What users are saying about
NetSuite ERP
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Top Rated
679 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 679 reviews and ratings
47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 47 reviews and ratings
Feature Set Ratings
- WORK[etc] ranks higher in 2 feature sets: Customization, Security
Payroll Management

1.7
NetSuite ERP
17%

WORKetc
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 5/5 features
NetSuite ERP ranks higher in 5/5 features
Pay calculation

1.5
15%
13 Ratings

N/A
0 Ratings
Benefit plan administration

1.4
14%
10 Ratings

N/A
0 Ratings
Direct deposit files

2.2
22%
9 Ratings

N/A
0 Ratings
Salary revision and increment management

2.0
20%
8 Ratings

N/A
0 Ratings
Reimbursement management

1.6
16%
10 Ratings

N/A
0 Ratings
Customization

7.7
NetSuite ERP
77%

8.0
WORKetc
80%
WORK[etc] ranks higher in 3/4 features
WORK[etc] ranks higher in 3/4 features
API for custom integration

6.6
66%
63 Ratings

7.3
73%
10 Ratings
Plug-ins

5.7
57%
47 Ratings

N/A
0 Ratings
Custom fields

N/A
0 Ratings

8.4
84%
13 Ratings
Custom objects

N/A
0 Ratings

8.2
82%
2 Ratings
Security

6.5
NetSuite ERP
65%

8.9
WORKetc
89%
WORK[etc] ranks higher in 2/2 features
WORK[etc] ranks higher in 2/2 features
Single sign-on capability

6.5
65%
61 Ratings

9.1
91%
1 Rating
Role-based user permissions

6.5
65%
79 Ratings

8.8
88%
11 Ratings
Reporting & Analytics

6.0
NetSuite ERP
60%

WORKetc
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 3/3 features
NetSuite ERP ranks higher in 3/3 features
Dashboards

6.1
61%
71 Ratings

N/A
0 Ratings
Standard reports

6.1
61%
70 Ratings

N/A
0 Ratings
Custom reports

6.0
60%
70 Ratings

N/A
0 Ratings
General Ledger and Configurable Accounting

6.2
NetSuite ERP
62%

WORKetc
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 11/11 features
NetSuite ERP ranks higher in 11/11 features
Accounts payable

6.0
60%
65 Ratings

N/A
0 Ratings
Accounts receivable

5.9
59%
64 Ratings

N/A
0 Ratings
Global Financial Support

5.8
58%
26 Ratings

N/A
0 Ratings
Primary and Secondary Ledgers

6.4
64%
28 Ratings

N/A
0 Ratings
Intercompany Accounting

5.0
50%
30 Ratings

N/A
0 Ratings
Localizations

6.4
64%
22 Ratings

N/A
0 Ratings
Journals and Reconciliations

6.8
68%
41 Ratings

N/A
0 Ratings
Enterprise Accounting

6.3
63%
35 Ratings

N/A
0 Ratings
Configurable Accounting

6.5
65%
35 Ratings

N/A
0 Ratings
Centralized Rules Framework

6.4
64%
24 Ratings

N/A
0 Ratings
Standardized Processes

5.6
56%
37 Ratings

N/A
0 Ratings
Inventory Management

5.7
NetSuite ERP
57%

WORKetc
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 4/4 features
NetSuite ERP ranks higher in 4/4 features
Inventory tracking

6.1
61%
47 Ratings

N/A
0 Ratings
Automatic reordering

5.2
52%
28 Ratings

N/A
0 Ratings
Location management

5.8
58%
35 Ratings

N/A
0 Ratings
Manufacturing module

5.6
56%
27 Ratings

N/A
0 Ratings
Order Management

5.2
NetSuite ERP
52%

WORKetc
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 7/7 features
NetSuite ERP ranks higher in 7/7 features
Pricing

5.1
51%
53 Ratings

N/A
0 Ratings
Order entry

5.2
52%
54 Ratings

N/A
0 Ratings
Credit card processing

4.3
43%
37 Ratings

N/A
0 Ratings
Cost of goods sold

5.9
59%
48 Ratings

N/A
0 Ratings
Order Orchestration

5.4
54%
21 Ratings

N/A
0 Ratings
End-to-end order visibility

5.6
56%
27 Ratings

N/A
0 Ratings
Order exception Resolution

5.0
50%
21 Ratings

N/A
0 Ratings
Subledger and Financial Process

5.4
NetSuite ERP
54%

WORKetc
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 14/14 features
NetSuite ERP ranks higher in 14/14 features
Automated Invoice Processing

4.7
47%
35 Ratings

N/A
0 Ratings
Shared Services Payments

5.5
55%
17 Ratings

N/A
0 Ratings
Billings Management

5.5
55%
30 Ratings

N/A
0 Ratings
Customer Receipt Applications

5.7
57%
29 Ratings

N/A
0 Ratings
Customer Collections

5.3
53%
26 Ratings

N/A
0 Ratings
Revenue Recognition

5.6
56%
35 Ratings

N/A
0 Ratings
Cash Management

5.8
58%
27 Ratings

N/A
0 Ratings
Asset Management

5.1
51%
26 Ratings

N/A
0 Ratings
Travel & Expense Management

4.9
49%
31 Ratings

N/A
0 Ratings
Budgetary Control & Encumbrance Accounting

5.9
59%
27 Ratings

N/A
0 Ratings
Period Close

6.0
60%
35 Ratings

N/A
0 Ratings
Transactions Tax

5.7
57%
28 Ratings

N/A
0 Ratings
Subledger Reconciliations

6.0
60%
24 Ratings

N/A
0 Ratings
3rd Party Accounting Systems

3.4
34%
14 Ratings

N/A
0 Ratings
Project Financial Management

5.0
NetSuite ERP
50%

WORKetc
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 12/12 features
NetSuite ERP ranks higher in 12/12 features
Budgeting and Forecasting

5.8
58%
26 Ratings

N/A
0 Ratings
Project Costing

5.5
55%
23 Ratings

N/A
0 Ratings
Cost Capture

5.1
51%
22 Ratings

N/A
0 Ratings
Capital Project Management

5.6
56%
14 Ratings

N/A
0 Ratings
Customer Invoicing

4.0
40%
25 Ratings

N/A
0 Ratings
Customer Contract Compliance

4.5
45%
13 Ratings

N/A
0 Ratings
Project Revenue Recognition

4.1
41%
22 Ratings

N/A
0 Ratings
Project Financial Performance Analysis

4.9
49%
23 Ratings

N/A
0 Ratings
Project Financials Dashboard

5.4
54%
24 Ratings

N/A
0 Ratings
Real-time Financial Reporting

6.3
63%
26 Ratings

N/A
0 Ratings
Embedded Business Intelligence

4.1
41%
13 Ratings

N/A
0 Ratings
Project Planning Collaboration

4.9
49%
14 Ratings

N/A
0 Ratings
Project Execution Management

4.8
NetSuite ERP
48%

WORKetc
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 15/15 features
NetSuite ERP ranks higher in 15/15 features
Project Planning and Scheduling

4.5
45%
14 Ratings

N/A
0 Ratings
Project Manager Dashboard

4.8
48%
14 Ratings

N/A
0 Ratings
Resource Manager Dashboard

4.9
49%
12 Ratings

N/A
0 Ratings
Task Insight for Project Managers

4.7
47%
11 Ratings

N/A
0 Ratings
Project Manager Mobile Functionality

4.4
44%
10 Ratings

N/A
0 Ratings
Team Member Task Collaboration

4.4
44%
12 Ratings

N/A
0 Ratings
Team Member Mobile Functionality

4.4
44%
11 Ratings

N/A
0 Ratings
Project Candidate Search

4.5
45%
8 Ratings

N/A
0 Ratings
Project Candidate Comparison and Analysis

5.0
50%
8 Ratings

N/A
0 Ratings
Defineable Resource Pools

5.2
52%
8 Ratings

N/A
0 Ratings
Defineable Resource Pools

5.0
50%
8 Ratings

N/A
0 Ratings
Talent Profiles

4.7
47%
8 Ratings

N/A
0 Ratings
Real-Time Project Reporting

5.8
58%
13 Ratings

N/A
0 Ratings
Absence Management

4.5
45%
9 Ratings

N/A
0 Ratings
Product Lifecycle Management

4.7
47%
9 Ratings

N/A
0 Ratings
Grants Management

4.0
NetSuite ERP
40%

WORKetc
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 4/4 features
NetSuite ERP ranks higher in 4/4 features
Award Lifecycle Management

4.3
43%
7 Ratings

N/A
0 Ratings
Spending Control

3.4
34%
9 Ratings

N/A
0 Ratings
Indirect Cost Management

3.9
39%
9 Ratings

N/A
0 Ratings
Billing

4.3
43%
12 Ratings

N/A
0 Ratings
Procurement

4.3
NetSuite ERP
43%

WORKetc
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 19/19 features
NetSuite ERP ranks higher in 19/19 features
Sourcing Team Collaboration

3.8
38%
12 Ratings

N/A
0 Ratings
Sourcing Analysis

4.2
42%
12 Ratings

N/A
0 Ratings
Bids Analyzed and Compared

4.3
43%
8 Ratings

N/A
0 Ratings
Catalog Shopping E-Commerce for Employees

3.6
36%
7 Ratings

N/A
0 Ratings
Contract Authoring

3.5
35%
10 Ratings

N/A
0 Ratings
Contract Compliance Management

3.6
36%
10 Ratings

N/A
0 Ratings
Contract History

3.6
36%
10 Ratings

N/A
0 Ratings
Contract Renewal Automation

4.6
46%
8 Ratings

N/A
0 Ratings
Contract Repository

4.5
45%
8 Ratings

N/A
0 Ratings
Contract Standardization and Enforcement

4.4
44%
8 Ratings

N/A
0 Ratings
Electronic Signatures

5.0
50%
10 Ratings

N/A
0 Ratings
Invoice Automated Matching

4.9
49%
11 Ratings

N/A
0 Ratings
Purchasing Risk and Compliance Management

5.0
50%
10 Ratings

N/A
0 Ratings
Requisitions-to-Purchase Orders Integrated

5.0
50%
13 Ratings

N/A
0 Ratings
Spend Compliance Management

4.3
43%
12 Ratings

N/A
0 Ratings
Supplier Assessment

4.5
45%
9 Ratings

N/A
0 Ratings
Supplier Communication and Collaboration

3.6
36%
11 Ratings

N/A
0 Ratings
Supplier Management

4.5
45%
12 Ratings

N/A
0 Ratings
Supplier Portal

4.4
44%
8 Ratings

N/A
0 Ratings
Risk Management

4.2
NetSuite ERP
42%

WORKetc
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 9/9 features
NetSuite ERP ranks higher in 9/9 features
Risk Repository

4.3
43%
8 Ratings

N/A
0 Ratings
Control Management

3.6
36%
11 Ratings

N/A
0 Ratings
Control Mapping

3.6
36%
9 Ratings

N/A
0 Ratings
Control Efficiency Assessments

4.4
44%
7 Ratings

N/A
0 Ratings
Automated Control Assessments

4.4
44%
7 Ratings

N/A
0 Ratings
Assessment Capture

4.5
45%
7 Ratings

N/A
0 Ratings
Issue Detection

4.3
43%
8 Ratings

N/A
0 Ratings
Automatic Notification

4.5
45%
9 Ratings

N/A
0 Ratings
Remediation and Certification

4.4
44%
8 Ratings

N/A
0 Ratings
Logistics

3.2
NetSuite ERP
32%

WORKetc
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 13/13 features
NetSuite ERP ranks higher in 13/13 features
Transportation Planning and Optimization

3.4
34%
9 Ratings

N/A
0 Ratings
Transportation Sourcing Management

3.4
34%
9 Ratings

N/A
0 Ratings
Transportation Process Integration

3.4
34%
9 Ratings

N/A
0 Ratings
Transportation Execution Management

3.4
34%
8 Ratings

N/A
0 Ratings
Freight Payment Automation

3.4
34%
9 Ratings

N/A
0 Ratings
Trade Management

3.4
34%
8 Ratings

N/A
0 Ratings
Trade Regulatory Compliance Management

3.4
34%
6 Ratings

N/A
0 Ratings
Customs Entry Management

1.8
18%
8 Ratings

N/A
0 Ratings
Customs Document Management

1.9
19%
8 Ratings

N/A
0 Ratings
Customs Document Collaboration

1.9
19%
8 Ratings

N/A
0 Ratings
Fulfillment Management

4.3
43%
13 Ratings

N/A
0 Ratings
Inventory Visibility

4.6
46%
15 Ratings

N/A
0 Ratings
Warehouse Workforce Management

3.1
31%
11 Ratings

N/A
0 Ratings
Manufacturing

4.7
NetSuite ERP
47%

WORKetc
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 9/9 features
NetSuite ERP ranks higher in 9/9 features
Production Process Design

4.9
49%
12 Ratings

N/A
0 Ratings
Supply Chain Business Flows

4.7
47%
13 Ratings

N/A
0 Ratings
Production Management

5.0
50%
14 Ratings

N/A
0 Ratings
Contracted Manufacturing Management

4.6
46%
12 Ratings

N/A
0 Ratings
Configuration Management

4.6
46%
10 Ratings

N/A
0 Ratings
Work Definition

4.9
49%
14 Ratings

N/A
0 Ratings
Work Execution

4.5
45%
12 Ratings

N/A
0 Ratings
Advanced Fulfillment

4.9
49%
11 Ratings

N/A
0 Ratings
Manufacturing Costs

4.6
46%
14 Ratings

N/A
0 Ratings
Supply Chain

4.7
NetSuite ERP
47%

WORKetc
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 4/4 features
NetSuite ERP ranks higher in 4/4 features
Forecasting

4.4
44%
17 Ratings

N/A
0 Ratings
Inventory Planning

4.4
44%
18 Ratings

N/A
0 Ratings
Multi-tier Supply Chain Planning

5.0
50%
12 Ratings

N/A
0 Ratings
Performance Monitoring

4.9
49%
14 Ratings

N/A
0 Ratings
Product Lifecycle Management

4.0
NetSuite ERP
40%

WORKetc
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 7/7 features
NetSuite ERP ranks higher in 7/7 features
Ideation Management

4.4
44%
9 Ratings

N/A
0 Ratings
Requirements Management

4.1
41%
8 Ratings

N/A
0 Ratings
Proposal Management

3.3
33%
10 Ratings

N/A
0 Ratings
Innovation Portfolio Management

3.9
39%
9 Ratings

N/A
0 Ratings
Product Master Data Management

4.3
43%
9 Ratings

N/A
0 Ratings
Vendor Portal

4.0
40%
11 Ratings

N/A
0 Ratings
Project Portfolio Management

3.8
38%
8 Ratings

N/A
0 Ratings
Sales Force Automation

NetSuite ERP
Feature Set Not Supported
N/A

7.9
WORKetc
79%
WORK[etc] ranks higher in 8/8 features
WORK[etc] ranks higher in 8/8 features
Customer data management / contact management

N/A
0 Ratings

8.6
86%
13 Ratings
Workflow management

N/A
0 Ratings

8.3
83%
12 Ratings
Opportunity management

N/A
0 Ratings

7.8
78%
10 Ratings
Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings

7.9
79%
13 Ratings
Contract management

N/A
0 Ratings

7.3
73%
1 Rating
Quote & order management

N/A
0 Ratings

8.1
81%
8 Ratings
Interaction tracking

N/A
0 Ratings

7.8
78%
2 Ratings
Channel / partner relationship management

N/A
0 Ratings

7.3
73%
1 Rating
Customer Service & Support

NetSuite ERP
Feature Set Not Supported
N/A

8.3
WORKetc
83%
WORK[etc] ranks higher in 3/3 features
WORK[etc] ranks higher in 3/3 features
Case management

N/A
0 Ratings

9.0
90%
11 Ratings
Call center management

N/A
0 Ratings

7.3
73%
1 Rating
Help desk management

N/A
0 Ratings

8.5
85%
12 Ratings
Marketing Automation

NetSuite ERP
Feature Set Not Supported
N/A

7.4
WORKetc
74%
WORK[etc] ranks higher in 2/2 features
WORK[etc] ranks higher in 2/2 features
Lead management

N/A
0 Ratings

7.7
77%
10 Ratings
Email marketing

N/A
0 Ratings

7.1
71%
9 Ratings
CRM Project Management

NetSuite ERP
Feature Set Not Supported
N/A

8.1
WORKetc
81%
WORK[etc] ranks higher in 3/3 features
WORK[etc] ranks higher in 3/3 features
Task management

N/A
0 Ratings

8.7
87%
13 Ratings
Billing and invoicing management

N/A
0 Ratings

7.8
78%
10 Ratings
Reporting

N/A
0 Ratings

7.9
79%
12 Ratings
CRM Reporting & Analytics

NetSuite ERP
Feature Set Not Supported
N/A

7.3
WORKetc
73%
WORK[etc] ranks higher in 2/2 features
WORK[etc] ranks higher in 2/2 features
Pipeline visualization

N/A
0 Ratings

7.5
75%
9 Ratings
Customizable reports

N/A
0 Ratings

7.2
72%
11 Ratings
Social CRM

NetSuite ERP
Feature Set Not Supported
N/A

7.3
WORKetc
73%
WORK[etc] ranks higher in 1/1 features
WORK[etc] ranks higher in 1/1 features
Social data

N/A
0 Ratings

7.3
73%
1 Rating
Platform

NetSuite ERP
Feature Set Not Supported
N/A

7.5
WORKetc
75%
WORK[etc] ranks higher in 1/1 features
WORK[etc] ranks higher in 1/1 features
Mobile access

N/A
0 Ratings

7.5
75%
13 Ratings
Attribute Ratings
- NetSuite ERP is rated higher in 3 areas: Likelihood to Renew, Availability, Product Scalability
- WORK[etc] is rated higher in 6 areas: Likelihood to Recommend, Usability, Performance, Support Rating, Online Training, Implementation Rating
Likelihood to Recommend

6.9
NetSuite ERP
69%
130 Ratings

7.8
WORKetc
78%
40 Ratings
Likelihood to Renew

8.5
NetSuite ERP
85%
34 Ratings

8.2
WORKetc
82%
30 Ratings
Usability

7.9
NetSuite ERP
79%
17 Ratings

8.2
WORKetc
82%
5 Ratings
Availability

9.4
NetSuite ERP
94%
26 Ratings

9.1
WORKetc
91%
6 Ratings
Performance

7.7
NetSuite ERP
77%
24 Ratings

8.2
WORKetc
82%
8 Ratings
Support Rating

6.8
NetSuite ERP
68%
31 Ratings

8.2
WORKetc
82%
10 Ratings
In-Person Training

7.3
NetSuite ERP
73%
2 Ratings

WORKetc
N/A
0 Ratings
Online Training

7.8
NetSuite ERP
78%
9 Ratings

8.2
WORKetc
82%
2 Ratings
Implementation Rating

6.8
NetSuite ERP
68%
27 Ratings

9.1
WORKetc
91%
4 Ratings
Product Scalability

8.4
NetSuite ERP
84%
5 Ratings

8.2
WORKetc
82%
2 Ratings
Likelihood to Recommend
NetSuite ERP
NetSuite helps us a lot in managing the expenses we have in our organization. For example, if we do not have the purchase requisition / purchase order in the system, we wont be able to track our expenses. So it really helps us a lot in this scenario. Can't say anything less appropriate for NetSuite aside from being slow when entering or saving the task we have in NetSuite. All in all we love to use it for monitoring expenses.

Verified User
Employee in Marketing
Financial Services Company, 501-1000 employeesWORKetc
If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
VP of Corporate Operations
Wound Care AdvantageHospital & Health Care, 51-200 employees
Pros
NetSuite ERP
- Integration. From Accounting to ERP to CRM, I don't imagine there is much NetSuite can't handle. For a small to medium sized business, and ever for many large organizations, I believe it is entirely possible to put all of the corporate system 'eggs' into one basket - that is on the NetSuite platform.
- Architecture. The back-end database and inner workings of the NetSuite platform, I would describe as 'different.' Not necessarily better and definitely not worse. However, working in the data is different and maybe not as traditional as when working with a traditional relational database. Because of this, it does take a little bit of getting used to. However, once you are 'used to' it - the ease and simplicity of the back end is a beautiful thing and makes extracting and working with data, again once you cross the learning curve, something to be desired. Took me a few months to get the hang of things, but now, I couldn't imagine a more productive system.
- Performance. While not lighting fast compared to some on-premise tools, the performance of the NetSuite platform is better that adequate and is quite useable on a day-to-day basis.
- Consultants. We have had great success working with implementation specialists and consultants directly at Oracle. They are highly knowledgeable and easy to work with. I would highly recommend the native teams for implementation success.
IT Manager
Remington Global, Inc.Wholesale, 1-10 employees
WORKetc
- Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
- Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
- We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
President
Kardon ComplianceComputer & Network Security, 1-10 employees
Cons
NetSuite ERP
- NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
- NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
- The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
NetSuite Systems Analyst
AvalaraComputer Software, 1001-5000 employees
WORKetc
- The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
- One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
- Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Managing Director
Responsible Solutions LtdEnvironmental Services, 1-10 employees
Pricing Details
NetSuite ERP
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$99 per user per month
NetSuite ERP Editions & Modules
Edition
Base License | $9991 |
---|---|
Access Cost | $992 |
- per month
- per user per month
Additional Pricing Details
—WORKetc
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$78 per month
WORKetc Editions & Modules
Edition
Starter Edition | $781 |
---|---|
Team | $1952 |
Foundations | $3953 |
- Per Month for up to 2 Users
- Per month for up to 3 Users (Each extra user + $49/month)
- Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details
—Likelihood to Renew
NetSuite ERP
NetSuite ERP 8.5
Based on 34 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Creative Director
GPS Insight[object Object], 51-200 employees
WORKetc
WORKetc 8.2
Based on 30 answers
We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
Business Development Specialist
Boomer Consulting, Inc.Accounting, 11-50 employees
Usability
NetSuite ERP
NetSuite ERP 7.9
Based on 17 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.

Verified User
Director in Sales
Industrial Automation Company, 51-200 employeesWORKetc
WORKetc 8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Chief Executive Officer
Korody Business ServicesManagement Consulting, 11-50 employees
Reliability and Availability
NetSuite ERP
NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime

Verified User
Vice-President in Finance and Accounting
Computer Software Company, 201-500 employeesWORKetc
WORKetc 9.1
Based on 6 answers
It never let me down. The support team never let me down.
Owner
mydreambusinesscoach.comEducation Management, 1-10 employees
Performance
NetSuite ERP
NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Controller
GlobalVetLINKComputer Software, 11-50 employees
WORKetc
WORKetc 8.2
Based on 8 answers
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
Marketing Manager & Growth & Innovation Team
Boise State University - TechHelp Manufacturing Extension PartnerHigher Education, 1001-5000 employees
Support Rating
NetSuite ERP
NetSuite ERP 6.8
Based on 31 answers
The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
Director/NetSuite Administrator
Q Research Solutions51-200 employees
WORKetc
WORKetc 8.2
Based on 10 answers
WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
Marketing Manager & Growth & Innovation Team
Boise State University - TechHelp Manufacturing Extension PartnerHigher Education, 1001-5000 employees
In-Person Training
NetSuite ERP
NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot

Verified User
Manager in Finance and Accounting
Computer Software Company, 201-500 employeesWORKetc
No score
No answers yet
No answers on this topic
Online Training
NetSuite ERP
NetSuite ERP 7.8
Based on 9 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.

Verified User
Professional in Information Technology
Computer Software Company, 501-1000 employeesWORKetc
WORKetc 8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Owner
mydreambusinesscoach.comEducation Management, 1-10 employees
Implementation Rating
NetSuite ERP
NetSuite ERP 6.8
Based on 27 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.
Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Corporate Controller, Director of Sales
Solar WindsInformation Technology and Services, 501-1000 employees
WORKetc
WORKetc 9.1
Based on 4 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Network Administrator
Virtual Resort ManagerComputer Software, 11-50 employees
Alternatives Considered
NetSuite ERP
I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Investments and Treasury Manager
TASC (Total Administrative Services Corporation)Financial Services, 1001-5000 employees
WORKetc
We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Technical Specialist
Eco communicationsTelecommunications, 11-50 employees
Scalability
NetSuite ERP
NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
CEO
Spectrio, LLCMarketing and Advertising, 51-200 employees
WORKetc
WORKetc 8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Owner
mydreambusinesscoach.comEducation Management, 1-10 employees
Return on Investment
NetSuite ERP
- Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
- Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
- Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Senior Netsuite Architect / Developer
Q2ebankingFinancial Services, 501-1000 employees
WORKetc
- Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
Founder, Owner/Operator
OnYourMark, LLCOnline Media, 11-50 employees