What users are saying about
3 Ratings
3 Ratings
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Score 5 out of 100
84 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Oracle Siebel CRM

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Abhijit Bhattacharjee | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
Oracle Siebel CRM
8.2
Customer data management / contact management
Oncontact
5.0
Oracle Siebel CRM
8.9
Workflow management
Oncontact
4.5
Oracle Siebel CRM
9.2
Territory management
Oncontact
5.0
Oracle Siebel CRM
8.4
Opportunity management
Oncontact
5.5
Oracle Siebel CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
Oracle Siebel CRM
7.5
Contract management
Oncontact
4.0
Oracle Siebel CRM
7.9
Quote & order management
Oncontact
4.0
Oracle Siebel CRM
7.8
Interaction tracking
Oncontact
4.5
Oracle Siebel CRM
7.8
Channel / partner relationship management
Oncontact
5.0
Oracle Siebel CRM
6.9

Customer Service & Support

Oncontact
3.7
Oracle Siebel CRM
9.4
Case management
Oncontact
5.5
Oracle Siebel CRM
9.6
Call center management
Oncontact
4.5
Oracle Siebel CRM
9.3
Help desk management
Oncontact
1.0
Oracle Siebel CRM
9.2

Marketing Automation

Oncontact
8.5
Oracle Siebel CRM
7.7
Lead management
Oncontact
8.0
Oracle Siebel CRM
8.8
Email marketing
Oncontact
9.0
Oracle Siebel CRM
6.6

CRM Project Management

Oncontact
9.0
Oracle Siebel CRM
8.0
Task management
Oncontact
9.0
Oracle Siebel CRM
8.9
Reporting
Oncontact
9.0
Oracle Siebel CRM
7.4
Billing and invoicing management
Oncontact
Oracle Siebel CRM
7.5

CRM Reporting & Analytics

Oncontact
8.7
Oracle Siebel CRM
8.0
Forecasting
Oncontact
9.0
Oracle Siebel CRM
8.5
Pipeline visualization
Oncontact
8.0
Oracle Siebel CRM
7.9
Customizable reports
Oncontact
9.0
Oracle Siebel CRM
7.7

Customization

Oncontact
5.0
Oracle Siebel CRM
8.2
Custom fields
Oncontact
4.5
Oracle Siebel CRM
8.4
Custom objects
Oncontact
4.5
Oracle Siebel CRM
8.4
Scripting environment
Oncontact
4.0
Oracle Siebel CRM
8.2
API for custom integration
Oncontact
7.0
Oracle Siebel CRM
7.8

Security

Oncontact
10.0
Oracle Siebel CRM
8.1
Single sign-on capability
Oncontact
10.0
Oracle Siebel CRM
8.0
Role-based user permissions
Oncontact
10.0
Oracle Siebel CRM
8.3

Social CRM

Oncontact
7.0
Oracle Siebel CRM
6.7
Social data
Oncontact
7.0
Oracle Siebel CRM
6.8
Social engagement
Oncontact
7.0
Oracle Siebel CRM
6.7

Integrations with 3rd-party Software

Oncontact
7.0
Oracle Siebel CRM
6.5
Marketing automation
Oncontact
7.0
Oracle Siebel CRM
6.8
Compensation management
Oncontact
Oracle Siebel CRM
6.3

Platform

Oncontact
8.0
Oracle Siebel CRM
6.4
Mobile access
Oncontact
8.0
Oracle Siebel CRM
6.4

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Oracle Siebel CRM

  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
Anonymous | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Oracle Siebel CRM

  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
Miguel Padilla, M.Eng. | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Usability

Oncontact

No score
No answers yet
No answers on this topic

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Lokesh Yadav | TrustRadius Reviewer

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Oracle Siebel CRM

We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be
Lizzy Randall | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Oracle Siebel CRM

  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Anonymous | TrustRadius Reviewer

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oracle Siebel CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oncontact
5.0
Oracle Siebel CRM
8.4

Likelihood to Renew

Oncontact
10.0
Oracle Siebel CRM

Usability

Oncontact
Oracle Siebel CRM
9.0

Support Rating

Oncontact
Oracle Siebel CRM
9.0

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