Zoho Assist is your best ally for remote support.
June 24, 2025

Zoho Assist is your best ally for remote support.

Jose Gomiz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Assist

We use Zoho Assist as our central remote support platform. As we have thousands of users working from various locations, the ability to provide them with support in an agile manner is critical, and Zoho Assist enables us to do just that. No hassle, no waiting, no issues, it just works.

Pros

  • Allow multi platform remote support.
  • Allow easy screen sharing.
  • Allow easy remote control.
  • Allow file transfers.

Cons

  • Reporting for admins could be better.
  • Alerting on concurrent usage could be better.
  • UI could be modernized.
  • It solved our Remote Support issue almost instantly.
  • It didn't have a big impact in our budget.
  • We don't need to provide internal support for the platform, as it just works.
It's very easy to start a session, install the agent, work with the user being supported, control the remote machine, etc. That the agent works without issues on multiple platforms also adds to its usability.
We also evaluated Intune remote support offering and TeamViewer. Those two performed worse than Zoho Assist, despite being more expensive, and their multi-platform support didn't match Zoho Assist either. So choosing the latter was a no-brainer for us.

Do you think Zoho Assist delivers good value for the price?

Yes

Are you happy with Zoho Assist's feature set?

Yes

Did Zoho Assist live up to sales and marketing promises?

Yes

Did implementation of Zoho Assist go as expected?

Yes

Would you buy Zoho Assist again?

Yes

If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.

Zoho Assist Feature Ratings

Remote Administration
8.9
Screen sharing
9
File transfer
8
Instant message
9
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
9
Initiate remote control from mobile
8
Remote management of servers & workstations
9
Centralized management dashboard
9
Session record
9
Annotations
9
Multi-platform remote control
10

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