Nextiva Contact Center vs. VirtualPBX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nextiva Contact Center
Score 9.3 out of 10
N/A
Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.
$129
per month per user
VirtualPBX
Score 8.8 out of 10
N/A
VirtualPBX is a VoIP solution that in addition to VoIP offers analog, smartphone, WebRTC, SIP Trunking & native calling options. It can also be used as a virtual contact center or virtual office solution.
$12
per month
Pricing
Nextiva Contact CenterVirtualPBX
Editions & Modules
Essential
$129
per month per seat
Professional
$159
per month per seat
Premium
$199
per month per seat
Starter
$12.00
per month per user
Flex
$19.00
per month per user
Pro
$29.00
per month per user
Premier
$39.00
per month per user
Offerings
Pricing Offerings
Nextiva Contact CenterVirtualPBX
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalOptional
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Features
Nextiva Contact CenterVirtualPBX
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Nextiva Contact Center
9.2
42 Ratings
10% above category average
VirtualPBX
-
Ratings
Agent dashboard9.042 Ratings00 Ratings
Validate callers9.240 Ratings00 Ratings
Outbound response9.540 Ratings00 Ratings
Call forwarding9.341 Ratings00 Ratings
Click-to-call (CTC)8.934 Ratings00 Ratings
Warm transfer9.339 Ratings00 Ratings
Predictive dialing8.726 Ratings00 Ratings
Interactive voice response8.831 Ratings00 Ratings
REST APIs9.124 Ratings00 Ratings
Call scripts9.423 Ratings00 Ratings
Call tracking9.837 Ratings00 Ratings
Multichannel integration9.327 Ratings00 Ratings
CRM software integration9.129 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Nextiva Contact Center
9.3
42 Ratings
13% above category average
VirtualPBX
-
Ratings
Inbound call routing9.640 Ratings00 Ratings
Omnichannel inbound routing9.334 Ratings00 Ratings
Recording9.438 Ratings00 Ratings
Quality management9.236 Ratings00 Ratings
Call analytics9.337 Ratings00 Ratings
Historical reporting9.240 Ratings00 Ratings
Live reporting8.835 Ratings00 Ratings
Customer surveys9.621 Ratings00 Ratings
Customer interaction analytics9.227 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Nextiva Contact Center
-
Ratings
VirtualPBX
9.4
1 Ratings
16% above category average
Hosted PBX00 Ratings9.01 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.01 Ratings
User templates00 Ratings10.01 Ratings
Call reports00 Ratings9.01 Ratings
Directory of employee names00 Ratings10.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Nextiva Contact Center
-
Ratings
VirtualPBX
9.4
1 Ratings
12% above category average
Answering rules00 Ratings10.01 Ratings
Call recording00 Ratings10.01 Ratings
Call park00 Ratings9.01 Ratings
Call screening00 Ratings9.01 Ratings
Message alerts00 Ratings9.01 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Nextiva Contact Center
-
Ratings
VirtualPBX
9.8
1 Ratings
21% above category average
Video conferencing00 Ratings10.01 Ratings
Audio conferencing00 Ratings10.01 Ratings
Video screen sharing00 Ratings9.01 Ratings
Instant messaging00 Ratings10.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Nextiva Contact Center
-
Ratings
VirtualPBX
9.0
1 Ratings
11% above category average
Mobile app for iOS00 Ratings9.01 Ratings
Mobile app for Android00 Ratings9.01 Ratings
Best Alternatives
Nextiva Contact CenterVirtualPBX
Small Businesses
CloudTalk
CloudTalk
Score 8.5 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.5 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.6 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Nextiva Contact CenterVirtualPBX
Likelihood to Recommend
9.3
(43 ratings)
10.0
(3 ratings)
Likelihood to Renew
9.7
(3 ratings)
10.0
(1 ratings)
Usability
8.6
(8 ratings)
-
(0 ratings)
Support Rating
8.0
(7 ratings)
-
(0 ratings)
User Testimonials
Nextiva Contact CenterVirtualPBX
Likelihood to Recommend
Nextiva
We have over 50 locations and an in-house call center, so having a united platform to perform customer service duties is absolutely critical. Nextiva Contact Center is a very effective solution for large teams and multi-location businesses. If you need to regularly report on call volume and agent performance, it is extremely helpful. A very small team may not benefit from it as much as a medium to large scale one.
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VirtualPBX
We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.
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Pros
Nextiva
  • Nextiva allows you to set up the Contact Center to fit your exact needs.
  • The Contact Center has a consistency of quality. Dropped calls or interrupted calls are very rare. The voice quality is always great on both ends.
  • The Contact Center allows us to have a Call Center with 50+ numbers to assist our customers and attendees. At the same time, it allows us to have a main line for our Customer Support, Sales, etc...
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VirtualPBX
  • Customizable auto attendant
  • Reliability
  • Personalized phone conferencing
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Cons
Nextiva
  • I'd like to be able block numbers globally through the web portal rather than having it done through tech support.
  • Mobile app sometimes continues to ring even though the call has been picked up via the desktop app or physical phone.
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VirtualPBX
  • Integration of the application and virtual management features in that area such as High Availability
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Likelihood to Renew
Nextiva
Outside of emails, Nextiva is the only way to contact our customers and their attendees, and the only way that they can contact us. We are a smaller company, but with Nextiva we can operate and manage our contact center easily no matter how much our company grows in the future. Nextiva is a versatile tool that can fit any need
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VirtualPBX
Once it works and has retain ROI.....keep it going
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Usability
Nextiva
We take advantage of all the options we have with Nextiva to make our customer's experience better and faster than what it used to be; by using the multiple lines, we can talk to more patients and make their time valuable.
Read full review
VirtualPBX
No answers on this topic
Support Rating
Nextiva
Every single experience with the Nextiva Contact Center has been beyond amazing! The support team is always caring and kind, and they get the problem solved as soon as possible if needed. They always follow up to make sure the issue has been resolved. That's one of the reasons why I have been a customer for so long.
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VirtualPBX
No answers on this topic
Alternatives Considered
Nextiva
It isn't just about clear calls- which they have in spades. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead
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VirtualPBX
Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
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Return on Investment
Nextiva
  • With a lot of our employees doing remote work, Nextiva Contact Center phone system supports remote access which has reduced our need for physical office space and associated costs.
  • It has reduced our maintenance and repair costs associated with outdated equipment.
  • The exceptional quality of sound has led to a higher satisfaction during meetings.
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VirtualPBX
  • We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.
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ScreenShots