What users are saying about
3 Ratings
3 Ratings
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Score 5 out of 100
110 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
Oracle CRM On Demand
8.7
Customer data management / contact management
Oncontact
5.0
Oracle CRM On Demand
9.3
Workflow management
Oncontact
4.5
Oracle CRM On Demand
8.9
Territory management
Oncontact
5.0
Oracle CRM On Demand
9.3
Opportunity management
Oncontact
5.5
Oracle CRM On Demand
9.2
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
Oracle CRM On Demand
9.0
Contract management
Oncontact
4.0
Oracle CRM On Demand
7.8
Quote & order management
Oncontact
4.0
Oracle CRM On Demand
8.5
Interaction tracking
Oncontact
4.5
Oracle CRM On Demand
8.3
Channel / partner relationship management
Oncontact
5.0
Oracle CRM On Demand
8.2

Customer Service & Support

Oncontact
3.7
Oracle CRM On Demand
8.4
Case management
Oncontact
5.5
Oracle CRM On Demand
8.5
Call center management
Oncontact
4.5
Oracle CRM On Demand
8.7
Help desk management
Oncontact
1.0
Oracle CRM On Demand
8.1

Marketing Automation

Oncontact
8.5
Oracle CRM On Demand
8.9
Lead management
Oncontact
8.0
Oracle CRM On Demand
8.9
Email marketing
Oncontact
9.0
Oracle CRM On Demand
8.8

CRM Project Management

Oncontact
9.0
Oracle CRM On Demand
8.7
Task management
Oncontact
9.0
Oracle CRM On Demand
8.3
Reporting
Oncontact
9.0
Oracle CRM On Demand
8.2
Billing and invoicing management
Oncontact
Oracle CRM On Demand
9.6

CRM Reporting & Analytics

Oncontact
8.7
Oracle CRM On Demand
8.4
Forecasting
Oncontact
9.0
Oracle CRM On Demand
8.7
Pipeline visualization
Oncontact
8.0
Oracle CRM On Demand
8.6
Customizable reports
Oncontact
9.0
Oracle CRM On Demand
7.9

Customization

Oncontact
5.0
Oracle CRM On Demand
8.4
Custom fields
Oncontact
4.5
Oracle CRM On Demand
8.9
Custom objects
Oncontact
4.5
Oracle CRM On Demand
8.1
Scripting environment
Oncontact
4.0
Oracle CRM On Demand
7.9
API for custom integration
Oncontact
7.0
Oracle CRM On Demand
8.7

Security

Oncontact
10.0
Oracle CRM On Demand
9.4
Single sign-on capability
Oncontact
10.0
Oracle CRM On Demand
9.0
Role-based user permissions
Oncontact
10.0
Oracle CRM On Demand
9.8

Social CRM

Oncontact
7.0
Oracle CRM On Demand
9.8
Social data
Oncontact
7.0
Oracle CRM On Demand
9.8
Social engagement
Oncontact
7.0
Oracle CRM On Demand
9.9

Integrations with 3rd-party Software

Oncontact
7.0
Oracle CRM On Demand
8.6
Marketing automation
Oncontact
7.0
Oracle CRM On Demand
8.5
Compensation management
Oncontact
Oracle CRM On Demand
8.7

Platform

Oncontact
8.0
Oracle CRM On Demand
9.3
Mobile access
Oncontact
8.0
Oracle CRM On Demand
9.3

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Usability

Oncontact

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Implementation Rating

Oncontact

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oncontact
5.0
Oracle CRM On Demand
8.1

Likelihood to Renew

Oncontact
10.0
Oracle CRM On Demand

Usability

Oncontact
Oracle CRM On Demand
9.0

Implementation Rating

Oncontact
Oracle CRM On Demand
10.0

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