Odoo CRM vs. Zoho CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Odoo CRM
Score 6.4 out of 10
N/A
Odoo is an open-source CRM software boasting over 5 million users. With it, sales teams can keep track of top leads and opportunities. Users can personalize their sales cycle, take control of their statistics/forecasts, and create marketing campaign automation to increase their overall sales performance. Sales teams are able to analyze the quality of their leads, make faster decisions, and save time by integrating emails from all contacts directly into Odoo as a fully integrated app.N/A
Zoho CRM
Score 8.3 out of 10
N/A
Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.
$14
per month
Pricing
Odoo CRMZoho CRM
Editions & Modules
No answers on this topic
Standard
$14.00
Per User/Per Month
Professional
$23.00
Per User/Per Month
Enterprise
$40.00
Per User/Per Month
Ultimate
$52.00
Per User/Per Month
Plus
$57.00
Per User/Per Month
Offerings
Pricing Offerings
Odoo CRMZoho CRM
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptional$14 /user/month
Additional Details
More Pricing Information
Community Pulse
Odoo CRMZoho CRM
Considered Both Products
Odoo CRM
Chose Odoo CRM
Odoo was referred by one of my friends and interface was attractive with all these pipelines, filters, etc


We were able to filter leads super precisely and project as per our vision. The notes and reminders are useful. Odoo Congress with inbuilt calender option from where you …
Zoho CRM
Chose Zoho CRM
I tested HubSpot and Odoo CRM, considering they are both a complete suite, but Zoho has, in my opinion:

  • Better interface.
Top Pros
Top Cons

No answers on this topic

Features
Odoo CRMZoho CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Odoo CRM
7.7
2 Ratings
0% above category average
Zoho CRM
7.9
271 Ratings
3% above category average
Customer data management / contact management7.52 Ratings8.4263 Ratings
Workflow management9.01 Ratings8.0250 Ratings
Territory management7.02 Ratings7.5185 Ratings
Opportunity management10.01 Ratings8.3238 Ratings
Integration with email client (e.g., Outlook or Gmail)6.52 Ratings7.8236 Ratings
Contract management7.01 Ratings7.8190 Ratings
Quote & order management8.52 Ratings7.7189 Ratings
Interaction tracking6.52 Ratings8.1234 Ratings
Channel / partner relationship management7.52 Ratings7.6180 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Odoo CRM
8.0
1 Ratings
7% above category average
Zoho CRM
7.1
208 Ratings
5% below category average
Case management7.01 Ratings7.3201 Ratings
Help desk management9.01 Ratings7.2181 Ratings
Call center management00 Ratings6.9163 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Odoo CRM
5.0
2 Ratings
41% below category average
Zoho CRM
8.2
250 Ratings
8% above category average
Lead management5.02 Ratings8.3245 Ratings
Email marketing00 Ratings8.1208 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Odoo CRM
6.5
2 Ratings
15% below category average
Zoho CRM
7.9
249 Ratings
4% above category average
Task management5.52 Ratings8.1235 Ratings
Billing and invoicing management7.01 Ratings7.8170 Ratings
Reporting7.02 Ratings7.9228 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Odoo CRM
8.3
1 Ratings
9% above category average
Zoho CRM
7.9
243 Ratings
4% above category average
Forecasting8.01 Ratings7.6205 Ratings
Pipeline visualization9.01 Ratings8.0221 Ratings
Customizable reports8.01 Ratings8.1234 Ratings
Customization
Comparison of Customization features of Product A and Product B
Odoo CRM
7.8
2 Ratings
3% above category average
Zoho CRM
8.0
262 Ratings
5% above category average
Custom fields6.52 Ratings8.4260 Ratings
Custom objects9.01 Ratings8.1207 Ratings
Scripting environment00 Ratings7.6168 Ratings
API for custom integration00 Ratings8.0190 Ratings
Security
Comparison of Security features of Product A and Product B
Odoo CRM
6.0
1 Ratings
32% below category average
Zoho CRM
8.6
250 Ratings
3% above category average
Role-based user permissions6.01 Ratings8.7245 Ratings
Single sign-on capability00 Ratings8.6217 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Odoo CRM
-
Ratings
Zoho CRM
8.2
157 Ratings
12% above category average
Social data00 Ratings8.2156 Ratings
Social engagement00 Ratings8.2148 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Odoo CRM
-
Ratings
Zoho CRM
7.6
198 Ratings
6% above category average
Marketing automation00 Ratings7.8195 Ratings
Compensation management00 Ratings7.5129 Ratings
Platform
Comparison of Platform features of Product A and Product B
Odoo CRM
-
Ratings
Zoho CRM
7.7
217 Ratings
3% above category average
Mobile access00 Ratings7.7217 Ratings
Best Alternatives
Odoo CRMZoho CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Odoo CRMZoho CRM
Likelihood to Recommend
6.5
(2 ratings)
8.4
(295 ratings)
Likelihood to Renew
-
(0 ratings)
3.7
(33 ratings)
Usability
7.0
(2 ratings)
8.3
(168 ratings)
Availability
-
(0 ratings)
9.0
(2 ratings)
Performance
-
(0 ratings)
9.0
(2 ratings)
Support Rating
5.0
(2 ratings)
5.3
(65 ratings)
In-Person Training
-
(0 ratings)
8.0
(1 ratings)
Online Training
-
(0 ratings)
9.1
(5 ratings)
Implementation Rating
-
(0 ratings)
7.2
(10 ratings)
Configurability
-
(0 ratings)
8.1
(110 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.5
(21 ratings)
Ease of integration
-
(0 ratings)
7.2
(2 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Professional Services
-
(0 ratings)
8.3
(7 ratings)
Vendor post-sale
-
(0 ratings)
9.6
(2 ratings)
Vendor pre-sale
-
(0 ratings)
9.2
(2 ratings)
User Testimonials
Odoo CRMZoho CRM
Likelihood to Recommend
Odoo
We are not a huge company so it's great for the relatively basic requriements we have for storing customer data and logging conversations. I haven't delved too deep inot opportunity tracking but the little I looked didn't seem quite as strong as a tool like Salesforce which I used previously
Read full review
Zoho
We searched different CRM platforms and noticed that ZOHO was well-priced, but some reviews said it didn't support forms well. IN our case, we already had forms on our wp site, so we did not need to use that aspect. instead, we used an integrator, so I don't have a review on that aspect of the CRM as we're not using that feature. This works for our company, so we are not using the standard automation with zoho forms
Read full review
Pros
Odoo
  • Upload, manage contacts for sales team
  • Create pipelines for team
  • Export and import leads
Read full review
Zoho
  • Zoho CRM has so much space to capture lots of information.
  • Zoho CRM can be customized for your organization's needs.
  • Zoho CRM is great for running reports to help make business decisions.
  • We love all the different dashboards we can create.
Read full review
Cons
Odoo
  • It would be great to have a custom dashboard with editable graphs and reporting
  • The quotation PDF is limited in how it can be changed and I'd prefer using our own custom design rather than the odoo defaults
Read full review
Zoho
  • requires an initial input of information about a potential client - this would be better if it auto-filled with the quote request's information
  • can be a bit confusing navigating the stages of a potential sale, but not too bad
  • a tab or link to all open sales quotes would be nice
Read full review
Likelihood to Renew
Odoo
No answers on this topic
Zoho
Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Read full review
Usability
Odoo
The technical glitch and delay in opening and going to next lead is the major reason for not continuing with odoo. We faced few lead mismatch between source and CRM count also. The interface and features of Odoo is perfectly well and useful when it comes to process leads and do regular follow up
Read full review
Zoho
The methodology of the 'out of the box' user interface is fairly easy to learn. In some cases however, the interface is not consistent throughout the software. Upgrades to the interface has certainly improved some of this--- but now we are seeing the same kinds of inconsistencies across Zoho apps, particularly those more recently added to their platform. This issue is not major in that everybody on staff seems able to learn how to work the programs--- it's just annoying and less than efficient when inconsistent user interfaces or inconsistent terms are used in the programs and/or the requisite documentation.
Read full review
Support Rating
Odoo
This was a bit of a sticking point, we find the support can be lacking and generally its recommended to spurchase a support pack of hours in order to benefit from full support. We have subsequently gone on to do a lot of the implementation and training by ourselves following lots of trial and error so although things are working now, it was initialy a bumpy road implementing!
Read full review
Zoho
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
Read full review
In-Person Training
Odoo
No answers on this topic
Zoho
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Read full review
Online Training
Odoo
No answers on this topic
Zoho
Online training is tough, but Zoho and their partners do a good job of explaining things.
Read full review
Implementation Rating
Odoo
No answers on this topic
Zoho
When you switch CRMs, you can automatically assume everything isn’t going to match up correctly. We had used Salesforce for 10+ years and had a ton of data and customizations. It was not a clean transfer, but we were able to sort it all out. The only issue that really bothered me was Zoho support. Even simple questions couldn’t be answered over chat, and we would have some team members try for hours to find the right answer
Read full review
Alternatives Considered
Odoo
Odoo was referred by one of my friends and interface was attractive with all these pipelines, filters, etc
We were able to filter leads super precisely and project as per our vision. The notes and reminders are useful. Odoo Congress with inbuilt calender option from where you can create events and share with the team or the respective prospects
Read full review
Zoho
Zoho is the only product we have used. Our company is fairly new and before purchasing Zoho a few years ago, client files were only saved and looked at through our company server. Because of how great Zoho has been, we have never considered looking for another product because there really is no need
Read full review
Contract Terms and Pricing Model
Odoo
No answers on this topic
Zoho
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
Read full review
Professional Services
Odoo
No answers on this topic
Zoho
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
Read full review
Return on Investment
Odoo
  • We've 10x'ed our turnover since implementing Odoo
  • We have trackable quotations across the team so we can all access eah others quotes when people are away
Read full review
Zoho
  • Zoho CRM has cut in half the time it would take to derive data via its reporting tool
  • Sharing information within the business is extremely easy and is another time saver
  • Company revenue growth 10-12% YoY due to forecasting models provided by Zoho
Read full review
ScreenShots

Odoo CRM Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Zoho CRM Screenshots

Screenshot of Deals - Cash in on all opportunities. Close more deals. Great sales management is all about prioritizing, tracking, and monitoring the deals in your pipeline. Zoho CRM gives you everything you need to manage deals across territories and sales structures.Screenshot of Activities - Keep track of all the tasks, meetings, calls, events, or activity records. Neatly organize the numerous records along with the activities associated to them such as follow-up, pre sales and post sales activities, phone conversations etc.