Open Loyalty vs. ResellerRatings

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Open Loyalty
Score 10.0 out of 10
N/A
Open Loyalty is an API-first engine for introducing gamified loyalty programs at scale to increase profit margin and Customer Lifetime Value.N/A
ResellerRatings
Score 9.0 out of 10
N/A
ResellerRatings is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. As of July 11, 2017, ResellerRatings.com had over 6.2 million user-submitted reviews for 202,000 stores. Consumers use ResellerRatings to check the reputation of online stores before buying. ForeSee acquired ResellerRatings, and now both ForeSee and ReselleRatings are…N/A
Pricing
Open LoyaltyResellerRatings
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Open LoyaltyResellerRatings
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
Open LoyaltyResellerRatings
Best Alternatives
Open LoyaltyResellerRatings
Small Businesses
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Score 9.7 out of 10
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Score 9.7 out of 10
Medium-sized Companies
Oracle Marketing
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Score 7.0 out of 10
Bazaarvoice
Bazaarvoice
Score 8.5 out of 10
Enterprises
Oracle Marketing
Oracle Marketing
Score 7.0 out of 10
Bazaarvoice
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Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Open LoyaltyResellerRatings
Likelihood to Recommend
10.0
(1 ratings)
9.0
(5 ratings)
Support Rating
-
(0 ratings)
9.5
(4 ratings)
User Testimonials
Open LoyaltyResellerRatings
Likelihood to Recommend
Open Loyalty
The scenario where Open Loyalty is better suited is with a customer that has one and only one e-commerce site or equivalent. Many customers think it would be easy to customize Open Loyalty for multiple companies, using only one installation. This is difficult to Open Loyalty since different companies will have different rules, levels of rewards, etc, and that's not easily configured on Open Loyalty. So, the price of OpenLoyalty for third-world countries is a little steep, making its acquisition possible only to large companies.
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ResellerRatings.com
ResellerRatings is a good tool for collecting ratings and quantifying how satisfied a user is with your website. It is relatively easy to implement and get setup and does have some pre-built widgets for adding reviews to your site. ResellerRatings does require a bit of training to get the hang of the administrative interface and it does require support staff to monitor, flag, and respond to reviews that are submitted (which can be a challenge depending on # of reviews and staffing levels).
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Pros
Open Loyalty
  • Has a powerful API that makes it easy to integrate points, actions and rewards on any software
  • Has a lot of experience in the loyalty realm, so every nuance and the special case is already thought of
  • Allows for the implementation of loyalty programs for a number of scenarios: for consumers, employees, students, etc
  • Has a well-proven solution for any POS solution out there!
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ResellerRatings.com
  • Manually sending out review requests.
  • Easy implementation.
  • Responsive support team.
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Cons
Open Loyalty
  • Many customers expect Open Loyalty to have an e-commerce interface. Maybe they could build a barebones interface to satisfy the rare customer that still doesn't have a CRM o ERP or equivalent in place
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ResellerRatings.com
  • Seller Ratings are available, but Product Reviews for your company shouldn't be part of a paid package.
  • Private/Public Replies should allow URLS to be clickable for ease-of-access.
  • The "Reports" feature could be explained in more depth.
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Support Rating
Open Loyalty
No answers on this topic
ResellerRatings.com
ResellerRatings support is pretty easy to get ahold of, and we usually got response within 24 hours.
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Alternatives Considered
Open Loyalty
Open Loyalty is way more powerful than Tango Card. Zoho CRM doesn't really stack up against OL, since it's too generic. The area where we think Open Loyalty would beat other products is scalability and customization. Open Loyalty has been tried on really large customers and the database never felt sluggish nor the web interface or the web services.
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ResellerRatings.com
We use both Trustpilot and ResellerRatings, as they handle slightly different aspects of services (product versus service).
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Return on Investment
Open Loyalty
  • My company implements OpenLoyalty, but we've seen a positive ROI for our customers, since everybody and their uncles are implementing loyalty / rewards programs in LATAM
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ResellerRatings.com
  • ResellerRatings has had a positive impact on ROI by allowing us to quickly gather user ratings/reviews and integrate the aggregate review with Google's paid search ads (via star ratings showing in ads)
  • ResellerRatings has also had a positive impact on our business by allowing us to collect reviews and display on our website without the need for internal development resources and IT work (which would have been very costly for us).
  • One thing we had wanted to accomplish through the use of ResellerRatings was to display reviews on our website and provide that detail to Google in a consumable format which would result in star ratings showing in our organic search results. However, we were not able to accomplish this and Google never picked up our rating from the ResellerRating's widgets, so that was a bit of a letdown.
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ScreenShots

Open Loyalty Screenshots

Screenshot of a dashboard view of a loyalty campaign memberScreenshot of the loyalty campaign management interfaceScreenshot of a view of the Open Loyalty dashboard