What users are saying about
Top Rated
431 Ratings
2 Ratings
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Score 8 out of 100
Top Rated
431 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

Norada Solve360

If you're working with a lot of clients and are working in one field Norada is perfect. I found it difficult to configure it to work precisely as I want to for a multi-field company that offers two very different products whose sales teams should never meet, yet know about each other.
Mārtiņš Pakulis | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Norada Solve360
7.8
Zoho CRM
7.8
Customer data management / contact management
Norada Solve360
9.0
Zoho CRM
8.1
Workflow management
Norada Solve360
7.0
Zoho CRM
8.1
Territory management
Norada Solve360
8.0
Zoho CRM
7.8
Opportunity management
Norada Solve360
6.0
Zoho CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Norada Solve360
8.0
Zoho CRM
7.2
Contract management
Norada Solve360
9.0
Zoho CRM
7.6
Quote & order management
Norada Solve360
5.0
Zoho CRM
7.5
Interaction tracking
Norada Solve360
10.0
Zoho CRM
8.3
Channel / partner relationship management
Norada Solve360
8.0
Zoho CRM
7.5

Customer Service & Support

Norada Solve360
8.7
Zoho CRM
7.6
Case management
Norada Solve360
7.0
Zoho CRM
7.7
Call center management
Norada Solve360
10.0
Zoho CRM
7.4
Help desk management
Norada Solve360
9.0
Zoho CRM
7.7

Marketing Automation

Norada Solve360
6.0
Zoho CRM
8.1
Lead management
Norada Solve360
7.0
Zoho CRM
8.1
Email marketing
Norada Solve360
5.0
Zoho CRM
8.0

CRM Project Management

Norada Solve360
7.5
Zoho CRM
7.9
Task management
Norada Solve360
8.0
Zoho CRM
8.1
Billing and invoicing management
Norada Solve360
7.0
Zoho CRM
7.7
Reporting
Norada Solve360
Zoho CRM
7.9

CRM Reporting & Analytics

Norada Solve360
9.0
Zoho CRM
8.1
Forecasting
Norada Solve360
9.0
Zoho CRM
7.9
Pipeline visualization
Norada Solve360
10.0
Zoho CRM
8.1
Customizable reports
Norada Solve360
8.0
Zoho CRM
8.3

Customization

Norada Solve360
9.5
Zoho CRM
8.4
Custom fields
Norada Solve360
10.0
Zoho CRM
8.5
Custom objects
Norada Solve360
10.0
Zoho CRM
8.4
Scripting environment
Norada Solve360
8.0
Zoho CRM
8.5
API for custom integration
Norada Solve360
10.0
Zoho CRM
8.1

Security

Norada Solve360
10.0
Zoho CRM
8.3
Single sign-on capability
Norada Solve360
10.0
Zoho CRM
8.2
Role-based user permissions
Norada Solve360
10.0
Zoho CRM
8.4

Social CRM

Norada Solve360
8.0
Zoho CRM
7.4
Social data
Norada Solve360
8.0
Zoho CRM
7.4
Social engagement
Norada Solve360
8.0
Zoho CRM
7.4

Integrations with 3rd-party Software

Norada Solve360
Zoho CRM
7.5
Marketing automation
Norada Solve360
Zoho CRM
7.7
Compensation management
Norada Solve360
Zoho CRM
7.4

Platform

Norada Solve360
Zoho CRM
7.1
Mobile access
Norada Solve360
Zoho CRM
7.1

Pros

Norada Solve360

  • Contact database.
  • Integrated communications and communication history across projects.
  • Task lists and objectives.
Mārtiņš Pakulis | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

Norada Solve360

  • More advanced filters for tasks.
  • More advanced project organization elements.
Mārtiņš Pakulis | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

Norada Solve360

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Norada Solve360

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

Norada Solve360

Norada Solve360 9.0
Based on 1 answer
I have received fast answers to any questions I have ever had. The support staff knows how to work with less tech-literate people and is patient enough to explain. Even if my issue was not solvable the support staff gave me another way to get the job done.
Mārtiņš Pakulis | TrustRadius Reviewer

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

Norada Solve360

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Norada Solve360

No answers on this topic

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

Norada Solve360

  • Easy to keep track of client needs.
  • Easy to work in a team with the same client base.
  • Easy to organize work.
Mārtiņš Pakulis | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

Norada Solve360

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Norada Solve360 Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Norada Solve360
7.0
Zoho CRM
8.0

Likelihood to Renew

Norada Solve360
Zoho CRM
7.6

Usability

Norada Solve360
Zoho CRM
8.0

Reliability and Availability

Norada Solve360
Zoho CRM
9.0

Performance

Norada Solve360
Zoho CRM
9.0

Support Rating

Norada Solve360
9.0
Zoho CRM
4.0

Online Training

Norada Solve360
Zoho CRM
8.2

Implementation Rating

Norada Solve360
Zoho CRM
8.0

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