What users are saying about
21 Ratings
23 Ratings
21 Ratings
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Score 8.6 out of 100
23 Ratings
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Score 7 out of 100

Likelihood to Recommend

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Nutshell
7.3
Vtiger
7.7
Customer data management / contact management
Nutshell
9.0
Vtiger
8.5
Workflow management
Nutshell
8.1
Vtiger
6.8
Territory management
Nutshell
6.0
Vtiger
Opportunity management
Nutshell
8.7
Vtiger
6.9
Integration with email client (e.g., Outlook or Gmail)
Nutshell
7.5
Vtiger
7.3
Quote & order management
Nutshell
6.8
Vtiger
7.9
Interaction tracking
Nutshell
9.3
Vtiger
9.4
Channel / partner relationship management
Nutshell
3.0
Vtiger
Contract management
Nutshell
Vtiger
7.4

Customer Service & Support

Nutshell
8.8
Vtiger
7.8
Case management
Nutshell
9.7
Vtiger
7.4
Call center management
Nutshell
8.0
Vtiger
Help desk management
Nutshell
Vtiger
8.1

Marketing Automation

Nutshell
8.1
Vtiger
9.1
Lead management
Nutshell
8.4
Vtiger
8.8
Email marketing
Nutshell
7.8
Vtiger
9.4

CRM Project Management

Nutshell
9.0
Vtiger
8.8
Task management
Nutshell
9.1
Vtiger
8.0
Reporting
Nutshell
8.8
Vtiger
9.0
Billing and invoicing management
Nutshell
Vtiger
9.3

CRM Reporting & Analytics

Nutshell
8.2
Vtiger
9.5
Forecasting
Nutshell
8.0
Vtiger
8.9
Pipeline visualization
Nutshell
7.9
Vtiger
10.0
Customizable reports
Nutshell
8.7
Vtiger
9.5

Customization

Nutshell
8.2
Vtiger
7.9
Custom fields
Nutshell
7.9
Vtiger
7.8
Custom objects
Nutshell
9.0
Vtiger
8.7
Scripting environment
Nutshell
9.0
Vtiger
API for custom integration
Nutshell
7.1
Vtiger
7.4

Security

Nutshell
7.5
Vtiger
8.7
Single sign-on capability
Nutshell
9.0
Vtiger
Role-based user permissions
Nutshell
6.0
Vtiger
8.7

Social CRM

Nutshell
7.7
Vtiger
5.9
Social data
Nutshell
7.4
Vtiger
Social engagement
Nutshell
8.0
Vtiger
5.9

Integrations with 3rd-party Software

Nutshell
8.0
Vtiger
Marketing automation
Nutshell
8.0
Vtiger
Compensation management
Nutshell
8.0
Vtiger

Platform

Nutshell
7.7
Vtiger
5.7
Mobile access
Nutshell
7.7
Vtiger
5.7

Pros

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Vtiger

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley | TrustRadius Reviewer

Cons

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Likelihood to Renew

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Usability

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Support Rating

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Vtiger

Vtiger 9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Implementation Rating

Nutshell

Nutshell 8.0
Based on 1 answer
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Alternatives Considered

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Vtiger

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful
Nomar Norono | TrustRadius Reviewer

Return on Investment

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Vtiger

  • The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* / user / month

Vtiger Editions & Modules

Edition
Sales Starter$101
Sales Professional$201
Support Starter$101
Support Professional$201
Ultimate$301
  1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

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