Great value and functionality
April 17, 2025

Great value and functionality

Tim LeBaron | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Assist

As an IT Professional in a small organization I've got budget restraints, but still have problems to solve. Zoho Assist has allowed me to connect to employees in the organization in multiple locations at a price that we can afford. We have employees working from home and other remote locations, and on site IT gets costly and time consuming. Zoho Assist allows me to do more with my time and support the needs of our company.

Pros

  • Simple connections.
  • Allows me to support mobile.
  • Allows unattended access.

Cons

  • Instructions to the tech and the person receiving support could be more clear.
  • Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
  • It would be nice to have a PC app to use instead of accessing via the browser.
  • Using Zoho Assist has saved us hundreds of dollars in remote support fees.
  • The ability to give remote support has not only saved our IT department time and money, but has impacted every department in our organization.
  • Remote support has allowed us to keep our IT staffing costs low. Instead of hiring more people to move around and manage the flow across the organization, less people can manage more and "be in more than one place at a time".
I can do almost everything I want to with Zoho Assist. Zoho has proven to be continuously innovating though, so I'm confident over time the limitations I now face will be sorted out.
I have been impressed with the options that Zoho has for the price. It has really allowed us to do what we need to do at a price that is reasonable.

Do you think Zoho Assist delivers good value for the price?

Yes

Are you happy with Zoho Assist's feature set?

Yes

Did Zoho Assist live up to sales and marketing promises?

Yes

Did implementation of Zoho Assist go as expected?

Yes

Would you buy Zoho Assist again?

Yes

Zoho Assist has been great for me when someone calls and has problems accessing files, or can't figure out why their computer is doing something weird. I can just send them a link and be connected to them in a couple minutes. I've tried providing support to mobile devices and it has proven to be a challenge, especially if the user on the other end is not particularly tech savvy. The installation process is not intuitive and the functionality of the support once I was connected was not very good.

Zoho Assist Feature Ratings

Remote Administration
9.5
Screen sharing
10
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
5
Remote management of servers & workstations
10
Centralized management dashboard
10
Session record
10
Annotations
Not Rated
Multi-platform remote control
10

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