What users are saying about
3 Ratings
15 Ratings
3 Ratings
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Score 5 out of 100
15 Ratings
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Score 8 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Pipeliner CRM

Pipeliner CRM is amazingly flexible to your business model. For example, in addition to tracking movement of leads through your sales pipeline, Pipeliner CRM can be used to track internal processes, like RFQ and RFPs through your organization. It's highly adaptable across your organization.
Babette Ten Haken | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
Pipeliner CRM
8.4
Customer data management / contact management
Oncontact
5.0
Pipeliner CRM
8.6
Workflow management
Oncontact
4.5
Pipeliner CRM
7.6
Territory management
Oncontact
5.0
Pipeliner CRM
8.1
Opportunity management
Oncontact
5.5
Pipeliner CRM
9.0
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
Pipeliner CRM
8.3
Contract management
Oncontact
4.0
Pipeliner CRM
7.6
Quote & order management
Oncontact
4.0
Pipeliner CRM
9.6
Interaction tracking
Oncontact
4.5
Pipeliner CRM
7.7
Channel / partner relationship management
Oncontact
5.0
Pipeliner CRM
8.6

Customer Service & Support

Oncontact
3.7
Pipeliner CRM
9.3
Case management
Oncontact
5.5
Pipeliner CRM
9.1
Call center management
Oncontact
4.5
Pipeliner CRM
9.1
Help desk management
Oncontact
1.0
Pipeliner CRM
9.6

Marketing Automation

Oncontact
8.5
Pipeliner CRM
8.0
Lead management
Oncontact
8.0
Pipeliner CRM
7.9
Email marketing
Oncontact
9.0
Pipeliner CRM
8.2

CRM Project Management

Oncontact
9.0
Pipeliner CRM
8.6
Task management
Oncontact
9.0
Pipeliner CRM
7.9
Reporting
Oncontact
9.0
Pipeliner CRM
8.8
Billing and invoicing management
Oncontact
Pipeliner CRM
9.1

CRM Reporting & Analytics

Oncontact
8.7
Pipeliner CRM
8.7
Forecasting
Oncontact
9.0
Pipeliner CRM
8.8
Pipeline visualization
Oncontact
8.0
Pipeliner CRM
9.0
Customizable reports
Oncontact
9.0
Pipeliner CRM
8.4

Customization

Oncontact
5.0
Pipeliner CRM
8.4
Custom fields
Oncontact
4.5
Pipeliner CRM
8.6
Custom objects
Oncontact
4.5
Pipeliner CRM
8.0
Scripting environment
Oncontact
4.0
Pipeliner CRM
9.1
API for custom integration
Oncontact
7.0
Pipeliner CRM
7.9

Security

Oncontact
10.0
Pipeliner CRM
8.2
Single sign-on capability
Oncontact
10.0
Pipeliner CRM
8.3
Role-based user permissions
Oncontact
10.0
Pipeliner CRM
8.1

Social CRM

Oncontact
7.0
Pipeliner CRM
8.1
Social data
Oncontact
7.0
Pipeliner CRM
7.9
Social engagement
Oncontact
7.0
Pipeliner CRM
8.2

Integrations with 3rd-party Software

Oncontact
7.0
Pipeliner CRM
8.6
Marketing automation
Oncontact
7.0
Pipeliner CRM
8.1
Compensation management
Oncontact
Pipeliner CRM
9.1

Platform

Oncontact
8.0
Pipeliner CRM
8.9
Mobile access
Oncontact
8.0
Pipeliner CRM
8.9

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Pipeliner CRM

  • Clear and easy visualisation of Sales Process
  • Great capability in reporting both in-app with 'filter' and reporting module built-in is easy to use
  • Reporting into pivot table is also easy and very useful
  • Mobile app has always been very good and easy to use since 2015
Gary Perkins | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Pipeliner CRM

  • Pipeliner CRM needs to create a video chat room where you can see exactly where your employee is working in the field.
  • Pipeliner CRM needs to integrate a command where a user can use his voice to command what he wants.
Simon Tarh | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Pipeliner CRM

Pipeliner CRM 9.1
Based on 1 answer
Currently the company is using the Pipeliner CRM because we believe it is a tool that puts the customer as the main focus of business processes in order to understand and anticipate their needs, and then serve them in the best way.
Paulo Castello | TrustRadius Reviewer

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Pipeliner CRM

It is better than Pipedrive since its features are more advanced than Pipedrive. Pipeliner has a better mobile app and its features are great to use.
Hamza Naeem | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Pipeliner CRM

  • As a VisualCRM tool, our clients sales teams seem to accelerate their deal closes.
  • The visual tools allow those "no good deals" to be spotted and resource usage limited.
  • A great tool to manage those "pipelines" within the company. A pipe is really a series of actions that constitute a planned result.
Randy Tucker | TrustRadius Reviewer

Screenshots

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oncontact Editions & Modules

Additional Pricing Details

Pipeliner CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Pipeliner CRM Editions & Modules

On-premise Edition
BUSINESS - Full CRM functionality, customization and unique productivity features$65.001
Business STARTER - Basic sales management, tracking and collaboration$35.001
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.002
  1. Per User per Month
  2. Per User per month
SaaS Edition
Essentials - Basic sales management, tracking and collaboration$35.001
Professional - Full CRM functionality, customization and unique productivity features$65.001
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.001
  1. Per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Oncontact
5.0
Pipeliner CRM
8.3

Likelihood to Renew

Oncontact
10.0
Pipeliner CRM
9.1

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