Zoho-rific tool indeed
April 02, 2025

Zoho-rific tool indeed

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Assist

I used Zoho Assist in my previous organization to basically handle everything, from emails to recording tasks and keeping important documents and files. It was a great tool, but because our organization did not purchase the Enterprise version, I was unable to utilize it's other features and thus, my usage of Zoho Assist is very limited to the ones that I highlighted.

Pros

  • Zoho Assist has Two-factor authentication (2FA) for added security.
  • I can access my tools from multiple devices wherein Zoho Assist is installed.
  • Easy file-transfer solutions
  • Session recording for audits and training

Cons

  • Improve connection times, especially when I'm on the move and the areas that I go to have low bandwidth, which affect the performance of Zoho Assist in my device.
  • Allow Zoho Assist to be integrated to other applications
  • Increase file transfer limits
  • Zoho Assist helped in managing our files and records even if ours is not an Enterprise version.
  • Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money.
  • Low maintenance costs, since Zoho Assist is cloud-based
Because despite it's advantages, Zoho Assist still has a lot to improve. Zoho Assist can definitely work on the areas that I identified, such as increased file transfer limits, improved performance against latency issues, greater integration capability to allow other applications to work seamlessly with Zoho Assist, and much more. If these can be addressed, Zoho Assist can compete well with Google.

Do you think Zoho Assist delivers good value for the price?

Yes

Are you happy with Zoho Assist's feature set?

Yes

Did Zoho Assist live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoho Assist go as expected?

Yes

Would you buy Zoho Assist again?

Yes

Zoho Assist can be the ideal tool to be used by small to medium size enterprises that are looking at cost effective ways of utilizing technology and integrate it into their business, and is very compatible for both Apple and Windows users. However, Zoho Assist is not the ideal tool to be used for remote gaming, video editing or any high-performance tasks, as its latency issues are yet to be addressed and improved.

Zoho Assist Feature Ratings

Remote Administration
8.1
Screen sharing
8
File transfer
8
Instant message
8
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
8
Initiate remote control from mobile
8
Remote management of servers & workstations
8
Centralized management dashboard
8
Session record
8
Annotations
8
Multi-platform remote control
8

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