What users are saying about
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24 Ratings
1 Ratings

Ooma Office

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24 Ratings
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Score 9.4 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

Ooma Office

The only thing I "forget" about sometimes is that I now only have a corded handset and can't pick up the phone and take it with me on the property. This is an equipment constraint, not an application problem. I just need to upgrade my phone! I can't really think of anything else.
Wendy White | TrustRadius Reviewer

Phone.com

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
Bill Artinger | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Ooma Office
8.8
Phone.com
8.0
Hosted PBX
Ooma Office
9.0
Phone.com
10.0
Multi-level Interactive Voice Response (IVR)
Ooma Office
8.6
Phone.com
10.0
Directory of employee names
Ooma Office
8.8
Phone.com
7.0
User templates
Ooma Office
Phone.com
6.0
Call reports
Ooma Office
Phone.com
7.0

Call Management

Ooma Office
9.5
Phone.com
10.0
Answering rules
Ooma Office
9.7
Phone.com
10.0
Call recording
Ooma Office
8.9
Phone.com
10.0
Call park
Ooma Office
9.3
Phone.com
10.0
Call screening
Ooma Office
9.6
Phone.com
10.0
Message alerts
Ooma Office
10.0
Phone.com
10.0

VoIP system collaboration

Ooma Office
8.8
Phone.com
Audio conferencing
Ooma Office
8.8
Phone.com

Mobile apps

Ooma Office
8.6
Phone.com
10.0
Mobile app for iOS
Ooma Office
9.0
Phone.com
Mobile app for Android
Ooma Office
8.3
Phone.com
10.0

Pros

Ooma Office

  • Technical Support is spot on! Fully knowledgable, VERY helpful, and easy to get in touch with. What more can one ask?
  • AMAZING value for money! When I tell you that get way more than you pay for, multiply that 3. The regular package is more than enough for a smaller business, but the great thing is that Ooma Office also offers a PRO package. Ooma Office is a well-thought-out, useful and a forward-moving company as a whole.
  • Easy to use. Super simple to install and set up.
The Post Hole Co | TrustRadius Reviewer

Phone.com

  • Provisioning phones throughout an organization
  • Compartmentalization is easy with different incoming call ques, routes and rules
  • Phone.com is available and generally functional from anywhere you have access to an internet connection
Bill Artinger | TrustRadius Reviewer

Cons

Ooma Office

  • If you already have your own VOIP phones you will not be able to use them with Ooma. Even though provisioning VOIP phones is not that difficult Ooma's tech support DOES NOT provide support or information to provision phones. They are the only VOIP business provider that I know of that doesn't.
  • The Efax usage is not as user friendly as most other Efax services. Instead of using email to send a fax (like may other services do) you must log in online to your Ooma portal to use the Efax. Very cumbersome if your industry uses fax a great deal.
  • Ooma considers 20 or less users to be a Small Business and to use the Ooma Office which limits your use of their inexpensive service. Any company with more users must use their Enterprise service at a higher per user cost.
Rocky Stone | TrustRadius Reviewer

Phone.com

  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Bill Artinger | TrustRadius Reviewer

Support Rating

Ooma Office

Ooma Office 9.7
Based on 24 answers
Support has told me how to set the system to do certain things, and more than once we’d already set the system as instructed and still it wasn’t functioning as desired - support seemed a bit stumped when this happened.
Anonymous | TrustRadius Reviewer

Phone.com

No score
No answers yet
No answers on this topic

Alternatives Considered

Ooma Office

We used them before we switched, and they're just a little pricier. For exactly the same service, it was 50% cheaper with Ooma Office, and we were looking for savings, so it was the ideal switch. We're very happy with the decision to switch providers as Vonage didn't have any products that were substantially better.
Anonymous | TrustRadius Reviewer

Phone.com

No answers on this topic

Return on Investment

Ooma Office

  • Nearly 60% reduction in telephone costs; results were almost immediate
  • 10-15% reduction in time spent on the phone or on calls that may not be revenue impacting.
  • I can literally take my office with me anywhere! I can use my Ooma equipment anywhere I have access to HSI!
Wendy White | TrustRadius Reviewer

Phone.com

  • Being a Phone.com partner has enabled us to sell its services at a cost we can control and has given us great incentive
  • Phone.com has improved our ROI because we dont need multiple POTS lines or costly T1 setups
Bill Artinger | TrustRadius Reviewer

Screenshots

Pricing Details

Ooma Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$19.95*

* per user/month

Phone.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Ooma Office
9.4
Phone.com
10.0

Support Rating

Ooma Office
9.7
Phone.com

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