What users are saying about
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Top Rated
576 Ratings
26 Ratings

OneDrive

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Top Rated
576 Ratings
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Score 8.5 out of 100
26 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

OneDrive

OneDrive is well suited for quick storage and retrieval of important work documents. It allows users to share links to certain files which works well for collaboration. In terms of storage you can easily monitor how many GB you are using and even up storage in 1TB increments. OneDrive works so much like a file directory on a work PC so it is easy to learn and navigate around. It works well on both a PC and a Cell Phone.
Lukas Sundahl, MBA | TrustRadius Reviewer

SugarSync

As with all file sharing, remote teams - the combination of being able to work alongside colleagues - or remotely (including "on a plane" / without Internet) - but always have your files saved locally makes it very easy to adopt.
Tom Ball | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

OneDrive
8.4
SugarSync
10.0
Versioning
OneDrive
8.7
SugarSync
10.0
Video files
OneDrive
8.1
SugarSync
10.0
Audio files
OneDrive
8.3
SugarSync
10.0
Document collaboration
OneDrive
8.8
SugarSync
10.0
Access control
OneDrive
8.5
SugarSync
10.0
File search
OneDrive
8.2
SugarSync
10.0
Device sync
OneDrive
8.3
SugarSync
10.0

Cloud Storage Security & Administration

OneDrive
8.4
SugarSync
10.0
User and role management
OneDrive
8.4
SugarSync
10.0
File organization
OneDrive
8.4
SugarSync
10.0
Device management
OneDrive
8.3
SugarSync
10.0

Cloud Storage Platform

OneDrive
8.4
SugarSync
10.0
Performance
OneDrive
8.2
SugarSync
10.0
Reliability
OneDrive
8.4
SugarSync
10.0
Storage Reports
OneDrive
8.5
SugarSync
10.0

Pros

OneDrive

  • OneDrive does a great job of keeping file version history. I have had to use this feature many times and it is very simple to use. This one feature has saved my butt many times.
  • OneDrive synchronizes across devices very quickly. There have been many instances when I have added files online and, within seconds, saw the file show up on my local computer. This happens the other direction also. I am very impressed and satisfied with the speed of syncing in all directions.
  • The OneDrive app on my phone has been particularly helpful since it automatically syncs my photos (usually within seconds) and allows me access to all my files.
Joel Brache | TrustRadius Reviewer

SugarSync

  • Syncing between PC and MAC. Works perfectly. Easy to set up and looks more or less the same. So you don't have to learn new ways.
  • Syncing to the cloud. If a crises occur I can log in to my files with any laptop, android, Iphone and send that file the customer urgently needs.
  • Stability. Very very seldom I can't find a file, and usually I'm to blame, by misplacing the file in an unsyncable folder. But usually It simply works. I seldom think about the process that iw working in the background - because I don't have to.
AnnA Lundgren | TrustRadius Reviewer

Cons

OneDrive

  • OneDrive's visual feedback in Finder as to whether a file is syncing or already synced isn't always up-to-date with the actual status of these files.
  • OneDrive (on Mac) will occasionally fail to sync for errors that aren't accurate, requiring a restart.
  • OneDrive (on Mac) will occasionally fail for file name issues, where filenames allowed on Mac are not allowed on SharePoint, without providing an easy mechanism for fixing them.
  • The real-time collaborative editing user experience is not as good as Google Drive.
David McCann | TrustRadius Reviewer

SugarSync

  • I wish I could more easily see what files are being synced as it happens; sometimes I am nervous that something is too large to sync or isn't done syncing before I close my computer.
  • On a mac, it would be nice if the bird logo didn't constantly appear at the bottom of my screen and it ran truly incognito.
Richard Foster | TrustRadius Reviewer

Likelihood to Renew

OneDrive

OneDrive 9.0
Based on 5 answers
No answer on this topic is available.

SugarSync

SugarSync 9.0
Based on 3 answers
1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse
Anonymous | TrustRadius Reviewer

Usability

OneDrive

OneDrive 9.2
Based on 10 answers
I have given it this rating because it accomplishes the basic task that we use it for, storing and protecting our sensitive data. That being said, I hesitate to give it a completely positive rating, because I feel that the software performs at a bare minimum level, skimping out on some of the bells and whistles that would be nice.
Nathan Richardson | TrustRadius Reviewer

SugarSync

No score
No answers yet
No answers on this topic

Performance

OneDrive

OneDrive 9.0
Based on 1 answer
It has a good performance, the pages load normally, access to the files, management, reports, everything is working well. With regard to integration with other systems, we have not done so yet.
Gledson Rodrigues | TrustRadius Reviewer

SugarSync

No score
No answers yet
No answers on this topic

Support Rating

OneDrive

OneDrive 7.7
Based on 39 answers
Support seems to be limited, in my experience, to the general help articles offered online. Luckily we haven't experienced anything that has required more research than looking through those articles, and I can't imagine a scenario where you would need more support than that. Still, it would be nice to have a knowledgable person available to help you when an issue arises.
Dave Becker | TrustRadius Reviewer

SugarSync

SugarSync 10.0
Based on 1 answer
Customer service is amazing, they are always fast to respond and very helpful.
Samantha Crawford | TrustRadius Reviewer

Alternatives Considered

OneDrive

I mentioned in another area that OneDrive is bundled into our Office 365 accounts - so let me start there. Dropbox will cost you $10 and more per month. Our entire Office 365 account costs $12.50/month for each user - and we get full Office with that. Enough said there. As far as features go - I've found that most of these cloud storage providers all afford similar feature sets as far as sync clients; apps and addons; storage space; etc. - so choosing one or the other really goes to the needs of the company and of course - what's in place already. If your company uses Google apps - Dropbox might make more sense because of tighter integrations. However - if you already use Office 365 in some iteration, OneDrive is already baked in.
Vin Campbell | TrustRadius Reviewer

SugarSync

SugarSync has the capability of synchronizing various directories, while some of their most popular competitors don't. However, this differentiator is not sufficient to retain the customers in a market of hyper-competition, as they are not adjusting to decreasing pricing market tendency (increasing value). The only tool they have against the competition is taking their customers prisoners to avoid their migration to the competing technologies.
Anonymous | TrustRadius Reviewer

Return on Investment

OneDrive

  • One Drive has made it possible to have mobile offices, while keeping files synced.
  • One Drive has saved the need for external document backups as the could is used.
  • One Drive has made it possible to move forward with presentations even if a flash drive was left behind.
Heath Achatz | TrustRadius Reviewer

SugarSync

  • There were some opensource alternatives but we wanted something with better support which SugarSync offers.
  • We achieved faster project collaboration with SugarSync.
Alan Matson, CCNA:S, MCP | TrustRadius Reviewer

Pricing Details

OneDrive

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SugarSync

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OneDrive
8.7
SugarSync
8.0

Likelihood to Renew

OneDrive
9.0
SugarSync
9.0

Usability

OneDrive
9.2
SugarSync

Performance

OneDrive
9.0
SugarSync

Support Rating

OneDrive
7.7
SugarSync
10.0

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