Zoho Assist is Worth the Money
Updated July 15, 2025

Zoho Assist is Worth the Money

Joe Zicari | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Assist

We utilize Zoho Assist in a few ways. 1. Remote access to our existing pcs in our infrastructure. 2. Access to staff pcs remotely. 3. We are able to build out "departments" so certain PCs are only accessible by certain staff. Makes it easier to maintain a great remote access work flow.

Pros

  • light weight client install
  • access anywhere
  • unattended install/access
  • web portal with tons of features

Cons

  • Layout of UI
  • Sometimes agents have issues with connecting a reboot seems to fix it
  • Support could be a little snappier (not a deal breaker but a suggestion)
  • We are able to access devices remotely without having be onsite
  • Unlimited number of technicians
  • Licensing price is lower than others so having 1500 agents but unlimited techs is helpful
The product works great on the webUI. I'm being stingy and not giving it a 10 because I think the mobile version needs a lot of work. In my opinion, the product is worth the price. The feature set alone is robust and because of that makes it a better solution than a lot of the others out there.
Better features, better pricing, better access options We've moved from 2 other products to Zoho Assist based on the price, features and access options. (Unattend versus support website/sending a link to a user)

Do you think Zoho Assist delivers good value for the price?

Yes

Are you happy with Zoho Assist's feature set?

Yes

Did Zoho Assist live up to sales and marketing promises?

Yes

Did implementation of Zoho Assist go as expected?

Yes

Would you buy Zoho Assist again?

Yes

Unattended installs help with gaining access to devices anywhere there is an internet connection (based on your devices/companies devices). If you don't own any machines or don't need to access them via unattend, then, in my opinion, don't opt in. The support access via the web is a game changer for us. We are able to help users no matter where they are - the step by step process is very helpful, especially for users who are not as tech savy.

Zoho Assist Feature Ratings

Remote Administration
8.3
Screen sharing
10
File transfer
8
Instant message
8
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
10
Initiate remote control from mobile
7
Remote management of servers & workstations
8
Centralized management dashboard
8
Session record
8
Annotations
8

Using Zoho Assist

10 - They use the software to remote access their own PCs when not in the office. Additionally it's used to help remote access into systems to support staff that may be facing issues doing certain tasks.
8 - Need to be able to navigate web browser, know the different functions within the portal. Overall it doesn't require a lot of "IT Skill".
  • Remote access for end users
  • Remote access for support staff
  • On the go support for all aspects
  • IT staff getting access to their devices easier
  • Create different groups and group access for PCs (Departments)
  • unlimited license for Techs

Evaluating Zoho Assist and Competitors

Yes - We replaced the following: GoToAssist/WebEx with ZohoAssist when time came up for renewal.
  • Cloud Solutions
  • Integration with Other Systems
  • Ease of Use
  • Other
There were a few reasons why.
The price point was one of the best in the industry. The feature set given to us that we use. We have numerous tools at our disposal when it comes to remote management and support.
Scale roll out would have been down a little neater/easier but that is on us as a company and not Zoho.

Zoho Assist Implementation

Make it easier to deploy mulitple agents for different departments.
  • Implemented in-house
Change management was minimal - None
  • Agent deployment (which one to use, easiest way to use it)

Zoho Assist Support

Support for Zoho is pretty good. They're pretty quick to update/reply etc. Opening a support ticket from the web is the easiest.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We did purchase it.
We needed the product to support our 1200+ devices and 2000+ employees.

We are able to create different groups, give extra access, etc.
Implementing the sub domain for our users to use when needing support.
Zoho support walked me thru the steps very quickly and easily might i add.

Using Zoho Assist

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Creating groups or departments
  • Remote access to devices that are managed
  • Giving users a URL to go to, so we can connect to their devices.
  • Agent install is sometimes not clear cut
Yes - Works well enough. Anytime you try to remote a device on a smartphone is going to be difficult. Standard tasks are easy enough.

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