Zoho Assist

Zoho Assist

Zoho Assist

129 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Zoho Assist	Score 8.7 out of 10	N/A	Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.	$12 per technician/per month

Pricing

Zoho Assist

Editions & Modules

Remote Support - Standard: $12
per technician/per month
Unattended Access - Standard: $12
25 unattended computers/per month
Remote Support - Professional: $18
per technician/per month
Unattended Access - Professional: $18
25 unattended computers/per month
Remote Support - Enterprise: $28
per technician/per month

Offerings

Pricing Offerings
Zoho Assist
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No

Entry-level Setup Fee

Optional

Additional Details

—

More Pricing Information

Community Pulse
	Zoho Assist
Considered Both Products	Zoho Assist SX steven Xing System Administrator Chose Zoho Assist Endpoint Central needs VPN connection Incentivized Helpful? JZ Joe Zicari Network Administrator Chose Zoho Assist Better features, better pricing, better access options We've moved from 2 other products to Zoho Assist based on the price, features and access options. (Unattend versus support website/sending a link to a user) Incentivized Helpful? Verified User Technician Chose Zoho Assist Price vs. Features and Performance we have found Zoho Assist to be the best. Incentivized Helpful? JG Jose Gomiz Endpoint Manager Chose Zoho Assist We also evaluated Intune remote support offering and TeamViewer. Those two performed worse than Zoho Assist, despite being more expensive, and their multi-platform support didn't match Zoho Assist either. So choosing the latter was a no-brainer for us. Incentivized Helpful? Brigitta Witsken Director of IT Chose Zoho Assist After evaluating several remote support solutions, I chose Zoho Assist primarily because it offers the same—if not better—features as its competitors, but at a significantly more affordable price point. The platform includes robust remote access, file transfer, and unattended … Incentivized Helpful? Mike Ellis Owner Chose Zoho Assist The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will … Incentivized Helpful? JF Jason Faller Director of IT Chose Zoho Assist i was interested in remote access, OS updates and unattended access. This was the only option I found that offered those features, with out paying for all the extras that we will not use as a company but have to pay for Incentivized Helpful? TL Tim LeBaron IT Director Chose Zoho Assist I have been impressed with the options that Zoho has for the price. It has really allowed us to do what we need to do at a price that is reasonable. Incentivized Helpful? Verified User Analyst Chose Zoho Assist All of the products listed can be used as standalone products or like we do as a suite of products that help various teams and departments make the day to day operations run more smoothly and efficiently. The only non Zoho product that i currently use that is like Zoho Assist … Incentivized Helpful? Verified User Manager Chose Zoho Assist More affordable. Incentivized Helpful? Verified User Manager Chose Zoho Assist Easier to install, and run. Less cost. User friendly and easily adoptable. Incentivized Helpful? JM Johnston Mukwi IT Support Chose Zoho Assist Zoho Assist is known to have a diagnostic tool, which gives solutions remotely to users whose systems have issues. More so, Zoho Assist operates on all gadgets, which have an Internet connection. Sessions are easily recorded using the program. The tool has mobile screen access … Incentivized Helpful? Verified User Administrator Chose Zoho Assist Zoho Assist was recommended by a close colleague who has been fully utilizing the software and using it for all their users, which we are still working to implement. The easy platform, easy setup, fast, friendly GUI and web interface make it one of the best solutions I have … Incentivized Helpful? BB Betty Bunny Certified Public Accountant Chose Zoho Assist Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective … Incentivized Helpful? Logan Baker Principal & CEO Chose Zoho Assist Zoho Assist is excellent. I've used Team Viewer extensively and will never use it again. It is a massive waste of money compared to Zoho Assist. I have not had subscriptions as a user to LogMeIn, JoinMe, or GoToAssist, however, I have used them while being assisted by … Incentivized Helpful? Verified User Director Chose Zoho Assist TeamViewer, Logmein, Remote Support. None of the above are perfect by any means however I did not find the frustrations, on-going issues and lack of support I get with Zoho Assist. Helpful? CY Camila Yamamoto IT Specialist Chose Zoho Assist When the company bought this software, we decided on Zoho Assist because there were other management employees and specialists who already used and approved this software. Support and warranty are great. It is an easy tool to learn and use every day. Features work fine without … Incentivized Helpful? Lark Ismail Website Support, Managing Director Chose Zoho Assist Zoho Assist is often compared to screen sharing programs for meetings but its value is in the remote control and technical support functions. LogMeIn offers a similar function but at many times the monthly cost. They also charge extra monthly to use the software on mobile. Zoho … Incentivized Helpful? Khashi Rahmani Territory Manager Chose Zoho Assist Our company uses most of the Zoho products so Zoho Assist seemed like a no-brainer. Capability-wise it offers all the basics our support needs to remote into a workstation and modify files, surf through browsers, and occasionally provide 'mini screenshare training' with clients. Incentivized Helpful? Alexis Correa Dueño principal Chose Zoho Assist Regarding the issue of costs, I think that Zoho Assist is much more accessible and that is a benefit for both me and the customers who request remote assistance. Incentivized Helpful? Verified User Employee Chose Zoho Assist My marketing team used to use Pardot instead of Zoho Assist and the reason we switched was because Zoho had everything in one place. Incentivized Helpful?

Features

Zoho Assist

Remote Administration

Comparison of Remote Administration features of Product A and Product B
	Zoho Assist 8.1 23 Ratings 2% above category average
Screen sharing	8.921 Ratings
File transfer	8.222 Ratings
Instant message	8.421 Ratings
Secure remote access with Smart Card authentication	10.02 Ratings
Access to sleeping/powered-off computers	7.719 Ratings
Over-the-Internet remote session	8.922 Ratings
Initiate remote control from mobile	7.313 Ratings
Remote management of servers & workstations	9.018 Ratings
Remote Active Directory® management	4.43 Ratings
Centralized management dashboard	8.417 Ratings
Session record	8.514 Ratings
Annotations	7.712 Ratings
Monitoring and Alerts	7.14 Ratings
Multi-platform remote control	8.715 Ratings

Best Alternatives
	Zoho Assist
Small Businesses	Getscreen.me Score 9.6 out of 10
Medium-sized Companies	Remote Desktop Manager Score 9.4 out of 10
Enterprises	Remote Desktop Manager Score 9.4 out of 10
All Alternatives	View all alternatives

User Ratings
	Zoho Assist
Likelihood to Recommend	8.8 (23 ratings)
Usability	8.7 (13 ratings)
Support Rating	9.0 (6 ratings)
Implementation Rating	9.0 (1 ratings)

User Testimonials
	Zoho Assist
Likelihood to Recommend	Zoho If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing. Incentivized JG Jose Gomiz Endpoint Manager Read full review
Pros	Zoho One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later. One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it. Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered sometimes I use video chat as a meeting tool with users The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive Incentivized SX steven Xing System Administrator Read full review
Cons	Zoho Instructions to the tech and the person receiving support could be more clear. Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional. It would be nice to have a PC app to use instead of accessing via the browser. Incentivized TL Tim LeBaron IT Director Read full review
Usability	Zoho Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow. Incentivized Brigitta Witsken Director of IT Read full review
Support Rating	Zoho Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc. Verified User Anonymous Read full review
Implementation Rating	Zoho Make it easier to deploy mulitple agents for different departments. Incentivized JZ Joe Zicari Network Administrator Read full review
Alternatives Considered	Zoho The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come. Incentivized Mike Ellis Owner Read full review
Return on Investment	Zoho Zoho Assist helped in managing our files and records even if ours is not an Enterprise version. Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money. Low maintenance costs, since Zoho Assist is cloud-based Incentivized Verified User Anonymous Read full review
ScreenShots	Zoho Assist Screenshots