OneSource Virtual vs. Windstream Managed Network Security

OSV uses tickets/cases for communication, which makes it easy to open and monitor the status of transactions. They are great at net pay processing and filing taxes. If things are not moving along, you can reach out to your Tax Specialist or Customer Success Manager, and they can help escalate concerns. It sounds like they are rearranging their tax filing department so they can facilitate quicker resolutions, so I hope that benefits their customers. They are also interested in reaching out and making things right for the customer. Their Knowledge Center online could use a re-vamp. The search function is not useful at all, and I have a difficult time finding forms such as ACH Reversal form, or the Stop Payment form.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Windstream is a widely available option for VPLS and other connectivity requirements. However, I believe they need to work on providing better notification and support of outages, service, etc. These services are also incredibly expensive, Windstream portrays a worthwhile service to accommodate your check every month, but it falls short. Windstream is available everywhere, but tread carefully when selecting a company that offers similar services.

• [OneSource Virtual] offers an array of on-demand webinars
• At the end of each quarter, [OneSource Virtual]'s tax and payroll team initiate a meeting with me to discuss the quarter's activities and hear any concerns I may have
• I meet with my [OneSource Virtual] Success Manager once a year to touch base and discuss improvements to our services

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Market to all types of business needs
• Provide the Service we need
• They are widely available across the US

• We receive far too many emails from our cases. They send three just to start with.
• Better knowledge of the tax deferrals due to Covid19.
• A better reminder of when your contract will end. They spring it on you at the very last second and then you cannot look outside of OneSource Virtual because you need coverage.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Narrow down functionality of services
• Provide better support/service for outages
• Communicate more with stakeholders

We just renewed our contract and increased the number of hours.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Have had no issues with getting what we need from this service

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Most of the time, we receive a response to a new ticket within a few hours. Occasionally, a ticket with the payroll tax team would fall through the cracks and take several days before it was acknowledged. This issue has gotten better since we had a meeting and discussed the expectations.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I would say the benefit we had was that we engaged OSV as our Workday implementation partner, therefore, the rest was seamless.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The level of support and flexibility of OneSource Virtual is far superior to my experience with ADP. They are readily available to assist with troubleshooting as well as day-to-day needs. ADP was difficult to get in touch with and had a box product that required our business to conform to instead of being able to flex to meet business needs. OneSource Virtual has a deeper platform than Paychex, however, the level of customer support is equal.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Windstream was the only option for what we needed. It was available in Wisconsin, Iowa, New York, and Utah for all of our plants needs. It was also a service that has been used for years so we have not searched elsewhere for an alternative option. Many people have heard of Windstream, which gives it crediblity with IT professionals

• Leveraging OneSource Virtual's garnishment processing services reduced overheard and allowed me to repurpose a position I had in my department just for processing garnishments.
• Not having to push tax files to the vendor is a huge time savings as well-we would spend all day producing files to push over to our previous vendor.
• Ease of processing our Canadian payroll-we are done with payroll in 1 hour.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Our business can communicate between plants faster than normal
• Our business spends a lot of money
• Management likes how things look with Windstream