What users are saying about
38 Ratings
38 Ratings
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Score 6.6 out of 100
11 Ratings
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Score 9 out of 100

Likelihood to Recommend

OpenAir PSA

This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
Anonymous | TrustRadius Reviewer

OpenText Hightail

Hightail is my go-to source when I need to send large files that would never fit as regular attachments. That being said, sometimes there are files that would perfectly fit as attachments but I want the security that Hightail provides when sending sensitive or private material. It's very comforting knowing that the content I'm sending is only being received and viewed by the intended parties. It's also comforting for my clients when it's THEIR content that I'm sending for review.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

Feature Rating Comparison

Project Management

OpenAir PSA
5.2
OpenText Hightail
8.3
Task Management
OpenAir PSA
5.0
OpenText Hightail
8.2
Resource Management
OpenAir PSA
7.9
OpenText Hightail
Gantt Charts
OpenAir PSA
4.7
OpenText Hightail
Scheduling
OpenAir PSA
8.9
OpenText Hightail
7.6
Workflow Automation
OpenAir PSA
3.7
OpenText Hightail
8.0
Team Collaboration
OpenAir PSA
4.5
OpenText Hightail
Support for Agile Methodology
OpenAir PSA
4.1
OpenText Hightail
Support for Waterfall Methodology
OpenAir PSA
5.7
OpenText Hightail
Document Management
OpenAir PSA
4.0
OpenText Hightail
Email integration
OpenAir PSA
3.7
OpenText Hightail
Mobile Access
OpenAir PSA
6.2
OpenText Hightail
7.9
Timesheet Tracking
OpenAir PSA
7.4
OpenText Hightail
Change request and Case Management
OpenAir PSA
3.5
OpenText Hightail
Budget and Expense Management
OpenAir PSA
3.8
OpenText Hightail
Search
OpenAir PSA
OpenText Hightail
9.2
Visual planning tools
OpenAir PSA
OpenText Hightail
8.9

Professional Services Automation

OpenAir PSA
6.1
OpenText Hightail
Quotes/estimates
OpenAir PSA
5.4
OpenText Hightail
Invoicing
OpenAir PSA
7.4
OpenText Hightail
Project & financial reporting
OpenAir PSA
5.0
OpenText Hightail
Integration with accounting software
OpenAir PSA
6.6
OpenText Hightail

Communication

OpenAir PSA
OpenText Hightail
7.8
Notifications
OpenAir PSA
OpenText Hightail
8.0
Discussions
OpenAir PSA
OpenText Hightail
8.4
Integrates with Gmail and Google Hangouts
OpenAir PSA
OpenText Hightail
7.0
Integrates with Outlook
OpenAir PSA
OpenText Hightail
7.6

File Sharing & Management

OpenAir PSA
OpenText Hightail
8.6
Versioning
OpenAir PSA
OpenText Hightail
7.9
Video files
OpenAir PSA
OpenText Hightail
9.3
Audio files
OpenAir PSA
OpenText Hightail
9.3
Document collaboration
OpenAir PSA
OpenText Hightail
9.8
Access control
OpenAir PSA
OpenText Hightail
8.3
Advanced security features
OpenAir PSA
OpenText Hightail
9.1
Integrates with Google Drive
OpenAir PSA
OpenText Hightail
6.8
Device sync
OpenAir PSA
OpenText Hightail
8.0

Pros

OpenAir PSA

  • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
  • Tasks are easily designed to automate processes in your business workflow.
  • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
Anonymous | TrustRadius Reviewer

OpenText Hightail

  • It’s great for sending large-sized art files for print
  • It’s secure and files can be easily tracked
  • I like that it tells you how long it will take for the desired file to upload
Saryia Green | TrustRadius Reviewer

Cons

OpenAir PSA

  • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
  • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
  • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
  • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
Anonymous | TrustRadius Reviewer

OpenText Hightail

  • I wish the screen would auto refresh faster, but that could be an issue with our bandwidth or IT pipeline and not the product.
  • I'd like a quicker way to get people up to speed than giving them a link to watch a multitude of videos and tutorials.
Richard Peterson | TrustRadius Reviewer

Likelihood to Renew

OpenAir PSA

OpenAir PSA 8.2
Based on 7 answers
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
Anonymous | TrustRadius Reviewer

OpenText Hightail

No score
No answers yet
No answers on this topic

Usability

OpenAir PSA

OpenAir PSA 9.4
Based on 4 answers
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
Anonymous | TrustRadius Reviewer

OpenText Hightail

No score
No answers yet
No answers on this topic

Reliability and Availability

OpenAir PSA

OpenAir PSA 10.0
Based on 3 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
Anonymous | TrustRadius Reviewer

OpenText Hightail

No score
No answers yet
No answers on this topic

Performance

OpenAir PSA

OpenAir PSA 9.0
Based on 3 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
Anonymous | TrustRadius Reviewer

OpenText Hightail

No score
No answers yet
No answers on this topic

Support Rating

OpenAir PSA

OpenAir PSA 5.3
Based on 6 answers
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
Bryan Parry | TrustRadius Reviewer

OpenText Hightail

No score
No answers yet
No answers on this topic

In-Person Training

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
Anonymous | TrustRadius Reviewer

OpenText Hightail

No score
No answers yet
No answers on this topic

Online Training

OpenAir PSA

We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
Anonymous | TrustRadius Reviewer

OpenText Hightail

No answers on this topic

Implementation Rating

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
Anonymous | TrustRadius Reviewer

OpenText Hightail

No score
No answers yet
No answers on this topic

Alternatives Considered

OpenAir PSA

Previously we used a custom application running on top of Oracle ERP. One of the reasons we chose OpenAIR was because it was covering our requirements for time tracking and project/resource management, much better than the custom app. In addition we got other features like: project teams, task assignments etc. Another reason we chose it was its integration with NetSuite which we have chosen to be our new ERP, integration that is still very basic.
Cristian Bodnarasec | TrustRadius Reviewer

OpenText Hightail

We looked at Dropbox because it's very well known in the industry and widely used. We didn't use it for a couple of reasons. First, our server security presented too many challenges and our IT director nixed the idea. Secondly, a lot of people used DropBox for personal use and we thought it could be confusing to have to navigate between the two choices. Hightail offers a single sign-in that can be shared amongst users so there is never a conflict between personal and professional use.
Lisa Moughan | TrustRadius Reviewer

Scalability

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
Anonymous | TrustRadius Reviewer

OpenText Hightail

No score
No answers yet
No answers on this topic

Return on Investment

OpenAir PSA

  • OpenAir allows our organization to fully understand our resourcing needs, which helps provide background info when scoping new SOWs. This means our SOWs and timelines are more accurate and budgeted correctly.
  • OpenAir saves time for our organization, which ultimately helps us become more efficient in our work.
Anonymous | TrustRadius Reviewer

OpenText Hightail

  • Team members can view and give feedback on videos, which is very useful.
  • The storage really can't be overstated. It's great.
  • It's generally pretty affordable for how much you can host on their server.
Sarah Bandy | TrustRadius Reviewer

Screenshots

Pricing Details

OpenAir PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenAir PSA Editions & Modules

Additional Pricing Details

OpenText Hightail

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenText Hightail Editions & Modules

Edition
Lite$01
Pro$152
BusinessCustom2
Teams$303
  1. 100MB per file upload
  2. per user, per month
  3. per user/per month
Additional Pricing Details
Lite: Send large files with anyone. Files are limited to 100MB for each file size uploaded, 2GB storage max. Files expire after 7 days. Pro: Send large files with anyone and set advanced security permissions such as expiration dates and access codes. Files are limited to 25GB for each file size uploaded, with unlimited storage. Teams: Send large files, collaborate in real-time and manage creative projects with your team. The Hightail Teams plan allows you to purchase multiple users online (from 1-30 users per organization) and allows users to send file sizes up to 50GB with unlimited storage. The Teams plan also includes features such as file previews, organization, annotations, version control, discussions, follow-ups, approval routing and more. Business: Create unlimited visual project folders (called a Space) with collaboration and project management features such as approval routing and assigning to-dos, upload unlimited files up to 100GB each, protect them with access codes and manage user permissions., plus intuitive admin controls , detailed activity analysis for your entire company, advanced organization options and priority support.

Rating Summary

Likelihood to Recommend

OpenAir PSA
6.7
OpenText Hightail
9.3

Likelihood to Renew

OpenAir PSA
8.2
OpenText Hightail

Usability

OpenAir PSA
9.4
OpenText Hightail

Reliability and Availability

OpenAir PSA
10.0
OpenText Hightail

Performance

OpenAir PSA
9.0
OpenText Hightail

Support Rating

OpenAir PSA
5.3
OpenText Hightail

In-Person Training

OpenAir PSA
10.0
OpenText Hightail

Implementation Rating

OpenAir PSA
10.0
OpenText Hightail

Scalability

OpenAir PSA
10.0
OpenText Hightail

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