What users are saying about
7 Ratings
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264 Ratings
7 Ratings
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Score 9.4 out of 100

Workplace by Facebook

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264 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Opal

I honestly cannot recommend this tool enough. Opal is such a valuable tool for brand content creators and there is nothing like it available. If you're serious about content marketing and have a need to find ways to collaborate, plan and provide more visibility among teams, then Opal really is the only way to go. One more thing that's not being mentioned: The tool is simply amazing but it's only as amazing is the team behind the tool. Their customer support and willingness to quickly be in touch when needed is a key feature within itself. Seriously, such a good team of people.
Kenji Onozawa | TrustRadius Reviewer

Workplace by Facebook

Workplace is great as a team collaboration and communication tool that is easy to deploy and eliminates friction. I would also recommend it to small agencies who need a client communication portal as it does a great job filling the need. It is also a great tool for associations, community teams, and specialty groups like a club or employee group. As long as guidelines are set and you do not have a predisposition towards paranoia, I would think any group that has a need for communication that needs to be centralized, this can serve you well.
David Faustina | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Opal
7.9
Workplace by Facebook
7.3
Task Management
Opal
9.1
Workplace by Facebook
7.0
Gantt Charts
Opal
9.1
Workplace by Facebook
7.3
Scheduling
Opal
9.1
Workplace by Facebook
6.9
Workflow Automation
Opal
9.1
Workplace by Facebook
7.0
Mobile Access
Opal
1.0
Workplace by Facebook
8.6
Search
Opal
9.1
Workplace by Facebook
7.8
Visual planning tools
Opal
9.1
Workplace by Facebook
6.5

Communication

Opal
6.1
Workplace by Facebook
7.6
Chat
Opal
4.5
Workplace by Facebook
8.8
Notifications
Opal
9.1
Workplace by Facebook
8.5
Discussions
Opal
4.5
Workplace by Facebook
8.3
Surveys
Opal
Workplace by Facebook
7.7
Internal knowledgebase
Opal
Workplace by Facebook
7.2
Integrates with GoToMeeting
Opal
Workplace by Facebook
6.9
Integrates with Gmail and Google Hangouts
Opal
Workplace by Facebook
6.7
Integrates with Outlook
Opal
Workplace by Facebook
6.8

File Sharing & Management

Opal
9.1
Workplace by Facebook
7.8
Versioning
Opal
9.1
Workplace by Facebook
7.9
Video files
Opal
9.1
Workplace by Facebook
8.3
Audio files
Opal
9.1
Workplace by Facebook
8.3
Document collaboration
Opal
9.1
Workplace by Facebook
7.2
Access control
Opal
9.1
Workplace by Facebook
7.8
Advanced security features
Opal
Workplace by Facebook
7.6
Integrates with Google Drive
Opal
Workplace by Facebook
7.1
Device sync
Opal
Workplace by Facebook
8.2

Pros

Opal

  • Content planning: you can look at one asset and see how it is being used across multiple channels by multiple teams.
  • Content collaboration: it is really easy to see what other people and teams are contributing to an asset, or how they are using it. We can also duplicate content that was created by another team to use as a starting point in our own content collaboration.
  • High level/big picture overview: Opal allows us to see content that is being created, planned and scheduled very easily; it goes beyond social content (which we can also see in Sprinklr) to show us content created across multiple channels.
Kelly Rigotti | TrustRadius Reviewer

Workplace by Facebook

  • It is so easy to introduce to employees because it has the same look and feel as Facebook, which the majority of our employees are already familiar with.
  • It's a communications, collaboration, and file/document sharing tool all rolled up into one. It eliminates the need for other software.
  • Our HR team uses it constantly to keep employees up to date on company news and for polling to get feedback on new initiatives.
Adam Montgomery | TrustRadius Reviewer

Cons

Opal

  • No publishing capabilities, for the most part.
  • No analytics tie-ins.
  • Rather pricey.
  • Requires someone to really manage the structure in order to keep the tool organized and use it effectively. When this is done right, though, it's worthwhile.
Anonymous | TrustRadius Reviewer

Workplace by Facebook

  • Limited project management options - no good way to track tasks or projects, so other tools are needed.
  • Easy to dismiss for people who don't see the value - the Facebook-like nature of the tool can be a liability when it comes to wanting management to take it seriously.
  • Chat interface has downsides - the standalone chat applications can be a bit buggy, and the chat interface within the web view is not ideal.
  • No intuitive way to message a group - chat options like Slack are better at easily messaging a group or department, where in Workplace you have to be a member of a group to start a conversation.
Anonymous | TrustRadius Reviewer

Usability

Opal

No score
No answers yet
No answers on this topic

Workplace by Facebook

Workplace by Facebook 5.1
Based on 2 answers
Having to download multiple apps just to use the tool is very cumbersome. Facebook would have make this better by wrapping it in as a main feature within their app, but having to use multiple apps to see discussions and walls is so frustrating.
Anonymous | TrustRadius Reviewer

Support Rating

Opal

No score
No answers yet
No answers on this topic

Workplace by Facebook

Workplace by Facebook 8.4
Based on 26 answers
Workplace by Facebook is an excellent fit in respect of support and documentation. It has excellent tutorials and documentation, as well. The UI and UX are already great as it is developed and maintained by Facebook, so most of the times, there is no need for any support or documentation.
Rahul Kumar | TrustRadius Reviewer

Alternatives Considered

Opal

You get for what you paid for. Opal has more features
Teena Thach | TrustRadius Reviewer

Workplace by Facebook

We simply chose this tool to avoid the dispersion of our employees when using it, and since it is an extension of Facebook social network, there was no greater risk of resistance to change. If another option was chosen, perhaps our team would not be as efficient as possible in carrying out the work activities. This was the most important reason and I think we were not wrong.
Marlon Seijas | TrustRadius Reviewer

Return on Investment

Opal

  • Opal allows for more discipline in marketing as teams are better aligned on messaging and big moments.
  • Opal cuts down on communication breakdowns and mistakes, which in the end leads to more happy customers.
  • I think Opal provides the team with more confidence as everyone is on the same page. With everything in one place rather than communications being lost in emails, etc., everyone is more efficient and can work knowing that there is one source of truth.
Kenji Onozawa | TrustRadius Reviewer

Workplace by Facebook

  • Workplace by Facebook hasn't had any negative impact on my business as of yet and the only positive impact I can think of is that it easily helps me find agents for my clients in different states.
  • Workplace by Facebook hasn't helped me make any money, but it does educate me on the new tools my company releases so that I can better help my clients.
Katelyn Rylee | TrustRadius Reviewer

Screenshots

Workplace by Facebook

Pricing Details

Opal

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workplace by Facebook

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Opal
9.3
Workplace by Facebook
8.0

Likelihood to Renew

Opal
10.0
Workplace by Facebook

Usability

Opal
Workplace by Facebook
5.1

Support Rating

Opal
Workplace by Facebook
8.4

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