Item: Zoho Assist
Rating: 10
Author: Brigitta Witsken

Overall Satisfaction with Zoho Assist

Use Cases and Deployment Scope

I use Zoho Assist on a daily basis as a reliable remote support tool to connect to users' computers. It allows me to quickly and securely access their systems, identify issues, and perform necessary troubleshooting in real time. Whether it’s resolving technical errors, walking someone through a process, or installing updates, Zoho Assist plays a vital role in helping me provide efficient and seamless support, no matter where the user is located.

Pros and Cons

Pros

Secure remote access
Easy Deployment
Unattended Access

Cons

Easier Copy/Paste from remote computer to the controlling computer would be nice

Return on Investment

Savings
Easier management of remote computers

Usability

Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.

Alternatives Considered

LogMeIn Rescue, TeamViewer and AnyDesk

After evaluating several remote support solutions, I chose Zoho Assist primarily because it offers the same—if not better—features as its competitors, but at a significantly more affordable price point. The platform includes robust remote access, file transfer, and unattended access capabilities, all of which are essential for my daily operations. Compared to other tools I considered, Zoho Assist delivers excellent performance and reliability without the high cost, making it a smart and cost-effective choice for both individuals and businesses. Its user-friendly interface and consistent updates further reinforced my decision to go with Zoho Assist.

Key Insights

Do you think Zoho Assist delivers good value for the price?

Yes

Are you happy with Zoho Assist's feature set?

Yes

Did Zoho Assist live up to sales and marketing promises?

Yes

Did implementation of Zoho Assist go as expected?

Yes

Would you buy Zoho Assist again?

Yes

Likelihood to Recommend

We were previously using another remote support solution, but when their pricing increased significantly, we began looking for alternatives. That’s when we discovered Zoho Assist. It offers the same level of functionality and reliability as our previous provider—at a much more reasonable cost. I have already recommended Zoho Assist to multiple other IT professionals.

Zoho Assist Feature Ratings

Comments

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Feature-Rich Remote Support at a Fraction of the Cost Why Zoho Assist Stands Out