Nutshell CRM vs. Oracle CRM On Demand

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nutshell
Score 8.9 out of 10
N/A
Nutshell offers a CRM with contact management, calendar sync, click-to-call, and collaboration features.
$19
per month per user
Oracle CRM On Demand
Score 9.3 out of 10
N/A
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.N/A
Pricing
Nutshell CRMOracle CRM On Demand
Editions & Modules
Foundation
$19
per month per user
Growth
$32
per month per user
Pro
$49
per month per user
Business
$67
per month per user
Enterprise
$89
per month per user
No answers on this topic
Offerings
Pricing Offerings
NutshellOracle CRM On Demand
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details15% discount for annual pricing.
More Pricing Information
Community Pulse
Nutshell CRMOracle CRM On Demand
Considered Both Products
Nutshell

No answer on this topic

Oracle CRM On Demand
Chose Oracle CRM On Demand
Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline …
Features
Nutshell CRMOracle CRM On Demand
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Nutshell CRM
8.8
14 Ratings
12% above category average
Oracle CRM On Demand
8.9
25 Ratings
13% above category average
Customer data management / contact management8.213 Ratings8.025 Ratings
Workflow management10.012 Ratings9.024 Ratings
Territory management10.07 Ratings8.024 Ratings
Opportunity management10.09 Ratings8.025 Ratings
Integration with email client (e.g., Outlook or Gmail)6.013 Ratings9.022 Ratings
Contract management10.01 Ratings9.024 Ratings
Quote & order management9.18 Ratings10.023 Ratings
Interaction tracking6.011 Ratings9.024 Ratings
Channel / partner relationship management10.02 Ratings10.023 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Nutshell CRM
10.0
7 Ratings
26% above category average
Oracle CRM On Demand
9.7
24 Ratings
23% above category average
Case management10.06 Ratings10.024 Ratings
Call center management10.05 Ratings10.023 Ratings
Help desk management10.01 Ratings9.024 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Nutshell CRM
7.8
13 Ratings
0% above category average
Oracle CRM On Demand
8.5
24 Ratings
9% above category average
Lead management9.512 Ratings8.024 Ratings
Email marketing6.011 Ratings9.022 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Nutshell CRM
9.8
12 Ratings
24% above category average
Oracle CRM On Demand
9.0
24 Ratings
16% above category average
Task management9.511 Ratings9.023 Ratings
Billing and invoicing management10.01 Ratings9.022 Ratings
Reporting10.08 Ratings9.023 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Nutshell CRM
10.0
12 Ratings
27% above category average
Oracle CRM On Demand
8.5
24 Ratings
11% above category average
Forecasting10.09 Ratings10.024 Ratings
Pipeline visualization10.011 Ratings6.623 Ratings
Customizable reports10.011 Ratings9.024 Ratings
Customization
Comparison of Customization features of Product A and Product B
Nutshell CRM
9.8
10 Ratings
24% above category average
Oracle CRM On Demand
8.2
24 Ratings
7% above category average
Custom fields9.110 Ratings9.024 Ratings
Custom objects10.06 Ratings9.024 Ratings
Scripting environment10.02 Ratings5.820 Ratings
API for custom integration10.05 Ratings9.023 Ratings
Security
Comparison of Security features of Product A and Product B
Nutshell CRM
10.0
3 Ratings
17% above category average
Oracle CRM On Demand
9.5
25 Ratings
12% above category average
Single sign-on capability10.02 Ratings10.022 Ratings
Role-based user permissions10.02 Ratings9.025 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Nutshell CRM
9.3
9 Ratings
22% above category average
Oracle CRM On Demand
9.0
18 Ratings
19% above category average
Social data8.79 Ratings9.018 Ratings
Social engagement10.02 Ratings9.018 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Nutshell CRM
10.0
2 Ratings
29% above category average
Oracle CRM On Demand
9.0
22 Ratings
18% above category average
Marketing automation10.02 Ratings9.022 Ratings
Compensation management10.02 Ratings9.020 Ratings
Platform
Comparison of Platform features of Product A and Product B
Nutshell CRM
8.2
13 Ratings
8% above category average
Oracle CRM On Demand
9.0
18 Ratings
17% above category average
Mobile access8.213 Ratings9.018 Ratings
Best Alternatives
Nutshell CRMOracle CRM On Demand
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
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User Ratings
Nutshell CRMOracle CRM On Demand
Likelihood to Recommend
9.0
(12 ratings)
10.0
(26 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
7.0
(2 ratings)
9.0
(2 ratings)
Support Rating
9.5
(2 ratings)
9.0
(1 ratings)
Implementation Rating
8.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
Nutshell CRMOracle CRM On Demand
Likelihood to Recommend
Nutshell Inc.
This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis? If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
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Oracle
I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Read full review
Pros
Nutshell Inc.
  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
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Oracle
  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
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Cons
Nutshell Inc.
  • integration with email doesn't work as advertised
  • would like integration with quickbooks
  • If there is a misspelling in any one email address, you can not send a mass email. You must go back and correct each error before it can send.
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Oracle
  • The ability to schedule and push out reports is missing from this system. If we want to mass deliver a report on a schedule, we must run it, export it and email it out to the group, or purchase a 3rd party system.
  • The ability to trigger workflow events on a schedule is missing this system. Currently, there has to be a trigger initiated by a user and we have situations where we'd like to be able to schedule a work flow routine to go out and check from specific situations and then trigger an action. We'd also like to be able to trigger workflow actions on one object based on something in another object and this capability is very limited.
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Likelihood to Renew
Nutshell Inc.
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
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Oracle
Because am using oracle last 3 years and it’s great
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Usability
Nutshell Inc.
Extremely easy to use and they help you throughout the process. I find it not challenging, an effective utility to help us prioritize and engage efficiently at a reasonable price point. We enjoy working with the team there and they're easy to access. I've already recommended it to two colleagues
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Oracle
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
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Support Rating
Nutshell Inc.
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
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Oracle
As am using oracle very much satisfy.
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Implementation Rating
Nutshell Inc.
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
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Oracle
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
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Alternatives Considered
Nutshell Inc.
When I first started with BCI, they were using ACT!. It was hard to navigate and there were a lot of spots for duplicate information that made it hard to know if you were in the right spot or not. Then if you had trouble, you would spend 3 hours on the phone with customer service and often they would not even be able to find a solution. I would not recommend ACT! to anyone. Since getting nutshell, I have learned a bit about Cosential and I know that it is more catered to the construction industry and can help with proposal creation, so I think that may be something we consider in the not-too-near future.
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Oracle
MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
Read full review
Return on Investment
Nutshell Inc.
  • Nutshell CRM has had a major impact on ROI. The last program we used cost more and had fewer features and accessibility.
  • One negative impact is its email functions. As stated before in this review I need to be able to send large attachments and pics through email and Nutshell is very limited when it comes to that.
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Oracle
  • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
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ScreenShots

Nutshell Screenshots

Screenshot of Nutshell's dashboard, mobile app, and sales metrics.Screenshot of the interface to build custom pipelines.Screenshot of where to measure contact engagement with Nutshell Marketing emails, forms, website traffic, and landing pages.Screenshot of the interface to engage with website visitors and leads throughout the buying journey via multiple channels using Nutshell Engagement. Channels include SMS, AI webchat, WhatsApp, Facebook Messenger, and Instagram DMs.Screenshot of Quotes & Invoices, where users can create, send, and monitor custom quotes and invoices without leaving Nutshell.