/A
0 Ratings

Location management

6.0
60%
35 Ratings
N/A
0 Ratings

Manufacturing module

5.7
57%
27 Ratings
N/A
0 Ratings

Order Management

5.4

NetSuite ERP

54%

Workbooks

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 7/7 features

Pricing

5.3
53%
53 Ratings
N/A
0 Ratings

Order entry

5.4
54%
54 Ratings
N/A
0 Ratings

Credit card processing

4.5
45%
37 Ratings
N/A
0 Ratings

Cost of goods sold

6.1
61%
48 Ratings
N/A
0 Ratings

Order Orchestration

5.6
56%
21 Ratings
N/A
0 Ratings

End-to-end order visibility

5.8
58%
27 Ratings
N/A
0 Ratings

Order exception Resolution

5.1
51%
21 Ratings
N/A
0 Ratings

Subledger and Financial Process

5.5

NetSuite ERP

55%

Workbooks

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 14/14 features

Automated Invoice Processing

4.9
49%
35 Ratings
N/A
0 Ratings

Shared Services Payments

5.6
56%
17 Ratings
N/A
0 Ratings

Billings Management

5.6
56%
30 Ratings
N/A
0 Ratings

Customer Receipt Applications

5.8
58%
29 Ratings
N/A
0 Ratings

Customer Collections

5.5
55%
26 Ratings
N/A
0 Ratings

Revenue Recognition

5.8
58%
35 Ratings
N/A
0 Ratings

Cash Management

5.9
59%
27 Ratings
N/A
0 Ratings

Asset Management

5.3
53%
26 Ratings
N/A
0 Ratings

Travel & Expense Management

5.0
50%
31 Ratings
N/A
0 Ratings

Budgetary Control & Encumbrance Accounting

6.0
60%
27 Ratings
N/A
0 Ratings

Period Close

6.1
61%
35 Ratings
N/A
0 Ratings

Transactions Tax

5.8
58%
28 Ratings
N/A
0 Ratings

Subledger Reconciliations

6.0
60%
24 Ratings
N/A
0 Ratings

3rd Party Accounting Systems

3.7
37%
14 Ratings
N/A
0 Ratings

Project Financial Management

5.2

NetSuite ERP

52%

Workbooks

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 12/12 features

Budgeting and Forecasting

5.9
59%
26 Ratings
N/A
0 Ratings

Project Costing

5.6
56%
23 Ratings
N/A
0 Ratings

Cost Capture

5.2
52%
22 Ratings
N/A
0 Ratings

Capital Project Management

5.8
58%
14 Ratings
N/A
0 Ratings

Customer Invoicing

4.2
42%
25 Ratings
N/A
0 Ratings

Customer Contract Compliance

4.7
47%
13 Ratings
N/A
0 Ratings

Project Revenue Recognition

4.3
43%
22 Ratings
N/A
0 Ratings

Project Financial Performance Analysis

5.1
51%
23 Ratings
N/A
0 Ratings

Project Financials Dashboard

5.5
55%
24 Ratings
N/A
0 Ratings

Real-time Financial Reporting

6.4
64%
26 Ratings
N/A
0 Ratings

Embedded Business Intelligence

4.3
43%
13 Ratings
N/A
0 Ratings

Project Planning Collaboration

5.0
50%
14 Ratings
N/A
0 Ratings

Project Execution Management

5.0

NetSuite ERP

50%

Workbooks

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 15/15 features

Project Planning and Scheduling

4.7
47%
14 Ratings
N/A
0 Ratings

Project Manager Dashboard

5.1
51%
14 Ratings
N/A
0 Ratings

Resource Manager Dashboard

5.2
52%
12 Ratings
N/A
0 Ratings

Task Insight for Project Managers

4.9
49%
11 Ratings
N/A
0 Ratings

Project Manager Mobile Functionality

4.6
46%
10 Ratings
N/A
0 Ratings

Team Member Task Collaboration

4.6
46%
12 Ratings
N/A
0 Ratings

Team Member Mobile Functionality

4.6
46%
11 Ratings
N/A
0 Ratings

Project Candidate Search

4.7
47%
8 Ratings
N/A
0 Ratings

Project Candidate Comparison and Analysis

5.2
52%
8 Ratings
N/A
0 Ratings

Defineable Resource Pools

5.4
54%
8 Ratings
N/A
0 Ratings

Defineable Resource Pools

5.2
52%
8 Ratings
N/A
0 Ratings

Talent Profiles

4.8
48%
8 Ratings
N/A
0 Ratings

Real-Time Project Reporting

6.0
60%
13 Ratings
N/A
0 Ratings

Absence Management

4.7
47%
9 Ratings
N/A
0 Ratings

Product Lifecycle Management

4.9
49%
9 Ratings
N/A
0 Ratings

Grants Management

4.2

NetSuite ERP

42%

Workbooks

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 4/4 features

Award Lifecycle Management

4.5
45%
7 Ratings
N/A
0 Ratings

Spending Control

3.7
37%
9 Ratings
N/A
0 Ratings

Indirect Cost Management

4.1
41%
9 Ratings
N/A
0 Ratings

Billing

4.5
45%
12 Ratings
N/A
0 Ratings

Procurement

4.5

NetSuite ERP

45%

Workbooks

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 19/19 features

Sourcing Team Collaboration

4.0
40%
12 Ratings
N/A
0 Ratings

Sourcing Analysis

4.3
43%
12 Ratings
N/A
0 Ratings

Bids Analyzed and Compared

4.5
45%
8 Ratings
N/A
0 Ratings

Catalog Shopping E-Commerce for Employees

4.0
40%
7 Ratings
N/A
0 Ratings

Contract Authoring

3.7
37%
10 Ratings
N/A
0 Ratings

Contract Compliance Management

3.8
38%
10 Ratings
N/A
0 Ratings

Contract History

3.9
39%
10 Ratings
N/A
0 Ratings

Contract Renewal Automation

4.8
48%
8 Ratings
N/A
0 Ratings

Contract Repository

4.7
47%
8 Ratings
N/A
0 Ratings

Contract Standardization and Enforcement

4.6
46%
8 Ratings
N/A
0 Ratings

Electronic Signatures

5.2
52%
10 Ratings
N/A
0 Ratings

Invoice Automated Matching

5.1
51%
11 Ratings
N/A
0 Ratings

Purchasing Risk and Compliance Management

5.2
52%
10 Ratings
N/A
0 Ratings

Requisitions-to-Purchase Orders Integrated

5.2
52%
13 Ratings
N/A
0 Ratings

Spend Compliance Management

4.5
45%
12 Ratings
N/A
0 Ratings

Supplier Assessment

4.7
47%
9 Ratings
N/A
0 Ratings

Supplier Communication and Collaboration

3.9
39%
11 Ratings
N/A
0 Ratings

Supplier Management

4.7
47%
12 Ratings
N/A
0 Ratings

Supplier Portal

4.6
46%
8 Ratings
N/A
0 Ratings

Risk Management

4.4

NetSuite ERP

44%

Workbooks

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 9/9 features

Risk Repository

4.4
44%
8 Ratings
N/A
0 Ratings

Control Management

3.8
38%
11 Ratings
N/A
0 Ratings

Control Mapping

3.8
38%
9 Ratings
N/A
0 Ratings

Control Efficiency Assessments

4.6
46%
7 Ratings
N/A
0 Ratings

Automated Control Assessments

4.6
46%
7 Ratings
N/A
0 Ratings

Assessment Capture

4.7
47%
7 Ratings
N/A
0 Ratings

Issue Detection

4.5
45%
8 Ratings
N/A
0 Ratings

Automatic Notification

4.7
47%
9 Ratings
N/A
0 Ratings

Remediation and Certification

4.6
46%
8 Ratings
N/A
0 Ratings

Logistics

3.4

NetSuite ERP

34%

Workbooks

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 13/13 features

Transportation Planning and Optimization

3.5
35%
9 Ratings
N/A
0 Ratings

Transportation Sourcing Management

3.6
36%
9 Ratings
N/A
0 Ratings

Transportation Process Integration

3.6
36%
9 Ratings
N/A
0 Ratings

Transportation Execution Management

3.6
36%
8 Ratings
N/A
0 Ratings

Freight Payment Automation

3.5
35%
9 Ratings
N/A
0 Ratings

Trade Management

3.5
35%
8 Ratings
N/A
0 Ratings

Trade Regulatory Compliance Management

3.6
36%
6 Ratings
N/A
0 Ratings

Customs Entry Management

2.0
20%
8 Ratings
N/A
0 Ratings

Customs Document Management

2.1
21%
8 Ratings
N/A
0 Ratings

Customs Document Collaboration

2.1
21%
8 Ratings
N/A
0 Ratings

Fulfillment Management

4.6
46%
13 Ratings
N/A
0 Ratings

Inventory Visibility

4.8
48%
15 Ratings
N/A
0 Ratings

Warehouse Workforce Management

3.2
32%
11 Ratings
N/A
0 Ratings

Manufacturing

4.8

NetSuite ERP

48%

Workbooks

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 9/9 features

Production Process Design

5.0
50%
12 Ratings
N/A
0 Ratings

Supply Chain Business Flows

4.8
48%
13 Ratings
N/A
0 Ratings

Production Management

5.1
51%
14 Ratings
N/A
0 Ratings

Contracted Manufacturing Management

4.7
47%
12 Ratings
N/A
0 Ratings

Configuration Management

4.8
48%
10 Ratings
N/A
0 Ratings

Work Definition

5.0
50%
14 Ratings
N/A
0 Ratings

Work Execution

4.5
45%
12 Ratings
N/A
0 Ratings

Advanced Fulfillment

5.0
50%
11 Ratings
N/A
0 Ratings

Manufacturing Costs

4.7
47%
14 Ratings
N/A
0 Ratings

Supply Chain

4.9

NetSuite ERP

49%

Workbooks

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 4/4 features

Forecasting

4.6
46%
17 Ratings
N/A
0 Ratings

Inventory Planning

4.6
46%
18 Ratings
N/A
0 Ratings

Multi-tier Supply Chain Planning

5.2
52%
12 Ratings
N/A
0 Ratings

Performance Monitoring

5.0
50%
14 Ratings
N/A
0 Ratings

Product Lifecycle Management

4.2

NetSuite ERP

42%

Workbooks

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 7/7 features

Ideation Management

4.5
45%
9 Ratings
N/A
0 Ratings

Requirements Management

4.3
43%
8 Ratings
N/A
0 Ratings

Proposal Management

3.5
35%
10 Ratings
N/A
0 Ratings

Innovation Portfolio Management

4.2
42%
9 Ratings
N/A
0 Ratings

Product Master Data Management

4.5
45%
9 Ratings
N/A
0 Ratings

Vendor Portal

4.2
42%
11 Ratings
N/A
0 Ratings

Project Portfolio Management

4.1
41%
8 Ratings
N/A
0 Ratings

Sales Force Automation

NetSuite ERP

Feature Set Not Supported
N/A
7.7

Workbooks

77%
Workbooks ranks higher in 9/9 features

Customer data management / contact management

N/A
0 Ratings
8.5
85%
9 Ratings

Workflow management

N/A
0 Ratings
8.2
82%
7 Ratings

Territory management

N/A
0 Ratings
7.7
77%
9 Ratings

Opportunity management

N/A
0 Ratings
8.8
88%
9 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings
6.4
64%
9 Ratings

Contract management

N/A
0 Ratings
7.2
72%
9 Ratings

Quote & order management

N/A
0 Ratings
7.6
76%
8 Ratings

Interaction tracking

N/A
0 Ratings
6.4
64%
8 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.4
84%
8 Ratings

Customer Service & Support

NetSuite ERP

Feature Set Not Supported
N/A
6.3

Workbooks

63%
Workbooks ranks higher in 3/3 features

Case management

N/A
0 Ratings
6.2
62%
8 Ratings

Call center management

N/A
0 Ratings
6.8
68%
2 Ratings

Help desk management

N/A
0 Ratings
5.8
58%
8 Ratings

Marketing Automation

NetSuite ERP

Feature Set Not Supported
N/A
7.3

Workbooks

73%
Workbooks ranks higher in 2/2 features

Lead management

N/A
0 Ratings
8.0
80%
7 Ratings

Email marketing

N/A
0 Ratings
6.6
66%
7 Ratings

CRM Project Management

NetSuite ERP

Feature Set Not Supported
N/A
7.5

Workbooks

75%
Workbooks ranks higher in 3/3 features

Task management

N/A
0 Ratings
7.7
77%
7 Ratings

Billing and invoicing management

N/A
0 Ratings
6.8
68%
8 Ratings

Reporting

N/A
0 Ratings
7.8
78%
7 Ratings

CRM Reporting & Analytics

NetSuite ERP

Feature Set Not Supported
N/A
8.6

Workbooks

86%
Workbooks ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.2
82%
8 Ratings

Pipeline visualization

N/A
0 Ratings
8.8
88%
8 Ratings

Customizable reports

N/A
0 Ratings
8.8
88%
8 Ratings

Social CRM

NetSuite ERP

Feature Set Not Supported
N/A
6.6

Workbooks

66%
Workbooks ranks higher in 2/2 features

Social data

N/A
0 Ratings
6.0
60%
3 Ratings

Social engagement

N/A
0 Ratings
7.3
73%
1 Rating

Integrations with 3rd-party Software

NetSuite ERP

Feature Set Not Supported
N/A
6.9

Workbooks

69%
Workbooks ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
6.7
67%
6 Ratings

Compensation management

N/A
0 Ratings
7.0
70%
2 Ratings

Platform

NetSuite ERP

Feature Set Not Supported
N/A
4.2

Workbooks

42%
Workbooks ranks higher in 1/1 features

Mobile access

N/A
0 Ratings
4.2
42%
7 Ratings

Attribute Ratings

  • NetSuite ERP is rated higher in 3 areas: Usability, Availability, Online Training
  • Workbooks is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • NetSuite ERP and Workbooks are tied in 1 area: Likelihood to Renew

Likelihood to Recommend

6.9

NetSuite ERP

69%
130 Ratings
7.0

Workbooks

70%
18 Ratings

Likelihood to Renew

8.5

NetSuite ERP

85%
34 Ratings
8.5

Workbooks

85%
7 Ratings

Usability

7.9

NetSuite ERP

79%
17 Ratings
7.3

Workbooks

73%
1 Rating

Availability

9.4

NetSuite ERP

94%
26 Ratings
9.1

Workbooks

91%
4 Ratings

Performance

7.7

NetSuite ERP

77%
24 Ratings

Workbooks

N/A
0 Ratings

Support Rating

6.7

NetSuite ERP

67%
31 Ratings
8.2

Workbooks

82%
2 Ratings

In-Person Training

7.3

NetSuite ERP

73%
2 Ratings

Workbooks

N/A
0 Ratings

Online Training

7.8

NetSuite ERP

78%
9 Ratings
6.4

Workbooks

64%
1 Rating

Implementation Rating

6.8

NetSuite ERP

68%
27 Ratings

Workbooks

N/A
0 Ratings

Product Scalability

8.4

NetSuite ERP

84%
5 Ratings

Workbooks

N/A
0 Ratings

Likelihood to Recommend

NetSuite ERP

NetSuite helps us a lot in managing the expenses we have in our organization. For example, if we do not have the purchase requisition / purchase order in the system, we wont be able to track our expenses. So it really helps us a lot in this scenario. Can't say anything less appropriate for NetSuite aside from being slow when entering or saving the task we have in NetSuite. All in all we love to use it for monitoring expenses.
Anonymous | TrustRadius Reviewer

Workbooks

It's a really great system for small to medium organizations that are willing to spend some time thinking about how their workflow can be improved by designing processes which will allow them to streamline and automate their business. For people who are not serious about making a commitment to bettering their business, Workbooks may not be a correct fit. For instance there are a lot of features which many people think they don't need, but they haven't really spent the time to figure out what the needs of the business are. The nice thing about Workbooks is that you can turn off things you don't need, and then when the business demands, they will be there for you to utilize.
Brian Walsh | TrustRadius Reviewer

Pros

NetSuite ERP

  • Integration. From Accounting to ERP to CRM, I don't imagine there is much NetSuite can't handle. For a small to medium sized business, and ever for many large organizations, I believe it is entirely possible to put all of the corporate system 'eggs' into one basket - that is on the NetSuite platform.
  • Architecture. The back-end database and inner workings of the NetSuite platform, I would describe as 'different.' Not necessarily better and definitely not worse. However, working in the data is different and maybe not as traditional as when working with a traditional relational database. Because of this, it does take a little bit of getting used to. However, once you are 'used to' it - the ease and simplicity of the back end is a beautiful thing and makes extracting and working with data, again once you cross the learning curve, something to be desired. Took me a few months to get the hang of things, but now, I couldn't imagine a more productive system.
  • Performance. While not lighting fast compared to some on-premise tools, the performance of the NetSuite platform is better that adequate and is quite useable on a day-to-day basis.
  • Consultants. We have had great success working with implementation specialists and consultants directly at Oracle. They are highly knowledgeable and easy to work with. I would highly recommend the native teams for implementation success.
Mitchel Laman | TrustRadius Reviewer

Workbooks

  • Sales process management from enquiry to delivery of product
  • This was previously on as many as 4 systems using excel and legacy applications such as the written word in log books
  • Automatic reporting for financial compliance: once built, the reporting process reduced the workload on a monthly basis from 2 days to 20 minutes
  • The FD loved it
  • The overall capability of the package enabled the sales force to rapidly pull our pertinent data for a sales call, plus managing time and resources better for increased efficiency
  • Business development and focussed marketing became so much easier, we noted that the process paid for itself many times over
Chris Hood | TrustRadius Reviewer

Cons

NetSuite ERP

  • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
  • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
  • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
Sonny Spencer, ACA | TrustRadius Reviewer

Workbooks

  • There really isn't all that much, what I would like to see is an app to use on iDevices. Our sales team all have iPads for presentations etc.
  • While Workbooks works rather well with HTML 5, I would still like to see an app. I know it's in the making, but haven't seen anything of this as of yet.
  • I am sure that would increase productivity even further (if it's of the same standard as the main environment).
Martijn Daalder | TrustRadius Reviewer

Pricing Details

NetSuite ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$99 per user per month

NetSuite ERP Editions & Modules

Edition
Base License$9991
Access Cost$992
  1. per month
  2. per user per month
Additional Pricing Details

Workbooks

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$30 per user/per month

Workbooks Editions & Modules

Edition
Workbooks CRM Edition$301
Workbooks Business Edition$651
  1. per user/per month
Additional Pricing Details

Likelihood to Renew

NetSuite ERP

NetSuite ERP 8.5
Based on 34 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Workbooks

Workbooks 8.5
Based on 7 answers
the product works. support has been good or greatso far all has been great and we hope to get more from the product. we purchased for an initial year then renewed for a longer term, we have no regrets with this.
Paul Reynolds | TrustRadius Reviewer

Usability

NetSuite ERP

NetSuite ERP 7.9
Based on 17 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
Anonymous | TrustRadius Reviewer

Workbooks

Workbooks 7.3
Based on 1 answer
No answer on this topic is available.

Reliability and Availability

NetSuite ERP

NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
Anonymous | TrustRadius Reviewer

Workbooks

Workbooks 9.1
Based on 4 answers
Workbooks CRM never let me down.
Peter Lindeman | TrustRadius Reviewer

Performance

NetSuite ERP

NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Workbooks

No score
No answers yet
No answers on this topic

Support Rating

NetSuite ERP

NetSuite ERP 6.7
Based on 31 answers
The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
Felix Garbuz | TrustRadius Reviewer

Workbooks

Workbooks 8.2
Based on 2 answers
No answer on this topic is available.

In-Person Training

NetSuite ERP

NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Anonymous | TrustRadius Reviewer

Workbooks

No score
No answers yet
No answers on this topic

Online Training

NetSuite ERP

NetSuite ERP 7.8
Based on 9 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
Anonymous | TrustRadius Reviewer

Workbooks

Workbooks 6.4
Based on 1 answer
Workbooks online trianing does what it needs to; but some training will always be better suited to face to face..
Brendan Harris, MBA | TrustRadius Reviewer

Implementation Rating

NetSuite ERP

NetSuite ERP 6.8
Based on 27 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Workbooks

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite ERP

I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Chris Snelling, CFA | TrustRadius Reviewer

Workbooks

We felt the high amount of customisation available from Workbooks was much more beneficial to us than the offerings from the larger CRM companies. We also liked the smaller company mentality of Workbooks as it reminded us of ourselves. Ultimately the price also paid a factor as Workbooks was more affordable for what we needed.
Adam Grieve | TrustRadius Reviewer

Scalability

NetSuite ERP

NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
Aaron Kleinhandler | TrustRadius Reviewer

Workbooks

No score
No answers yet
No answers on this topic

Return on Investment

NetSuite ERP

  • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
  • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
  • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Joshua Henke | TrustRadius Reviewer

Workbooks

  • Allows us easy management of leads and clear visibility of opportunities for the sales team
  • User levels allows us to lock down various parts of the system to only allow them to view or edit certain areas
  • Allows us to manage customers in one piece of software and avoid having to use separate software for support, sales and operations
David Carter | TrustRadius Reviewer

Screenshots

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