What users are saying about
3 Ratings
9 Ratings
3 Ratings
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Score 5 out of 100
9 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

ServiceTitan

ServiceTitan is excellent for a medium-sized to large-sized company, but I would not recommend it for organizations with smaller field staff and customer base. ServiceTitan has a lot of strengths and is getting better in the areas that they lack. I will say that their customer service and account managers are improving, but at the beginning of the year, it was impossible to get answers to questions. ServiceTitan can easily become the lifeline of your organization because of how powerful that is. I can say that that is such a disaster when the site goes down, which doesn't happen often but does happen. It brings the entire business to a grinding halt. Additionally, their phone software still has a lot of room for growth and is where I am least satisfied as we consistently have calls dropping.
Lauren Morgan | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
ServiceTitan
Customer data management / contact management
Oncontact
5.0
ServiceTitan
Workflow management
Oncontact
4.5
ServiceTitan
Territory management
Oncontact
5.0
ServiceTitan
Opportunity management
Oncontact
5.5
ServiceTitan
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
ServiceTitan
Contract management
Oncontact
4.0
ServiceTitan
Quote & order management
Oncontact
4.0
ServiceTitan
Interaction tracking
Oncontact
4.5
ServiceTitan
Channel / partner relationship management
Oncontact
5.0
ServiceTitan

Customer Service & Support

Oncontact
3.7
ServiceTitan
Case management
Oncontact
5.5
ServiceTitan
Call center management
Oncontact
4.5
ServiceTitan
Help desk management
Oncontact
1.0
ServiceTitan

Marketing Automation

Oncontact
8.5
ServiceTitan
Lead management
Oncontact
8.0
ServiceTitan
Email marketing
Oncontact
9.0
ServiceTitan

CRM Project Management

Oncontact
9.0
ServiceTitan
Task management
Oncontact
9.0
ServiceTitan
Reporting
Oncontact
9.0
ServiceTitan

CRM Reporting & Analytics

Oncontact
8.7
ServiceTitan
Forecasting
Oncontact
9.0
ServiceTitan
Pipeline visualization
Oncontact
8.0
ServiceTitan
Customizable reports
Oncontact
9.0
ServiceTitan

Customization

Oncontact
5.0
ServiceTitan
Custom fields
Oncontact
4.5
ServiceTitan
Custom objects
Oncontact
4.5
ServiceTitan
Scripting environment
Oncontact
4.0
ServiceTitan
API for custom integration
Oncontact
7.0
ServiceTitan

Security

Oncontact
10.0
ServiceTitan
Single sign-on capability
Oncontact
10.0
ServiceTitan
Role-based user permissions
Oncontact
10.0
ServiceTitan

Social CRM

Oncontact
7.0
ServiceTitan
Social data
Oncontact
7.0
ServiceTitan
Social engagement
Oncontact
7.0
ServiceTitan

Integrations with 3rd-party Software

Oncontact
7.0
ServiceTitan
Marketing automation
Oncontact
7.0
ServiceTitan

Platform

Oncontact
8.0
ServiceTitan
Mobile access
Oncontact
8.0
ServiceTitan

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

ServiceTitan

  • Manage upcoming appointments for memberships.
  • Track technician's sales and performance.
  • Good client database.
  • Campaign tracking and call recording tied to customers file.
  • Job history.
  • Equipment history.
  • Paperless invoices.
  • Integrations and API with other products.
  • Track technicians with GPS.
Cherie Hudson | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

ServiceTitan

  • I only have one piece of advice per our managers. One of their biggest frustrations when it comes to logistics software is that it doesn't always speak well with other systems be it with an HRIS system or an LMS. As a training manager, I consider the LMS component huge. So really what we think would be an improvement would be an open source ideology that allows your platform to integrate with others easily.
John Chavez | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

ServiceTitan

We used ESC for over 20 years. When they released FieldEdge, we gave it a try, but it fell short from our expectations. The software had a slow loading time and was not reliable. They were features in FieldEdge that I wish ServiceTitan had for sure, but the overall reliability of ServiceTitan overshadowed.
Anonymous | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

ServiceTitan

  • Significant increase in customers remembering their appointments thanks to our automated job notifications!
  • Tracking a job from the booking to dispatch to completion has never been easier for our team.
Madeline Simpson | TrustRadius Reviewer

Screenshots

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

ServiceTitan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Oncontact
5.0
ServiceTitan
8.6

Likelihood to Renew

Oncontact
10.0
ServiceTitan

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