NextGen Healthcare provides ambulatory practices of all size solutions along with dedicated support and professional services. NextGen® Enterprise EHR offers practices configurable clinical content, workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, providers’ smartphones become an extension of the EHR, saving time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient…
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Qualifacts Insync
Score1.5 out of 10
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Qualifacts InSync offers a cloud-based healthcare IT solutions configured specifically to the user's practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.
NextGen is very easy to navigate and simple to learn. The patient scheduling and calendars are very clear and the flexibility to customize the calendars is very helpful. When we are making patient appointments it is clear what times are available for each doctor and office which helps avoid mistakes since we have multiple doctors and offices.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
This software is a giant piece of flaming garbage. I would never recommend this to my worst enemy. I cannot tell you how frustrating it is that I have gone more than four months to try to get benefit eligibility to consistently work. I have submitted over 40 different attachments of images and videos showing what we are seeing. I have had to have tickets open with Inovalon and Qualifacts on the issue, escalating the issue to top tech support people, escalating it to our account manager, and escalating it with billing. Still, after numerous tickets, complaints, and tech support phone calls, we still haven't gotten a resolution.On top of that, Qualifacts has no problem billing us for this feature that isn't even working properly or responding to any emails regarding the excess use charges for a service that has been tested for the past four-plus months by tech support, and then charging us for that extra use.
it is easy to create an appointment for a patient. The system is easy to use. It can easily show you when the next appoint is and also has pop up system alerts that the staff can view as to any special things that may need to be done before that appointment is created
Adding charges from an encounter is effortless, creates the claim and is sent to the clearing house and onto the payer. This process is all documented
one of the best features I like is that in the background is that NextGen documents every user's actions as to what is being done to the patient's chart. As a manager I can view what has happen over time with the patient's chart and easily repair what's needed
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We would love to be able to send reports via secure email (the functionality s there, but the other party needs the same software, and that is rare in our area
We would love to have electronic visit verification integrated into the software - right now we need to use a 3rd party software package
combination of feature and cost for our organization. other EHRs too costly without much added benefit. good customer support. that is all that is all that is all that is all that is all that is all that is all that is all that is all that is all that is all
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I gave this rating because it is truly a system that flows data extremely well within the NextGen ecosystem. Many times you will find systems that do not want to talk to each other from a data perspective, let alone from a capabilities lens. NextGen Healthcare EHR delivers on this data flow without aggregation to where you are deciding on what not to bring into the chart rather than worrying if it is in available.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Can be overly complicated at times. They emphasize that it's nearly fully customizable without addressing the implications of customizing everything and the fact that it's virtually impossible for them to test the functionality of all of these customizations from practice to practice. We were promised many things during our build out phase and pre-launch, only to find out after we went live that a lot of these features didn't actually function the way that they indicated they would, had ongoing issues, had intermittent functionality without any resolution, or just simply did not work
Pages load quickly and reports are uploaded quickly. It just takes far too many clicks to get anything complete in this program. If a patient wants to pay for something after we have checked them out of their appointment, or wants to make an appointment it is not efficient. In a busy practice like ours efficiency is key and we need to keep the flow going
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Tier 1 support is useless. They gather details we've already provided and have no idea how to help us. Techs just call rather than scheduling an appointment which means we are in the middle of something else and our internal IT is unavailable to provide appropriate connection. Webex details aren't provided in advance of the call so it's difficult to get connected timely to have a conversation in real time during the support session. Many issues drag on for months and tickets get closed without resolution. It's a "known issue" is the most unhelpful response to a recurring problem. UGM Learning Lab is perfect because the issues based experts are there! It would be ideal to always be connected like that in real time
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Every call is capped at 15 to 30 minutes, and if the issue isn't fixed in that window, the fix is to reschedule another 15-to-30-minute call rather than escalate or extend the session. That loop can, and does, repeat indefinitely. We've had our core eligibility issue open since March 16, 2026 with a second formal case open since April 9, 2026 specifically for the batch eligibility failures, and neither has produced a resolution in over four months. We have submitted more than 40 attachments to tech support on this single issue and sat through repeated calls with both InSync support and Inovalon directly. Support has stayed engaged in the sense of taking more calls and opening more tickets, but not in the sense of ever fixing anything or committing to a resolution date. When we escalated in writing, requesting a credit and a named owner for the fix, and looped in both our account manager and finance in the first week of July, we got no response at all, written or otherwise. The pattern across every support interaction is the same: acknowledge the ticket, burn a short call, reschedule, repeat, with no accountability if the deadline slips because there's never a real deadline set in the first place. For a platform handling billing, eligibility, and clinical documentation, that level of support is not adequate for the stakes involved.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
NG is like no other software I have ever used. I thought if you used one software they are all alike. Not this software, it is totally different but let me tell you very thorough and it also can track anything that anyone has done in a work day. Good auditing system.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a system that caters to all!!!!!!! No regrets with our decision to go with [Insync Healthcare Solutions]!!!!
While in some cases, NextGen Healthcare EHR improves efficiency, most practices are not able to reduce staff, they usually have to actually have .5-1 more employees per physician or midlevel provider. These employee roles change and shift throughout the implementation and into the adaptation process. Those staff generally slowly transition to where they are needed next.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We love the ease of use, it really creates a smooth process between departments.
We have had some issues with the billing, but it is partially staffing and partially training- we are still working with our staff and our representative from Insync to fix these errors, so it is difficult to put the blame on Insync [Healthcare Solutions]. I believe some of it is user error.
The conflicting information we receive from Insync support has created a lot of issues in the billing department. I would like more consistency from their support team, as I have witnessed two people ask the same question, and get a completely different answer. Again, this could be a user error contributing to the confusion, but consistent responses would be helpful to solve the issues.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
