What users are saying about
56 Ratings
13 Ratings
56 Ratings
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Score 8.6 out of 100
13 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Nimble

Nimble is well suited for businesses with up 50 employees wanting to ensure that their users can see all contact with a person in the database, whether they are using a desktop, notebook or mobile device. This helps to build better relationships with contacts and answer questions.Nimble is easy to integrate with 150+ apps due to PieSync being its native 2-way sync integration tool. This reduces duplication of data and saves time in its management. It also helps with businesses looking to integrate with tools like Xero or Quickbooks accounting, and with marketing automation tools like 366 Degrees and Mailchimp.It's perhaps not ideal for businesses wanting to segregate data between divisions or business units. However, this can be managed by taking subscriptions under different business units and the addition of staff subscriptions.
Ross Keating | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Nimble
7.7
Veeva CRM
7.6
Customer data management / contact management
Nimble
9.6
Veeva CRM
8.0
Workflow management
Nimble
7.7
Veeva CRM
8.1
Territory management
Nimble
7.1
Veeva CRM
7.0
Opportunity management
Nimble
7.6
Veeva CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Nimble
9.1
Veeva CRM
7.6
Contract management
Nimble
5.9
Veeva CRM
7.1
Quote & order management
Nimble
6.9
Veeva CRM
6.1
Interaction tracking
Nimble
7.7
Veeva CRM
8.3
Channel / partner relationship management
Nimble
7.3
Veeva CRM
8.0

Customer Service & Support

Nimble
7.6
Veeva CRM
8.0
Case management
Nimble
7.6
Veeva CRM
8.0
Call center management
Nimble
7.6
Veeva CRM
8.0
Help desk management
Nimble
7.6
Veeva CRM
8.0

Marketing Automation

Nimble
7.1
Veeva CRM
7.1
Lead management
Nimble
7.2
Veeva CRM
7.0
Email marketing
Nimble
7.0
Veeva CRM
7.1

CRM Project Management

Nimble
7.1
Veeva CRM
7.5
Task management
Nimble
7.7
Veeva CRM
8.0
Billing and invoicing management
Nimble
7.5
Veeva CRM
7.6
Reporting
Nimble
6.0
Veeva CRM
6.9

CRM Reporting & Analytics

Nimble
6.6
Veeva CRM
6.4
Forecasting
Nimble
7.7
Veeva CRM
6.1
Pipeline visualization
Nimble
8.3
Veeva CRM
7.7
Customizable reports
Nimble
4.0
Veeva CRM
5.4

Customization

Nimble
6.9
Veeva CRM
7.4
Custom fields
Nimble
8.6
Veeva CRM
7.2
Custom objects
Nimble
7.3
Veeva CRM
7.2
Scripting environment
Nimble
6.3
Veeva CRM
7.3
API for custom integration
Nimble
5.3
Veeva CRM
7.9

Security

Nimble
5.9
Veeva CRM
9.0
Single sign-on capability
Nimble
7.3
Veeva CRM
9.0
Role-based user permissions
Nimble
4.6
Veeva CRM
9.0

Social CRM

Nimble
8.9
Veeva CRM
8.5
Social data
Nimble
9.3
Veeva CRM
8.0
Social engagement
Nimble
8.5
Veeva CRM
9.0

Integrations with 3rd-party Software

Nimble
6.8
Veeva CRM
9.0
Marketing automation
Nimble
6.9
Veeva CRM
9.0
Compensation management
Nimble
6.8
Veeva CRM

Platform

Nimble
8.1
Veeva CRM
9.2
Mobile access
Nimble
8.1
Veeva CRM
9.2

Pros

Nimble

  • The ease of setting up and becoming proficient in using every aspect of Nimble's capabilities and continually adding new tools integrated within the program is a big winner at choosing Nimble for our company CRM product.
  • The widget application works intelligently within Safari, Google Chrome and Mozilla Firefox to pull all the Social Media information about a key contact person or the company itself saves me tremendous time from having to go one-by-one to fill all fields manually with that specific information.
Chuck Royer | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

Nimble

  • While I still love Nimble, the interface looks a little dated and it doesn't seem to resolve super well on high resolution (retina) monitors. They can make far better use of the width of modern day screens. Some parts of the system are a bit disjointed visually and could be smoothed a little.
  • Although they now natively sync with Mailchimp (and other systems) through the embedded PieSync service, I would love to have the marketing components all in one place. We may change our minds on this depending on how well we find the Sync working for us.
  • Visually related, we'd like better use of the screen real estate to see the history of interactions with clients. It's comprehensive now but requires a bit of scrolling. With some decent UI tweaks this can be handled far better.
Shirin Elkoshairi | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Nimble

Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Chad Stewart | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Usability

Nimble

Nimble 9.1
Based on 1 answer
In terms of ease of use, this is a very intuitive system to get around in today. I have used many contact management systems over the years and this one is quite nicely laid out and easy to navigate for sales people and managers in the field to get data and use it to manage the insights found in the system.
Chad Stewart | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Support Rating

Nimble

Nimble 7.3
Based on 2 answers
I have not used the support enough to give them a higher rating. But, they have not disappointed
Chad Stewart | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Nimble

ACT!, SageCRM, Outlook, Google Contacts, Zoho CRM, SugarSync, Vtiger, Salesforce, iCloud Contacts (iPhone)plus many others. Most of these systems don't do a good job of connecting with email let alone social media and in today's world, you need both. Nimble does things that none of the others are capable of but most of all it makes people more productive and better able to monitor Customer Relationships.
Thomas Olesen | TrustRadius Reviewer

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Return on Investment

Nimble

  • I have been using Nimble for years and it has been valuable. I get more frustrated by the ability to move data in and out and I want to have better communication with Linkedin.
  • The positive impact has been to gather and review the contact information from your community. Also, being able to start the conversation follow up and keep up on your connections. We need Linkedin.
  • Did I mention that I want better data from Linkedin?
  • I would like to have a way to adjust the deals a bit more. I like what Nimble has done for the Listings. (Beta) Interesting direction.
Russ Johns | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

Pricing Details

Nimble

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Nimble
8.9
Veeva CRM
8.1

Likelihood to Renew

Nimble
8.3
Veeva CRM

Usability

Nimble
9.1
Veeva CRM

Support Rating

Nimble
7.3
Veeva CRM

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