Full-fledged solution for a business relying on pickups and delivieries
August 14, 2019

Full-fledged solution for a business relying on pickups and delivieries

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Onfleet

Onfleet is being used by multiple departments. It's mainly utilized by our operations and dispatch departments, however, customer care also uses it for route-related questions. Onfleet solves several business problems, including optimizing driver routes, providing ETAs to customers, tracking drivers, alerting customers, analyzing pickup and delivery information, and providing proof of delivery.

Pros

  • Estimating drivers' arrival times.
  • Optimizing task placements on routes.
  • Providing analytical tools.
  • Open API.

Cons

  • The interface is sometimes slow/laggy.
  • More customization.
  • Integration with more services.
  • Positive impact in relation to optimizing routes to reduce costs.
  • Positive impact in relation to pickup/delivery accountability (barcodes, pictures).
  • Positive impact on system efficiencies and analytics.
Onfleet is usable and provides sufficient training material, however it's very complex and the software has some nuances that can only be learned with time. Operating with multiple regions or areas can become cluttered and hard to navigate. More customization of appearance, features, etc. would help usability and prevent irrelevant information or features from being shown.
Onfleet has given great support and worked with our organization when we're trying to figure out a solution or work through a glitch. Their team seems small, personable, and laid-back. Sometimes there is a delay/wait after contacting support, but the answers are always thorough and the problems are usually solved.
Onfleet is well-suited in our business that is based solely on pickups and deliveries. We are able to build routes in the morning, optimize them for efficiency, assign them to specific drivers, and track/follow through all the way from pickup to delivery the next day.

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