Zoho Assist

Zoho Assist

96 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Zoho Assist	Score 7.0 out of 10	N/A	Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.	$12 per technician/per month

Pricing

Zoho Assist

Editions & Modules

Remote Support - Standard: $12
per technician/per month
Unattended Access - Standard: $12
25 unattended computers/per month
Remote Support - Professional: $18
per technician/per month
Unattended Access - Professional: $18
25 unattended computers/per month
Remote Support - Enterprise: $28
per technician/per month

Offerings

Pricing Offerings
Zoho Assist
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No

Entry-level Setup Fee

Optional

Additional Details

—

More Pricing Information

Community Pulse
	Zoho Assist
Considered Both Products	Zoho Assist Verified User Manager Chose Zoho Assist More affordable. Incentivized Helpful? Verified User Manager Chose Zoho Assist Easier to install, and run. Less cost. User friendly and easily adoptable. Incentivized Helpful? JM Johnston Mukwi IT Support Chose Zoho Assist Zoho Assist is known to have a diagnostic tool, which gives solutions remotely to users whose systems have issues. More so, Zoho Assist operates on all gadgets, which have an Internet connection. Sessions are easily recorded using the program. The tool has mobile screen access … Incentivized Helpful? Verified User Administrator Chose Zoho Assist Zoho Assist was recommended by a close colleague who has been fully utilizing the software and using it for all their users, which we are still working to implement. The easy platform, easy setup, fast, friendly GUI and web interface make it one of the best solutions I have … Incentivized Helpful? BB Betty Bunny Certified Public Accountant Chose Zoho Assist Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective … Incentivized Helpful? Logan Baker Principal & CEO Chose Zoho Assist Zoho Assist is excellent. I've used Team Viewer extensively and will never use it again. It is a massive waste of money compared to Zoho Assist. I have not had subscriptions as a user to LogMeIn, JoinMe, or GoToAssist, however, I have used them while being assisted by … Incentivized Helpful? Verified User Director Chose Zoho Assist TeamViewer, Logmein, Remote Support. None of the above are perfect by any means however I did not find the frustrations, on-going issues and lack of support I get with Zoho Assist. Helpful? CY Camila Yamamoto IT Specialist Chose Zoho Assist When the company bought this software, we decided on Zoho Assist because there were other management employees and specialists who already used and approved this software. Support and warranty are great. It is an easy tool to learn and use every day. Features work fine without … Incentivized Helpful? Lark Ismail Website Support, Managing Director Chose Zoho Assist Zoho Assist is often compared to screen sharing programs for meetings but its value is in the remote control and technical support functions. LogMeIn offers a similar function but at many times the monthly cost. They also charge extra monthly to use the software on mobile. Zoho … Incentivized Helpful? Khashi Rahmani Territory Manager Chose Zoho Assist Our company uses most of the Zoho products so Zoho Assist seemed like a no-brainer. Capability-wise it offers all the basics our support needs to remote into a workstation and modify files, surf through browsers, and occasionally provide 'mini screenshare training' with clients. Incentivized Helpful? Alexis Correa Dueño principal Chose Zoho Assist Regarding the issue of costs, I think that Zoho Assist is much more accessible and that is a benefit for both me and the customers who request remote assistance. Incentivized Helpful? Verified User Employee Chose Zoho Assist My marketing team used to use Pardot instead of Zoho Assist and the reason we switched was because Zoho had everything in one place. Incentivized Helpful?
Top Pros	Pro Easy to use Pro Remote assistance Pro Support sessions
Top Cons	Minus Set up Minus Remote access Minus Get resolved

Features

Zoho Assist

Remote Administration

Comparison of Remote Administration features of Product A and Product B
	Zoho Assist 8.3 12 Ratings 1% above category average
Screen sharing	8.511 Ratings
File transfer	9.011 Ratings
Instant message	8.312 Ratings
Secure remote access with Smart Card authentication	10.02 Ratings
Access to sleeping/powered-off computers	3.910 Ratings
Over-the-Internet remote session	9.012 Ratings
Initiate remote control from mobile	9.17 Ratings
Remote management of servers & workstations	8.88 Ratings
Remote Active Directory® management	4.43 Ratings
Centralized management dashboard	8.98 Ratings
Session record	9.76 Ratings
Annotations	10.06 Ratings
Monitoring and Alerts	7.14 Ratings
Multi-platform remote control	9.06 Ratings

Best Alternatives
	Zoho Assist
Small Businesses	Getscreen.me Score 9.8 out of 10
Medium-sized Companies	mRemoteNG Score 9.7 out of 10
Enterprises	Remote Desktop Services Score 9.0 out of 10
All Alternatives	View all alternatives

User Ratings
	Zoho Assist
Likelihood to Recommend	8.4 (12 ratings)
Usability	8.7 (2 ratings)
Support Rating	9.3 (5 ratings)

User Testimonials
	Zoho Assist
Likelihood to Recommend	Zoho Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily. Incentivized Verified User Anonymous Read full review
Pros	Zoho Zoho Assist has the diagnostic support remotely handled. Surveys are easily done with Zoho Assist. Functioning in all systems and devices. Recording of remote sessions. Incentivized JM Johnston Mukwi IT Support Read full review
Cons	Zoho Wake on LAN is very unreliable. Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL. Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response. File transfer clunky, slow and inconsistent. Clients often show offline when actually available and online. Copy/paste inconsistent (clipboard). Initially slow to connect to clients. Verified User Anonymous Read full review
Usability	Zoho Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support. Incentivized Logan Baker Principal & CEO Read full review
Support Rating	Zoho As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it Incentivized CY Camila Yamamoto IT Specialist Read full review
Alternatives Considered	Zoho Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost. Incentivized BB Betty Bunny Certified Public Accountant Read full review
Return on Investment	Zoho It's the most cost-effective service I've found with device control features, saving money. It's reliable whenever we need it. Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one. Incentivized Lark Ismail Website Support, Managing Director Read full review
ScreenShots	Zoho Assist Screenshots