What users are saying about
21 Ratings
21 Ratings
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Score 8.5 out of 100
110 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Nutshell
7.3
Oracle CRM On Demand
8.7
Customer data management / contact management
Nutshell
9.0
Oracle CRM On Demand
9.3
Workflow management
Nutshell
8.1
Oracle CRM On Demand
8.9
Territory management
Nutshell
6.0
Oracle CRM On Demand
9.3
Opportunity management
Nutshell
8.7
Oracle CRM On Demand
9.2
Integration with email client (e.g., Outlook or Gmail)
Nutshell
7.5
Oracle CRM On Demand
9.0
Quote & order management
Nutshell
6.8
Oracle CRM On Demand
8.5
Interaction tracking
Nutshell
9.3
Oracle CRM On Demand
8.3
Channel / partner relationship management
Nutshell
3.0
Oracle CRM On Demand
8.2
Contract management
Nutshell
Oracle CRM On Demand
7.8

Customer Service & Support

Nutshell
8.8
Oracle CRM On Demand
8.4
Case management
Nutshell
9.7
Oracle CRM On Demand
8.5
Call center management
Nutshell
8.0
Oracle CRM On Demand
8.7
Help desk management
Nutshell
Oracle CRM On Demand
8.1

Marketing Automation

Nutshell
8.1
Oracle CRM On Demand
8.9
Lead management
Nutshell
8.4
Oracle CRM On Demand
8.9
Email marketing
Nutshell
7.8
Oracle CRM On Demand
8.8

CRM Project Management

Nutshell
9.0
Oracle CRM On Demand
8.7
Task management
Nutshell
9.1
Oracle CRM On Demand
8.3
Reporting
Nutshell
8.8
Oracle CRM On Demand
8.2
Billing and invoicing management
Nutshell
Oracle CRM On Demand
9.6

CRM Reporting & Analytics

Nutshell
8.2
Oracle CRM On Demand
8.4
Forecasting
Nutshell
8.0
Oracle CRM On Demand
8.7
Pipeline visualization
Nutshell
8.0
Oracle CRM On Demand
8.6
Customizable reports
Nutshell
8.7
Oracle CRM On Demand
7.9

Customization

Nutshell
8.2
Oracle CRM On Demand
8.4
Custom fields
Nutshell
7.9
Oracle CRM On Demand
8.9
Custom objects
Nutshell
9.0
Oracle CRM On Demand
8.1
Scripting environment
Nutshell
9.0
Oracle CRM On Demand
7.9
API for custom integration
Nutshell
7.1
Oracle CRM On Demand
8.7

Security

Nutshell
7.5
Oracle CRM On Demand
9.4
Single sign-on capability
Nutshell
9.0
Oracle CRM On Demand
9.0
Role-based user permissions
Nutshell
6.0
Oracle CRM On Demand
9.8

Social CRM

Nutshell
7.7
Oracle CRM On Demand
9.8
Social data
Nutshell
7.4
Oracle CRM On Demand
9.8
Social engagement
Nutshell
8.0
Oracle CRM On Demand
9.9

Integrations with 3rd-party Software

Nutshell
8.0
Oracle CRM On Demand
8.6
Marketing automation
Nutshell
8.0
Oracle CRM On Demand
8.5
Compensation management
Nutshell
8.0
Oracle CRM On Demand
8.7

Platform

Nutshell
7.7
Oracle CRM On Demand
9.3
Mobile access
Nutshell
7.7
Oracle CRM On Demand
9.3

Pros

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Cons

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Likelihood to Renew

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Usability

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Support Rating

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Implementation Rating

Nutshell

Nutshell 8.0
Based on 1 answer
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Alternatives Considered

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Return on Investment

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Nutshell
8.5
Oracle CRM On Demand
8.1

Likelihood to Renew

Nutshell
10.0
Oracle CRM On Demand

Usability

Nutshell
9.0
Oracle CRM On Demand
9.0

Support Rating

Nutshell
9.5
Oracle CRM On Demand

Implementation Rating

Nutshell
8.0
Oracle CRM On Demand
10.0

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