TrustRadius: an HG Insights company

NueMD (discontinued) vs. Acuity Scheduling, a Squarespace company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    NueMD (discontinued)

    Score8 out of 10
    N/ANueMD was a cloud-based medical practice management software for small practices, featuring practice management, electronic health record, and medical billing capabilities. Acquired by AdvancedMD in 2018, it is a legacy product discontinued in late 2025.N/A

    Acuity Scheduling, a Squarespace company

    Score8.2 out of 10
    N/AAcuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.

    $14

    per month

    Pricing
    NueMD (discontinued)Acuity Scheduling, a Squarespace company
    Editions & Modules
    No answers on this topic
    Emerging
    $14
    per month
    Growing
    $23
    per month
    Powerhouse
    $45
    per month
    Offerings
    Pricing Offerings
    NueMD (discontinued)Acuity Scheduling, a Squarespace company
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    NueMD (discontinued)Acuity Scheduling, a Squarespace company
    Considered Both Products
    Discontinued Products
    No answer on this topic
    Squarespace
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    96%
    Would buy again
    26 Answers
    Delivers good value for the price
    No answers on this topic
    96%
    Delivers good value for the price
    26 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    27 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    92%
    Lived up to sales and marketing promises
    24 Answers
    Implementation went as expected
    No answers on this topic
    96%
    Implementation went as expected
    26 Answers
    Features
    NueMD (discontinued)Acuity Scheduling, a Squarespace company
    Billing and Claims Management
    Comparison of Billing and Claims Management features of NueMD (discontinued) and Acuity Scheduling, a Squarespace company
    Feature
    NueMD (discontinued)
    7.5
    3 Ratings
    0% above category average
    Acuity Scheduling, a Squarespace company
    -
    Ratings
    Real-time eligibility verification6.93 Ratings00 Ratings
    Claims management8.13 Ratings00 Ratings
    Coding9.02 Ratings00 Ratings
    Patient billing4.43 Ratings00 Ratings
    Financial Reporting9.13 Ratings00 Ratings
    Patient Scheduling
    Comparison of Patient Scheduling features of NueMD (discontinued) and Acuity Scheduling, a Squarespace company
    Feature
    NueMD (discontinued)
    8.3
    3 Ratings
    8% above category average
    Acuity Scheduling, a Squarespace company
    -
    Ratings
    Rule-based scheduling8.13 Ratings00 Ratings
    Automated appointment reminders10.02 Ratings00 Ratings
    Automated patient check-in7.22 Ratings00 Ratings
    Multi-location support9.13 Ratings00 Ratings
    Calendar interface7.23 Ratings00 Ratings
    Electronic Medical Records
    Comparison of Electronic Medical Records features of NueMD (discontinued) and Acuity Scheduling, a Squarespace company
    Feature
    NueMD (discontinued)
    8.7
    3 Ratings
    19% above category average
    Acuity Scheduling, a Squarespace company
    -
    Ratings
    Charting / document management8.13 Ratings00 Ratings
    Templates8.13 Ratings00 Ratings
    Patient portal10.01 Ratings00 Ratings
    Mobile/tablet support6.33 Ratings00 Ratings
    Fax integration10.01 Ratings00 Ratings
    Integration with other EMR and PM systems10.02 Ratings00 Ratings
    Workflow automation8.13 Ratings00 Ratings
    Speech recognition10.01 Ratings00 Ratings
    Customization6.33 Ratings00 Ratings
    E-prescribing10.02 Ratings00 Ratings
    Medical Security and Privacy
    Comparison of Medical Security and Privacy features of NueMD (discontinued) and Acuity Scheduling, a Squarespace company
    Feature
    NueMD (discontinued)
    9.1
    3 Ratings
    9% above category average
    Acuity Scheduling, a Squarespace company
    -
    Ratings
    HIPAA compliance9.13 Ratings00 Ratings
    Role-based permission levels7.23 Ratings00 Ratings
    Data backups and redundancy10.02 Ratings00 Ratings
    Local mode / networking failsafe10.02 Ratings00 Ratings
    Workflow and Scale
    Comparison of Workflow and Scale features of NueMD (discontinued) and Acuity Scheduling, a Squarespace company
    Feature
    NueMD (discontinued)
    9.7
    3 Ratings
    25% above category average
    Acuity Scheduling, a Squarespace company
    -
    Ratings
    Task tracking10.02 Ratings00 Ratings
    Specialty-specific workflows10.02 Ratings00 Ratings
    Multi-office / multi-physician capabilities9.13 Ratings00 Ratings
    Best Alternatives
    NueMD (discontinued)Acuity Scheduling, a Squarespace company
    Small Businesses
    athenaClinicals
    Score10 out of 10
    Square Appointments
    Score10 out of 10
    Medium-sized Companies
    CareLogic EHR
    Score10 out of 10
    Chili Piper
    Score8.8 out of 10
    Enterprises
    Epic
    Score8.6 out of 10
    Doodle
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    NueMD (discontinued)Acuity Scheduling, a Squarespace company
    Likelihood to Recommend
    8.0
    (4 ratings)
    9.3
    (48 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.3
    (3 ratings)
    Usability
    -
    (0 ratings)
    9.5
    (9 ratings)
    Support Rating
    -
    (0 ratings)
    9.7
    (16 ratings)
    User Testimonials
    NueMD (discontinued)Acuity Scheduling, a Squarespace company
    Likelihood to Recommend
    Discontinued Products
    Once the initial transition was complete, the software has been easy to work with and efficient. Payments are coming in quickly and we can identify errors in billing before submission making the process smooth.
    Incentivized
    Read full review
    Squarespace
    I think any business can benefit from Acuity Scheduling. In my experience, however, and maybe I just haven’t found the correct settings yet, it’s been difficult to manage 4 business schedules with multiple employees and varying hours that change day-to-day and week-to-week. So I definitely would recommend it to more simple business models with set hours, as it seems like it would have all the functions one might need. I still would recommend to more complex businesses like mine as well, but also include discussion of some of the potential drawbacks.
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • Entering patient's information
    • Creating Appointments
    • Editing appointments
    • Some reports are helpful
    Incentivized
    Read full review
    Squarespace
    • Clicking on the link opens up my calendar, which has an uncluttered look, making it easy for my prospects and clients to review their options and make their choice.
    • I am able to customize my schedule, the types of appointments I want to offer, and even decide how many appointments I want in a day. There are so many details that I can customize.
    • I can customize how my calendar and emails look for my prospects and clients so that I come across professional and coordinated. I want the look of my business, website, etc. to have a polished, cohesive, and interesting presence.
    • I love that there is a workshop/class/series option for my workshops. My attendees reserve their place and pay upfront. I can duplicate these events or add future dates. It's wonderful. This saves us a lot of time and is so convenient.
    • I haven't had any trouble with my scheduler. It works flawlessly, so I don't have to take time out of my day to fix, troubleshoot or call customer service.
    • I love that I can add questions for my prospects to answer right away before booking a call. This means 3 fewer steps for me. 1. They answer these questions without an email from me. 2. They make their reservation and get a follow-up email, right away. 3. I customized the follow-up email with more details and actions to take to prepare for our call.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • Customer Service
    • Batch Billing
    • Modifying to fit particular needs
    Incentivized
    Read full review
    Squarespace
    • Administrator interface is tricky to use. It is not easy to add new types of meetings or edit the settings on the current types of meetings we have
    • I'd like to see them send out more reminder emails leading up to the meeting scheduled to reduce the number of no-shows and reschedules
    • Make it easier to customize the confirmation emails-- easier ability to add videos and customizable text
    Incentivized
    Read full review
    Likelihood to Renew
    Discontinued Products
    No answers on this topic
    Squarespace
    Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
    Incentivized
    Read full review
    Usability
    Discontinued Products
    No answers on this topic
    Squarespace
    It is very easy to use once you get to know the program but with years of working with the program I am still finding new things that I had wished I knew about earlier. I feel like aspects of the website become hidden that would help productivity a lot if I knew they existed beforehand.
    Incentivized
    Read full review
    Support Rating
    Discontinued Products
    No answers on this topic
    Squarespace
    Every time I had a question on how to do something or had any issues with Acuity Scheduling, mainly in the very beginning, when I was learning the platform, customer service was excellent. They were prompt to respond, friendly, and very helpful until I had the right solution.
    Incentivized
    Read full review
    Alternatives Considered
    Discontinued Products
    Overall NUEMD is easy to use self explanatory and realtime helps alot when were are busy checking in patients, it gives you messages letting you know when something isnt right and that makes the claim we send out to the ins company cleaner to the return on payments from the ins co is better
    Incentivized
    Read full review
    Squarespace
    In the case of Schedulicity, the system was awesome (very easy to set up and had some nice features) but did not offer the functionality and flexibility that AcuityScheduling does. In the case of SimplyBook.me, they offer lots of functionality but the interface is extremely complex and you pay a la carte for features so you're going to pay exponentially more for the same set of features as compared to AcuityScheduling. Their customer service was also lacking, in my opinion.
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • It makes it easier to train people on how to use due to it being simple
    • Helps keep track of past present and future visits
    • Complete customizable schedule for different providers
    Incentivized
    Read full review
    Squarespace
    • Minimizing no shows
    • Giving me back time by taking tasks off my mind/to-do list to focus on bigger more important things
    • Payment management (it helps me make sure I receive my payments/recurring payments and follow up with clients if a payment has failed)
    • Honestly just saving me from scheduling nightmares and headaches
    • Timezones! It does it for you! (I work internationally)
    Incentivized
    Read full review
    ScreenShots