Onfleet in San Francisco offers a fleet management platform containing route optimization and planning, GPS, in-app driver communication (e.g. messaging), task sequencing and linking, and other features.
$199
per month
Riskified
Score9 out of 10
Enterprise companies (1,001+ employees)
Riskified, headquartered in Tel Aviv, helps businesses to realize the potential of eCommerce by making it safe, accessible, and frictionless. Their eponymous platform allows online merchants to create trusted relationships with their consumers. Leveraging machine learning that benefits from a global merchant network, the platform identifies the individual behind each online interaction, helping merchants eliminate risk and uncertainty.
Where this really saved us is that we have a piece of software that is cutting edge when it comes to building and supply. This tracker was point point to the second accurate as to where our driver was when the the gps on our software said it was missing, this made the decision to keep this product in perpetuity.
Riskified is the perfect tool if your current set up is based in lots of manual review and high chargebacks rate. Once implemented it will inmediately increase the authorization rate as well as decrease the chargeback rate significantly. For a company that needs automated decision on blocking abusers it also makes sense, specially using the Policy protect returns and item limit modules.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
When looking at warehouses, consider not only the rent but also how close you are to your consumers. In the long term, the latter may save you a lot more money by reducing delivery times, costs, and fuel consumption.
To cover more land and be closer to more customers, your warehouses and fulfillment facilities should be widely distributed. Many businesses maintain an East and West warehouse, at the very least, to allow them to deliver items to customers on opposite ends of the coast more quickly.
Route design can significantly reduce delivery times.
Onfleet recommends the most effective delivery routes by automatically factoring for time, location, truck capacity, and traffic. Any real-time traffic updates that may affect these routes are given to drivers through SMS, reducing travel time and empowering drivers.
Onfleet makes this easy by automatically assigning deliveries to your drivers. It works by looking at all of your drivers who are now "on the clock" or "active." It then selects an available driver in close proximity to the delivery.
It essentially means that you can't unintentionally assign the same item to many drivers, or assign too much or too little to any single driver. You can set limits, such as two tasks per driver, which will force them to leave.
Keep consumers updated with regular updates throughout the delivery process to keep them up to date on their package's progress.
This benefits both the consumer and the driver because it ensures that the customer will be present at the time and location of delivery.
Collaboration; Riskified builds strong relationships with their clients and works to always meet the clients' needs
Ascend; This is a great way for Riskifieds clients to meet, collaborate and learn from each other
Innovations; Riskified puts a huge emphasis on listening to their clients and finding a way to meet their needs, whether it's chargeback related, fraud screening related or abuse related.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Onfleet is amazing. What I love the most is that after the 2 years that I've been working on this software, I had no problems or issues. It was easy to edit information to drivers' routes, add on, etc. Good overall software, easy to use.
The software's least appealing feature was that it indicated that an order would be late when, in fact, all we needed to do was refresh the drivers profile so that times could be altered.
Missing functionality/ explanation: not having full understanding why some orders with multiple "red flags" are accepted/approved by Riskified
Missing functionality: It would be great if there was an option to resubmit an order after approving a second look (so that the customer doesn't have to place a second order)
The support I've received isn't always uniform (sometimes the agent will ask me to provide additional information about an order, sometimes they won't. It seems to be random?)
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
We are likely to renew our use of Riskified. Their solution has become a critical component of our fraud prevention strategy and day-to-day operations. The combination of increased approval rates, reduced chargeback risk, and operational efficiency has delivered consistent value. Additionally, their collaborative approach and alignment with our customer experience goals reinforce our confidence in continuing the partnership long term.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Onfleet is usable and provides sufficient training material, however it's very complex and the software has some nuances that can only be learned with time. Operating with multiple regions or areas can become cluttered and hard to navigate. More customization of appearance, features, etc. would help usability and prevent irrelevant information or features from being shown.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It's very easy to use. When an interaction is declined, there's reasoning located on the right side of the screen. It's incredibly easy to use Single-Sign-On to log into the account, and explaining that to new team members is very easy. The process for adding new team members is easy and the FAQ's are very helpful.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Onfleet has given great support and worked with our organization when we're trying to figure out a solution or work through a glitch. Their team seems small, personable, and laid-back. Sometimes there is a delay/wait after contacting support, but the answers are always thorough and the problems are usually solved.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The account management is great and very responsive, but as previously mentioned, the company does not seem to be very proactive with spotting exiting integration issues or things that could be wrong from technical point of view. I would like to see Riskified doing more proactive integration monitoring and more regular technical reviews.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
With, Onfleet assists Automated SMS notifications may be used to let customers know when a delivery has started, when they can expect it, and when it will arrive. Use Onfleet's integrated feedback form to find out firsthand how each client felt after receiving their order. Onfleet easily connects with your existing tools, making it simple to establish or shift a delivery business. Connect to hundreds of third-party apps, such as Shopify and Google Sheets, using Zapier without writing a single line of code, or importing CSV or Excel files. For complete control, integrate with our developer-friendly API.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I would say that the main difference between Riskified and Signifyd is the level of client service, which drives success in other aspects. We did not have a dedicated account manager with Signifyd, so there was no one to deal with issues. Signifyd's billing is also very messy, and we found that they did not reimburse us for a significant amount of chargebacks. Riskified's billing is easy to reconcile, and we've never had that issue.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Since implementing and working with Riskified we have seen a steady decrease in our fraud losses on our e-commerce orders. Riskified is able to quickly adjust its models to mitigate new trends
By eliminating the need to "challenge" orders we have been able to save on staffing needed for manual review and we have seen a decrease in callback rates for our fraud reviewed orders.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
