Zoho Assist - Why it works for my company
June 24, 2025

Zoho Assist - Why it works for my company

Mike Ellis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Assist

As a sole proprietor LLC, the only employees I have are me, myself, and I. Because of this, it is often more efficient to connect with my clients that I need to service remotely. This is where Zoho Assist comes in to play for my business. I have used other remote support software programs before, but for the cost I pay for Zoho Assist, I am able to service more customers than I could with the competitors. Plus, it works on Windows, Mac, Linux, and even some mobile devices, so I can troubleshoot a lot more devices than I could before. All in all, I have been extremely pleased with Zoho Assist, and I highly recommend it to everyone that has a need for remote support. I primarily use the Unattended Access for my clients, and it works like a champ.

Pros

  • Unattended Access
  • One time support sessions
  • Being able to connect without the need to drive to my client
  • More flexibility in scheduling appointments.

Cons

  • Occassionally, it will say that it is not online, even though it is. This is rare.
  • Dealing with multiple monitors is sometimes troubling to handle.
  • Copying and pasting from my machine to the remote machine doesn't always work seamlessly.
  • Saves gas expense
  • Helps me with initial troubleshooting of the issue
  • I am able to help clients further away than my drive-able area.
The system works. It is well designed and implemented. If the product didn't work, I wouldn't waste my time or my resources on it, but it does. When I connect to a system, it is as if I am at my clients location, sitting at their keyboard. It just works.
The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.

Do you think Zoho Assist delivers good value for the price?

Yes

Are you happy with Zoho Assist's feature set?

Yes

Did Zoho Assist live up to sales and marketing promises?

Yes

Did implementation of Zoho Assist go as expected?

Yes

Would you buy Zoho Assist again?

Yes

I've got a full day, and I get a call from a client. My email isn't working. I can't get Outlook to stay running. It opens and then shuts down. I am about to end the day, but before I shut down my laptop, I'm able to remote into my client's computer, check out his Outlook, and try some things. In this case, I do need to visit the client, but I know already that there are some things that I've tried already so it will reduce the amount of time I need to spend at their location.

Zoho Assist Feature Ratings

Remote Administration
7.8
Screen sharing
Not Rated
File transfer
8
Instant message
Not Rated
Access to sleeping/powered-off computers
4
Over-the-Internet remote session
10
Initiate remote control from mobile
7
Remote management of servers & workstations
9
Centralized management dashboard
8
Session record
7
Annotations
Not Rated
Multi-platform remote control
9

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