OfficePro vs. Practice Fusion vs. RXNT

The best scenario is a small non-profit clinic who needs a great EMR but cannot afford one like EPIC. I might also recommend this to colleagues who are starting a small business because I think PF would be a good, easy, and more affordable to get up and running. I think this EMR makes less sense in the setting of large academic institutions who need lots of easily manipulable data and a huge amount of support.

Incentivized

For my psychiatric telehealth practice, RXNT is just about perfect! Once the patient paperwork packet was completed, the portal is opened and my encounter templates were up and ready to use - I could spend time actually listening to the patient because my paperwork pulls into the chart and subsequent visits can be duplicated/updated easily. It just takes time to get everything completed and ready for use. I didn't have much down time between switching my EMRs which was a little stressful trying to get patient charts moved and my paperwork built.

Incentivized

• Document storage- You can upload documents and attach them to specific patients. As well as flag documents that need to be signed, and assign them to specific doctors.
• Charting- Very detailed integration for charting.
• Reporting- We really enjoy the reports we can pull from within the software.

Incentivized

• Patient portal, communications with patients and an easy to use platform for communciation.
• Auto posting features and claim scrubbing tools.
• Claim management and the ability to easily work to correct claims errors, rejections, and denials.
• Easy customizable reporting tools for administrative analysis on our perfromance.

Incentivized

• Have Physician Assistant as a provider status.
• Make the notes section of each patients account displays towards the top of page and not the bottom.

Incentivized

• Since my last review, there have been significant problems with RXNT. The first being that after the new year, I was unable to send controlled substance prescriptions. The solution turned out to be an obscure and arcane issue that was difficult to resolve
• Second, RXNT added additional steps for authentication when signing but completely bungled the roll out, informing users with only one pop-up informational box on a Monday morning with no follow up nor any advice on how to manage this change. The result was that my entire organization was unable to access RXNT for several days on Friday after they made the change.
• Third is RXNT's collective response to the second problem, namely that no one could access the program, meaning we could not view past notes for patients nor prescribe medications. They took almost half a day even to respond to our multiple complaints and requests for help. When they finally responded, their suggestions were completely useless and we remained unable to use the program. Fortunately, our CEO figured out how to access the program over the weekend. However, that meant that many of us had to work over the weekend to complete our notes and prescribe meds. Of note, we did not get a single response from RXNT over the weekend, in spite of multiple emails.
• Fourth, RXNT offered absolutely no apologies or accountability for their actions. They excused themselves from failing to respond to our emails and requests by noting that they had only 20 IT staff on hand for the roll out of the changes noted above, for which they seemed to have failed to plan for any issues. They made nothing but excuses, blaming us for their poor planning.
• Fifth, after our CEO chastised them for their entirely unprofessional behavior and lack of caring for their customers, they assigned us a specific individual, whom they claimed would be responsive to us for any further difficulties. Well, we have had a number of further difficulties in logging in to RXNT and prescribing controlled substances, and the individual tasked with taking care of us was no more responsive or accountable than we had experienced before. She did not answer emails in a timely fashion, nor did she offer any useful assistance.
• Overall, we are very disappointed with RXNT, who have proved to be unprofessional, unaccountable, and incompetent.

Incentivized

This is exactly what we needed and I can’t think of of another system that can give us better service and customer support for a better price.

Incentivized

In my opinion and experience, they have a lack of customization so you have to constantly create hacks to make their system work for your practice.

Having used other systems, there are still items I would like to see added to this platform. Additional forms, understanding of how to load those forms into the system. Ability for clients to access those forms. And the ability to upload forms that are coming in externally. This would be helpful.

Incentivized

We have not had any issues being able to connect.

Incentivized

No issues at all. We could not be happier with this system

Incentivized

We always get a return call within the time stated. There are many available topics on the forum and it is often easy to find the issue you are seeking more information on. When we have tried the live chat feature we have been satisfied with the timeliness and response.

Incentivized

Product support is absolutely terrible. We have been having problems with the product since the beginning of the year and their customer support has been growing progressively worse. The most egregious example of this is when they implemented a major change to the authentication process without any planning. When things went wrong, they offered no support. Very disappointed.

Incentivized

Gabrielle and all the rest of our trainers were great!

Incentivized

Customize encounter templates, billing codes, and forms to match your specialties. RXNT allows specialty-specific configurations, which improves efficiency.

Incentivized

NextGen is hard to use as far as medical records. Practice Fusion is user friendly. There is a great knowledge base for questions asked. Practice Fusion takes all the guess work out of the day.

Incentivized

RXNT offers better quality and more customization for the cost. Valant was very expensive regardless if you wanted a few features or the entire EHR. eClinical Works is easy to duplicate records but then it can take a while to update with current information. And their updated version...you might need a magnifying glass especially if you are using on a laptop. I love the larger font and overall appeal of RXNT much better

Incentivized

It fits our needs perfectly

Incentivized

I can’t saw enough about how great everyone was

Incentivized

• PRO -- I know now what I need in an EMR/EHR
• CONS -- They have overcharged me and it has cost me money
• CONS-- They have disregarded my legal rights which makes me unsure of keeping confidential info in their systems and it will cost me money to switch
• CONS--They have cost me money with the time I've wasted to follow up on my own tickets that they refuse to follow up with

• RXNT has allowed us to ramp up bringing on new clients from an average of 90 to 120 days to under 60 days.
• We have save an average of 3-5 hours per month on admin costs due to the extensive, easy to understand reporting tools.
• Clean claim accuracy has risen by an additional 7% using RXNT.

Incentivized