What users are saying about
18 Ratings
18 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Zoho Assist

The main scenario used with this software is call resolution through remote listening. More than 95% of calls are resolved without leaving office. Others are required to go to the site to settle in person. Zoho Assist delivers on its promise and its remote access features are great and work very well. I always recommend it to friends of other companies who need such a solution
Camila Yamamoto | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Zoho Assist
8.8
Screen sharing
Zoho Assist
9.3
File transfer
Zoho Assist
8.2
Instant message
Zoho Assist
9.2
Secure remote access with Smart Card authentication
Zoho Assist
9.9
Access to sleeping/powered-off computers
Zoho Assist
10.0
Over-the-Internet remote session
Zoho Assist
9.2
Initiate remote control from mobile
Zoho Assist
9.9
Remote management of servers & workstations
Zoho Assist
9.9
Remote Active Directory® management
Zoho Assist
9.9
Centralized management dashboard
Zoho Assist
6.0
Session record
Zoho Assist
10.0
Annotations
Zoho Assist
6.0
Monitoring and Alerts
Zoho Assist
6.4
Multi-platform remote control
Zoho Assist
10.0

Pros

Zoho Assist

  • Supports varied platforms and devices
  • Pricing for services
  • Plans offer additional features and users as you grow
Lark Ismail | TrustRadius Reviewer

Cons

Zoho Assist

  • More functionality to adjust screenshare settings if client has multiple monitors.
  • Making it a no-download for the client.
  • Able to easily record sessions and document it back to Zoho CRM (integrations).
Khashi Rahmani | TrustRadius Reviewer

Support

Zoho Assist

Zoho Assist 10.0
Based on 2 answers
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
Camila Yamamoto | TrustRadius Reviewer

Alternatives Considered

Zoho Assist

Regarding the issue of costs, I think that Zoho Assist is much more accessible and that is a benefit for both me and the customers who request remote assistance
Alexis Correa | TrustRadius Reviewer

Return on Investment

Zoho Assist

  • We have seen a lot more of our clients responding to our marketing campaign emails.
  • There has been an increase in ROI.
Anonymous | TrustRadius Reviewer

Pricing Details

Zoho Assist

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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