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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    NWEA MAP Suite

    Score10 out of 10
    N/ANWEA, a nonprofit headquartered in Portland, offers the MAP Suite, their flagship assessment platform and suite.N/A

    Zoho Assist

    Score8.4 out of 10
    N/AZoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

    $12

    per technician/per month

    Pricing
    NWEA MAP SuiteZoho Assist
    Editions & Modules
    No answers on this topic
    Remote Support - Standard
    $12
    per technician/per month
    Unattended Access - Standard
    $12
    25 unattended computers/per month
    Remote Support - Professional
    $18
    per technician/per month
    Unattended Access - Professional
    $18
    25 unattended computers/per month
    Remote Support - Enterprise
    $28
    per technician/per month
    Offerings
    Pricing Offerings
    NWEA MAP SuiteZoho Assist
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    NWEA MAP SuiteZoho Assist
    Considered Both Products
    NWEA
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    90%
    Would buy again
    19 Answers
    Delivers good value for the price
    No answers on this topic
    95%
    Delivers good value for the price
    20 Answers
    Happy with the feature set
    No answers on this topic
    95%
    Happy with the feature set
    20 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    88%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    No answers on this topic
    95%
    Implementation went as expected
    19 Answers
    Features
    NWEA MAP SuiteZoho Assist
    Remote Administration
    Comparison of Remote Administration features of NWEA MAP Suite and Zoho Assist
    Feature
    NWEA MAP Suite
    -
    Ratings
    Zoho Assist
    8.0
    24 Ratings
    1% above category average
    Screen sharing00 Ratings8.822 Ratings
    File transfer00 Ratings8.123 Ratings
    Instant message00 Ratings8.322 Ratings
    Secure remote access with Smart Card authentication00 Ratings10.02 Ratings
    Access to sleeping/powered-off computers00 Ratings7.620 Ratings
    Over-the-Internet remote session00 Ratings8.823 Ratings
    Initiate remote control from mobile00 Ratings7.414 Ratings
    Remote management of servers & workstations00 Ratings9.019 Ratings
    Remote Active Directory® management00 Ratings4.43 Ratings
    Centralized management dashboard00 Ratings8.418 Ratings
    Session record00 Ratings8.515 Ratings
    Annotations00 Ratings7.613 Ratings
    Monitoring and Alerts00 Ratings7.14 Ratings
    Multi-platform remote control00 Ratings8.616 Ratings
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    NWEA MAP SuiteZoho Assist
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    Score9.9 out of 10
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    Score7.2 out of 10
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    Renaissance Accelerated Reader
    Score9.9 out of 10
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    Renaissance Accelerated Reader
    Score9.9 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    NWEA MAP SuiteZoho Assist
    Likelihood to Recommend
    10.0
    (2 ratings)
    8.7
    (24 ratings)
    Usability
    -
    (0 ratings)
    8.7
    (14 ratings)
    Support Rating
    10.0
    (1 ratings)
    9.0
    (6 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    NWEA MAP SuiteZoho Assist
    Likelihood to Recommend
    NWEA
    NWEA MAP is a great assessment for 1st grade and up. It directly aligns with the college and career standards. It can predict achievement on the ACT and state assessments. NWEA MAP used with kindergarten is not as aligned. It is very difficult for new kindergarteners to take. Most students guess because the assessment gets very long for them. It is a great assessment for the middle of the year for high achievers and at the end of the year for all students who are entering 1st grade.
    Incentivized
    Read full review
    Zoho
    If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.
    Incentivized
    Read full review
    Pros
    NWEA
    • NWEA MAP Suite calculates projected growth for individual students based on their grade level and RIT score for each subject.
    • Projected growth can be found on many different reports.
    Incentivized
    Read full review
    Zoho
    • One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
    • One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
    • Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
    • sometimes I use video chat as a meeting tool with users
    • The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
    Incentivized
    Read full review
    Cons
    NWEA
    • NWEA MAP has technical issues during prime testing times (fall, winter, and spring). It is as if the system gets overloaded and cannot handle all of the students logged on at once.
    • I would like to be able to see the reports immediately. Currently, you have to wait until the next day for the scores to be available.
    Incentivized
    Read full review
    Zoho
    • Instructions to the tech and the person receiving support could be more clear.
    • Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
    • It would be nice to have a PC app to use instead of accessing via the browser.
    Incentivized
    Read full review
    Usability
    NWEA
    No answers on this topic
    Zoho
    Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.
    Incentivized
    Read full review
    Support Rating
    NWEA
    The customer service is phenomenal! Every time I call, which is not very often, I always get a friendly agent that works hard to solve my problem and does not give up. They look at all angles of the issue and will go above and beyond to help. For example, our students are rostered by connecting NWEA MAP Suite to our SIS, and sometimes there is a glitch. NWEA will call the other software company if necessary, to help get the glitch fixed.
    Incentivized
    Read full review
    Zoho
    Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this
    regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
    Read full review
    Implementation Rating
    NWEA
    No answers on this topic
    Zoho
    Make it easier to deploy mulitple agents for different departments.
    Incentivized
    Read full review
    Alternatives Considered
    NWEA
    NWEA MAP Suite is more directly aligned to our college and career readiness state standards and ACT. The questions are more rigorous than Renaissance Star Assessments. The reports on the NWEA MAP Suite are more detailed and exact in where the data came from.
    Incentivized
    Read full review
    Zoho
    The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.
    Incentivized
    Read full review
    Return on Investment
    NWEA
    • Allowed us to test students 3x a year to better evaluate if a student is growing or not.
    • The data from the MAP assessment may be included as part of the placement review process along with other data points, such as student work samples and other assessment data to help determine if a student is ready for the next grade level.
    Incentivized
    Read full review
    Zoho
    • Zoho Assist helped in managing our files and records even if ours is not an Enterprise version.
    • Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money.
    • Low maintenance costs, since Zoho Assist is cloud-based
    Incentivized
    Read full review
    ScreenShots

    Zoho Assist Screenshots

    Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics